Monday Jul 14, 2014

Appearing Soon - New Interactive Troubleshooting Flows for Receivables Transaction Workbench and Receipt Workbench

As part of our continuous effort to improve customer experience, Oracle Support has developed new functionality which will be appearing SOON in the Service Request logging process via MyOracleSupport. 

We understand it’s not always possible to do an exhaustive search of the knowledge base when you encounter a problem. Additionally you may be logging Service Requests on behalf of someone else in your organization and may not be completely familiar with the problem being experienced.  

Our new Receivables Interactive Flows will be invoked when logging Service Requests for Transactions and Receipts Workbench.  Our goal is to guide you through targeted Questions/Answers which are appropriate to the problem types you select when logging an SR.  

 You will then be quickly taken to one suggested document (maximum two) containing the solution, based on your selection of problem symptoms.

Keep checking in on our social media channels where we will announce WHEN the flows are available and let us know what you think when you have used them.  Your feedback is very important to us.

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How To Customize Oracle Asset Tracking to Meet Specific Business Requirements

Oracle Asset Tracking (OAT) includes a number of client extention hooks that can be used to change the default logic of OAT. These client extention hooks can offer great flexibility for customers to implement their own logic to derive the attributes for a fixed asset during the asset creation/move processes in the OAT module.

Empty stubs are shipped with OAT via package CSE_ASSET_CLIENT_EXT_STUB (CSEFASTB.pls). Custom code needs to be added in a number of of stubs in order to override the default functionality.

In the document 'How To Customize Oracle Asset Tracking to Meet Specific Business Requirements' (Doc ID 1674412.1) we list the stubs that are available and what each one can be used for.  

This is a great resource for any customers who need to customize the standard functionality.  If you have any questions, remember that our experts in the MOS Install Base Community are there to help!

My Oracle Support Community New Functionality Sneak Peak!

Changes are afoot for the My Oracle Support Communities! We are listening and using your input to continue enhancing your experience with My Oracle Support Community. We’ve refined the look and feel of the Community, created intuitive navigation, provided powerful search functionality, and more. A new video series is coming, but we can’t wait to share key new features with you so we've scheduled a webcast for July 14, 2014.  Sorry for the short notice, but we couldn't wait!  Don't worry if you can't join, more information will be made available shortly.

 See Doc ID 1906326.1 for webcast details.


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