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Enable Configurator for Return Orders

Christine Schmehl
Senior Principal Technical Support Engineer

With release 12.2.4 for non-referenced RMAs, Order Management will allow you to configure the model from Sales Order / Quick Sales Order windows. This is only allowable when profile  OM: Enable Configuration UI for RMA is set to Yes.  All selected options must be returnable, as well as all included items.

Order Management explodes included items and creates options and option classes in a way similar to outbound orders. The application creates all selected components with same line number but different option/component number. 

Additionally, the application does not allow re-configuration and/or deletion of any line if any line in the same configuration is received, fulfilled, closed, cancelled, or split.

For additional information refer to the Oracle Order Management Release Notes for Release 12.2.4 (Doc ID 1906521.1).

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