Thursday Jul 31, 2014

Oracle Service Contracts – How to Drive Contract Coverage by Severity

When it comes to service level agreements for service tasks, a common business need is to cover High priority tasks round the clock, but without providing similar coverage to a Low or Medium priority task.  Oracle Service Contracts now provides the ability to define contract Coverage Time, Reaction Time and Resolution Time based on the severity of the task, assisting organizations in providing an appropriate service response according to task severity.   This results in cost savings by avoiding manual interventions that are otherwise needed for modifying the planned end dates and rescheduling tasks as per the severity.

Prior to Release 12.1.3+, users defined Reaction and Resolution Times based on the specific number of hours it took to respond to a task.  With Release 12.1.3+ (via Patch 17891741:R12.OKS.B), Reaction and Resolution Times can be defined as a variable number of hours depending on when a task gets created, thereby ensuring compliance with the promised service level agreements.



For more details, take a look at Oracle Service Contracts – How to Drive Contract Coverage by Task Severity (Doc ID 1911887.1) which explains the new functionality and how to implement it.

Tuesday Jul 29, 2014

Let's Talk About Reclassifications in Fixed Assets

MOS SupportThere have been some questions raised about asset reclassifications recently, so let's have a brief discussion about the reclass of assets. 

What is a reclassification?  Simply put, a reclass of an asset is moving the asset from one category to another. 

Perhaps the asset was in an incorrect category.  Perhaps the accounting for the category has changed and a new category needed to be created and the assets moved from the old category to the new category.

A reclass is performed at an asset level (not at a book level).  Therefore, a reclass performed on an asset will move that asset from the original category to the new category simultaneously in each book that the asset exists in.  Thus, the reclass of an asset occurs in all books and cannot be performed in only one book.  If an asset cannot be reclassified in one book, the asset will not be reclassed in any of the books to which it belongs.
 
You cannot reclassify fully retired assets.

When you reclass an asset in a period after the period of addition, journal entries are created to transfer the cost and accumulated depreciation to the accounts of the new asset category.  The depreciation expense account is also changed to the default depreciation expense account for the new category, but there is not an adjustment for prior period expenses.   

Reclassification does not re-default the depreciation rules of the asset to the default rules from the new category.  Manual changes would be necessary if the depreciation rules for the asset should also be changed.

You can reclass a group of assets by using the Mass Reclassification process.

Two resources for additional questions about the reclassification of assets and using Mass Reclassification are:

1.  Chapter 3 (Asset Maintenance) of the Oracle Assets User Guide
and
2.  Reclassifications of Assets in Oracle Assets (Asset Reclass) (Doc ID 107079.1)

Just Released! July 2014 Procurement Rollup Patch 18911810

Procurement Development has just released the July 2014 Roll Up Patch 18911810:R12.PRC_PF.B for Release 12.1.3.  This patch release focuses heavily on improvements to the Purchasing Document Open Interface (PDOI).  Here are just a few of the major fixes for the PDOI:

But that's not all!  See the major fixes and the details on how to apply the patch, who should apply the patch and more at Doc ID 1468883.1.

Monday Jul 28, 2014

How to Customize the Field Service Debrief Report

The Field Service Debrief Report shows a summary of all the debrief lines added for a task and it contains the customer signature image.  The report is built using the XML Publisher techstack and is generated with two parts:

  • Report Format (using RTF template)
  • Data XML file (generated using the standard code).

A common requirement is to change this report to meet specific business requirements.  In Customize Field Service Debrief Report (Doc ID 1669768.1) we discuss how to customize this report for both Format and Data.  The note also provides sample hook and java code to generate the custom data XML.

Thursday Jul 24, 2014

Discrete LCM Transactional Data Diagnostic Analyzer

The Discrete_LCM_TransDataDiag.sql script extracts the transactional data from all the relevant tables in the Procure to Pay Cycle with Discrete LCM integration for a selected Purchase Order.  It extracts the relevant information from the below product areas:
  •     Purchasing Information
  •     Receiving Information
  •     Landed Cost Information
  •     Payables Information
  •     Inventory Information and
  •     Discrete Financials Information
The data extract is presented in HTML format so to analyze and understand the root cause for the issues like item cost mismatch or incorrect journal entries. This also helps in understanding of any data corruption.

Refer to Doc ID 1677699.1 for an overview of LCM Transactional Data; as well as, how to download and run the Discrete LCM Transactional Data Diagnostic Analyzer, its' input parameters, and a sample output.

Wednesday Jul 23, 2014

Attention EBS Payroll Customers - Legislative Patches Released!

The following legislative patches were released recently:

Saudi Payroll (SA)
 In SA Localization, effective 01-Sep-2014, GOSI Contribution has increased from 9% to 10% for both employee and the employer and the Unemployment Insurance must be recorded separately in an Information element.

