Wednesday Aug 27, 2014

RMA Calculates Tax as a Positive Value

Are you seeing positive tax values on Return Material Authorizations (RMAs) and negative tax values on the actual Credit Memo? 

If this is occurring, the calculated order total will be incorrect.  Also if you are using credit checking with exposure, the exposure calculation will also be calculated incorrectly.  Which may cause an incorrect credit hold.

If you are seeing positive tax values on RMAs and negative tax values on the actual Credit Memo, you will need to review Doc ID 1620464.1  RMA Calculates Tax as a Positive Value instead of Negative Value.    

The note explains what needs to be verified and any necessary actions.  Please note this is currently only occurring in version 12.2.


Updated 04-Sep-14: amended incorrect product version.

How healthy is your Order Management data?

Ever wonder how healthy your Order Management data is?  The new Order Management Analyzer has been released to assist you with this area!!  The Order Management / Sales Order Entry Analyzer is a 'Health Check' script which you can proactively use at any time to review the data relating to Sales Orders, including :
  • Sales Order Headers and Lines
  • Workflow Issues
  • Drop / Ship Orders
  • Models and Kits
  • Sets
  • Shipping / Delivery Data

Each script used by this report looks for specific symptoms which have been known to cause problems in the past.  The script can either be run manually in SQL*Plus, or as a concurrent request.  The script may be run safely at any time.   No data is created, updated, or deleted by this script.

To download the script, go to R12: Order Management (ONT) Sales Order Analyzer Diagnostic Script, Doc ID 1665244.1.  To see what others are saying about the script or to add a comment/request on the script, go to its' community thread.  

Are You Having Problems Finding the Procurement Community?

Since migration there have been some users reporting they can no longer find the Procurement Community or they are getting lost. Well let me help make it simple!  Just use this direct url access:  https://community.oracle.com/community/support/oracle_e-business_suite/procurement

See the Procurement Community here.

You will then be taken to the main page of the Procurement Community where you can choose under the Actions section 'Start a discussion' to post a question or 'Create an Idea' to request an Enhancement Request:

From the main page choose the 'Content' link where you can then further drill down under the Discussion or Ideas sections to look at all activity.


And no worries if you get lost just bookmark/add to favorites the url for quick access:  https://community.oracle.com/community/support/oracle_e-business_suite/procurement


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