Tuesday Jul 15, 2014

Coming Soon to MOS - New Interactive Troubleshooting Flows for Oracle Time and Labor and Oracle HRMS (UK)

As part of our continuous effort to improve the customer experience, Oracle Support has developed new functionality which will be appearing next week in the Service Request (SR) logging process via MyOracleSupport (MOS). 

We will guide you through targeted questions/answers which are appropriate to the problem types you select when logging an SR.  

You will then be quickly taken to one suggested document (maximum two) containing the solution, based on your selection of problem symptoms.

If a solution is not available, all of the information you have provided to this point will be collected and made available in a Service Request.  Additionally, we will point out information you will need to upload in the Service Request in order to provide a clear description of the issue (i.e. log and, output file, versions, and diagnostics).

Other problem types for other products in HCM will be added and we will communicate those via the blog/community. Please let us know what you think when you have used them.  Your feedback is very important to us.

Need more information on Online Accruals in Procurement?

Visit the newly released White Paper on 'Oracle Online Accruals In Purchasing' Doc ID 1666593.1.  The document provides a broad overview of the Online Accrual and Online Accrual accounting process in Release 12.  It also provides explanations of common terms and concepts to include accrual, accrual accounting, types of purchase accruals in Oracle Applications and the modules involved.

This white paper is intended to aid users in verifying common setup steps and provide usage relating to accrual methods and processes.  The document takes users through a complete cycle of Online Accruals covering all relevant aspects.  The scope of this document is ideal for all users, consultants and support analysts of the Oracle Procurement Application, with a basic knowledge of Oracle Application setup steps and a firm understanding of accounting principles.

Visit Doc ID 1666593.1 today to review this valuable paper!


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