This patch updates the GOSI percentage effective 01-Sep-2014 from 9% to 10% for both the employee and employer for Saudi local nationals. Employee/Employer Unemployment Fund balances hold the corresponding deduction of 1%.

The following patch is now available for download from My Oracle Support: SA UNEMPLOYMENT INSURANCE CHANGES with effective from 01-Sep-2014.

The patch numbers are:
Release 12.0: 18760981:R12.PER.A
Release 12.1 Branch: 18723486:R12.PER.B






Kuwait Payroll (KW)
 In KW Localization, Unemployment Insurance should not be applicable to employees who are 60 years old or more.

This patch updates the 'KW_SI_CALCULATION' formula so that Unemployment Insurance will not be applicable to employees who are 60 years old or more.

The following patch is now available for download from My Oracle Support:  KW Unemployment Insurance should not be applicable to employees who are 60 years old or more.

The patch numbers are:
Release 12.0: 19009589:R12.PAY.A
Release 12.1 Branch: 19009589:R12.PAY.B

United Arab Emirates Payroll (AE)
 In AE Localization, Unemployment Insurance should not be applicable to employees who are 60 years old or more for KW Nationals working in AE localization.

This patch updates the 'KW_IN_AE_SI_CALCULATION' formula so that Unemployment Insurance will not be applicable to employees who are 60 years old or more.

The following patch is now available for download from My Oracle Support:  AE Unemployment Insurance changes for SA and KW Nationals in AE.

The patch numbers are:
Release 12.0: Patch 19028716:R12.PER.A
Release 12.1 Branch: Patch 19028716:R12.PER.B



Each of these patches have the following pre-requisite patch level:
R12.0 - HRMS RUP11
R12.1 - HRMS RUP6

Please review the patch readmes for further details.

If you encounter any problems with the application of these patches, please raise a Service Request on My Oracle Support.

Note: the corresponding Release 12.2 Branch patches will be released soon.

CRM Product Family Latest Patches For 12.1.3

See the table below for recent 12.1.3 RUP patching information for the CRM family products. 

Product Details
Reference
Lease and Finance Management Patch 19142659:R12.OKL.B:OLFM : 1213 RUP3 DELTA 24 Doc ID 1906489.1
Core Service
Patch 18843305:R12.CS.B: 12.1.3:BUG FIXES FOR CS:JUNE'14 RUP PATCH Doc ID 1608427.1
Install Base
Patch 18479621:R12.CSI.B - ORACLE INSTALLED BASE 12.1.X CONSOLIDATION Doc ID 1642057.1
Depot Repair
Patch 19056748:R12.CSD.B: ORACLE DEPOT REPAIR RECOMMENDED PATCH COLLECTION (24-JUN-14) Doc ID 986741.1





For additional recommended patches (or for other modules), take a look at Doc ID 1400757.1: How to Find E-Business Suite Recommended Patches

Tuesday Jul 22, 2014

Big Changes in Submitting, Monitoring and Voting on Procurement Enhancement Requests

With our new upgrade to My Oracle Support Community, there is now an available feature that allows for the capture and display of Enhancement Requests (or Ideas) from within the existing product support communities.This has allowed for the migration of existing Enhancement Requests/Ideas from the pilot phase Procurement Enhancement Requests - EBS (MOSC) Community to the Procurement - EBS (MOSC) Community.

What does this mean?  From now on instead of submitting new Enhancement Requests in the separate Procurement Enhancement Request Community, go directly to the regular Procurement Community and choose the 'Create an Idea' link.  Existing Enhancement Requests were migrated over as well, so you can track and vote on Enhancement Requests you are interested in.


For more information on this new process see Doc ID id=1584210.1%20" target="_blank">1584210.1.

Monday Jul 21, 2014

Webcast: Using Commitments, Deposits & Guarantees In Oracle Receivables

Webcast_icon.jpgWebcast: Using Commitments, Deposits & Guarantees In Oracle Receivables


Date: July 31, 2014 at 11:00 am ET, 9:00 am MT, 4:00 pm GMT, 8:30 pm IST


What is a Commitment? A Deposit? A Guarantee? Join this one-hour session to get these answers and more! We will review what Commitments are and how to set them up, learn the difference between Deposits and Guarantees, and discover the impact of applying invoices and credits to Commitments.

Topics will include:

  • Commitments Overview
  • Commitments setup
  • Difference between Deposits and Guarantees
  • Applying invoices and transactions to a Commitment
  • How to credit a Deposit
  • Accounting for Commitments

REGISTER.jpg
Details & Registration: Doc ID 1667796.1

Sunday Jul 20, 2014

Prepayments Headaches Gone!

Have you been struggling with prepayment application issues?

