Wednesday Apr 23, 2014

Notice Something Different in My Oracle Support Recently?

Have you noticed that My Oracle Support has changed?  We upgraded My Oracle Support over the weekend of April 4, 2014.  This upgrade brings changes to help you work more effectively with Oracle Support.

The new features include:
  • Oracle Support Chat for Existing SRs: new chat feature enabling Oracle Support engineers to contact you instantly on line to discuss an open Service Request (SR). You control the access; mark yourself available to allow a chat session. View this brief video to learn more.

  • Knowledge Tab: more intuitive user interface makes it easier to see search results from different sources, expand search results, or view product hierarchy and further refine searches by product. In addition, if you have Japanese, Korean, or Chinese set as your preferred language, you can quickly toggle between that language and English documents. Learn more.

  • Patches and Updates Tab: new link added to provide quick access to quarterly Critical Patch Update (CPU) information and Security Alerts.

  • Certifications: enhanced to allow for more complex certification structures.

  • Customer User Administration (CUA): ability to send an email to the CUA (with a message), requesting approval for the Support Identifier. A CUA can now set a termination date for registered users, which triggers an automated email notification to the user regarding the termination before expiration.

  • Support Identifier Groups: usability and UI improvements. Can automatically copy technical contacts when assets are moved (reduces rework or process mistakes). A message added to Mass Upload function better explains what is happening to the user(s). View this brief video to learn more.

  • Cloud Support Portal: ability to view escalation status, comprehensive help content added to assist users with feature and functionality questions, and new alert to complete additional questions that may expedite issue resolution.

For additional details, view the Release Notes and also see the User Resource Center's Discover New Features tab for the latest My Oracle Support Training available for new features. 

Webcast: E-Business Tax Series, Session 6 – Migrating From 11i To Release 12

Webcast_icon.jpgWebcast: E-Business Tax Series, Session 6 – Migrating From 11i To Release 12

Date: May 7, 2014 at 11:00 am ET, 9:00 am MT, 4:00 pm GMT, 8:30 pm IST

This one-hour session is recommended for technical and functional users looking for advanced E-Business Tax (EBTax) setups relating to migration. The session will build on prior sessions in the EBTax Series. We will look at how 11i data is migrated to R12, the setups required for a new tax created after migration, tips and troubleshooting. Session 6 of 6 in the E-Business Tax Webcast Series, complete details - including recordings from previous sessions - can be found in Doc ID 740966.1.

Topics will include:

  • Mapping 11i Tax Entities with EBTax
  • How to create a group tax for the migrated tax setup
  • Tips and Troubleshooting

Details & Registration: Doc ID 1626087.1

Where Can One Find Help with Inventory Intercompany Invoicing?

Are you looking for a one-stop-shop for set-up and processing of Inventory Intercompany Invoicing?  We have just that in the Create a Intercompany Invoice AR and AP Overviews (Doc ID 784679.1) document.

This document uses different media including a recorded demo to walk a User through the standard everyday process of setting up and creating Intercompany Invoices.

Get a refresher course on how to set up an internal sales order for Intercompany Ivoicing, importing records into Accounts Receivable, and running the INCIAP (create Intercompany AP Invoice program). Get to the point of a created Intercompany Invoice:

Are you one of those bean counter types that needs to know the accounting distributions? Check out the 'Advanced Accounting' section.

What happens if you run into an an error when processing? Document 784679.1 contains some dynamite examples of debug log files, with annotation and color codes, all found in the The 'Debugging  Proces(s)' section. 'Red' highlights table data, 'Green' shows data that is a forms path or profile option, and  'Purple' shows error messages. The debug section includes both Accounts Receiveable and Payables debug log file examples. Also check out the 'Brown Bag' section for scripts to help you solve the most common Intercompany error messages.

Intercompany Invoicing integrates many different Products and many different scenarios. This overview will help you cover your bases with the basic set-up, processing, and debugging of standard Intercompany Invoicing. Enjoy, and happy invoicing!

Logistics RUP9 Released !
Logistics Consolidated RUP9 (VERSION 12.1.1 TO 12.1.3 [RELEASE 12.1]) Patch 18618946 was released on April 18, 2014.

Don't forget to continue to RUP It! in Inventory, WMS, Receiving, and Product Information Management.
Use the following very helpful documents as references to keep up with your RUP's:
INV/WMS/RCV Family Patch Release History / Patchsets / RUPs (Doc ID 726226.1)
How To Determine the Product Information Management (PIM) Patchset and Rollup Patch Version (Doc ID 414470.1)

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