11i and R12 Oracle CRM Service Basics & Troubleshooting – An Overview

ADVISOR WEBCAST: CRM - 11i and R12 Oracle CRM Service Basics and Troubleshooting – an Overview
PRODUCT FAMILY: CRM, Service

September 14, 2011 at 9 am PT, 10 am MT, 12 noon ET

This one-hour session is recommended for technical and functional users who are new to Oracle Service, or need to fill gaps in their knowledge of the processes involved in troubleshooting common errors that occur in the Service module, common setup issues and problem points with profiles and integration. This will benefit anyone responsible for making sure the Install Base is up to date and accurate.

TOPICS WILL INCLUDE:
  • Understanding the basic framework of Service and the integration points with other modules including iSupport, Order Management, Territories and TCA (Trading Community Architecture)
  • Common post-upgrade or initial setup errors
  • Troubleshooting techniques

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


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