Well it's no wonder, as there are many areas of the application where prepayments can cause problems and it's not always easy to find the correct solution for your issue.  To help you we have created a consolidated list of Prepayment issues that will help you locate the right solution faster:

R12: Common Error Messages Displayed While Applying / Unapplying Prepayments (Doc ID 1572373.1)

R12: Consolidated List of Prepayment Application Issues Related to the Data Displayed on the GENERAL tab on the Invoice Workbench (Doc ID 1677492.1)

Interactive Troubleshooting Assistant: R12 Payables Prepayments (Doc ID 1559751.2)

Take a look at these consolidated troubleshooting documents next time you have a Prepayment issue for stress free solutions!

Thursday Jul 17, 2014

Get more out of Product Information Management with PIM Training Resources

Are you new to Product Information Management (PIM)? Could it be that you're an experienced PIM User, but would like to refresh or expand some of your PIM knowledge? Perhaps you just have questions on PIM functionality. Have no fear, look no further! Training Doc ID 1498058.1 is available to help with everything PIM: R12 Product Information Management (PIM) Training [Video] (Doc ID 1498058.1).



Doc ID 1498058.1
contains detailed training information and short video's from set-up to usage of PIM. The document is updated regularly with new and up-to-date information, so be sure to bookmark it on your browser for future reference.

In addition to Doc ID 1498058.1, there are other valuable PIM (and overall Logistics) training resources, including Oracle Inventory, Product Information Management and Warehouse Management Teams Informational Webcast Series (Doc ID 1290983.1) and Logistics (Inventory, BOM, Engineering, WMS) & Product Information Management (PIM) Training Catalogue (Doc ID 1077411.1).

Enjoy expanding the world of Product Information Management through PIM training resources.

Wednesday Jul 16, 2014

Discrete LCM Integration Key Setup Analyzer

Oracle Landed Cost Management (LCM) enables organizations to gain insight into the real costs associated with acquiring products. Landed cost is the cost to "land" a product on the buyer's final location. These costs are initially estimated and then updated with actual amounts, as they become known, allocating them to shipments, orders, and products. Landed costs may include costs like freight, storage, taxes, and handling.

The Discrete-LCM integration provides better insight for product forecasting and budgeting, and provides clear evidence of the detailed accumulation of expenses for regulatory requirements and reporting.

Refer to Doc ID 1677693.1 for key setups involved in using LCM on Discrete organizations; as well as, how to download and run the Discrete LCM Integration Key Setup Analyzer Script, its' input parameters, and a sample output.



Tuesday Jul 15, 2014

Coming Soon to MOS - New Interactive Troubleshooting Flows for Oracle Time and Labor and Oracle HRMS (UK)

As part of our continuous effort to improve the customer experience, Oracle Support has developed new functionality which will be appearing next week in the Service Request (SR) logging process via MyOracleSupport (MOS). 

We will guide you through targeted questions/answers which are appropriate to the problem types you select when logging an SR.  

You will then be quickly taken to one suggested document (maximum two) containing the solution, based on your selection of problem symptoms.

If a solution is not available, all of the information you have provided to this point will be collected and made available in a Service Request.  Additionally, we will point out information you will need to upload in the Service Request in order to provide a clear description of the issue (i.e. log and, output file, versions, and diagnostics).


Other problem types for other products in HCM will be added and we will communicate those via the blog/community. Please let us know what you think when you have used them.  Your feedback is very important to us.

Need more information on Online Accruals in Procurement?

Visit the newly released White Paper on 'Oracle Online Accruals In Purchasing' Doc ID 1666593.1.  The document provides a broad overview of the Online Accrual and Online Accrual accounting process in Release 12.  It also provides explanations of common terms and concepts to include accrual, accrual accounting, types of purchase accruals in Oracle Applications and the modules involved.

This white paper is intended to aid users in verifying common setup steps and provide usage relating to accrual methods and processes.  The document takes users through a complete cycle of Online Accruals covering all relevant aspects.  The scope of this document is ideal for all users, consultants and support analysts of the Oracle Procurement Application, with a basic knowledge of Oracle Application setup steps and a firm understanding of accounting principles.

Visit Doc ID 1666593.1 today to review this valuable paper!

Monday Jul 14, 2014

Appearing Soon - New Interactive Troubleshooting Flows for Receivables Transaction Workbench and Receipt Workbench

As part of our continuous effort to improve customer experience, Oracle Support has developed new functionality which will be appearing SOON in the Service Request logging process via MyOracleSupport. 

We understand it’s not always possible to do an exhaustive search of the knowledge base when you encounter a problem. Additionally you may be logging Service Requests on behalf of someone else in your organization and may not be completely familiar with the problem being experienced.  

Our new Receivables Interactive Flows will be invoked when logging Service Requests for Transactions and Receipts Workbench.  Our goal is to guide you through targeted Questions/Answers which are appropriate to the problem types you select when logging an SR.  


 You will then be quickly taken to one suggested document (maximum two) containing the solution, based on your selection of problem symptoms.

Keep checking in on our social media channels where we will announce WHEN the flows are available and let us know what you think when you have used them.  Your feedback is very important to us.

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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