Coming Soon to MOS - New Interactive Troubleshooting Flows for Oracle Time and Labor and Oracle HRMS (UK)
By Carole Black-Oracle on Jul 15, 2014
As part of our continuous effort to improve the customer experience, Oracle Support has developed new functionality which will be appearing next week in the Service Request (SR) logging process via MyOracleSupport (MOS).
We will guide you through targeted questions/answers which are appropriate to the problem types you select when logging an SR.
You will then be quickly taken to one suggested document (maximum two) containing the solution, based on your selection of problem symptoms.
If a solution is not available, all of the information you have provided to this point will be collected and made available in a Service Request. Additionally, we will point out information you will need to upload in the Service Request in order to provide a clear description of the issue (i.e. log and, output file, versions, and diagnostics).
Other problem types for other products in HCM will be added and we will communicate those via the blog/community. Please let us know what you think when you have used them. Your feedback is very important to us.