Tuesday Mar 04, 2014

Logging a Cash Managment SR? New Problem Types Available in MOS!

Cash Management SR Options Have Changed!

You might recall in an earlier blog entry that we changed the options you have when logging a Payables SR in MyOracleSupport to try and help you get your SRs to the right engineers - first time.  We hope you are finding the new options beneficial and getting your issues resolved faster.  

The good news is that we have now extended this change to include Cash Management SRs.

Next time you create an SR for Cash Management you will notice different options available to you to ensure you get shown the most appropriate content for your problem area.  If the recommended solutions don't resolve your issue, then we ensure we ask relevant questions that will help the support engineer get to the root of your issue faster. We have also revised the diagnotics that we will request from you to further aid the resolution of your issue.

The new options available are structured as follows:

Patch Application Issues For E-Business Patching Community

Reconciliation/Clearing and Accounting

Receipt Issues

Payment Issues

Accounting Issues

Reconciliation and Clearing

Bank Statement



Bank Balances

Internal Bank Accounts

Bank Account Transactions

Bank Account Transfers



Report Issues

GL Reconciliation Report

Other Reports

Cash Pools/Forecasting/Positioning

Cash Pools

Cash Forecasting

Cash Positioning

Localization Issues

Oracle Financials for EMEA

Oracle Financials for the Americas

Oracle Financials for Asia/Pacific

Oracle Financials for India

Performance Issues

Other Cash Management Issues

We hope these new options are useful and help you log your problem with the correct team - the first time.

Let us know what other topics you want to hear about on the Payables Blog by updating the thread on the Payables Community that was created for your feedback.  

Thirteen New Demantra Whitepapers and Sizer Announcement

Working together, Oracle Proactive Support and Demantra Product Management Organization deliver thirteen excellent whitepapers and a new sizer announcement!   These white papers touch on some difficult functional and technical areas: New Product Introduction (NPI), Business Logic Engine (BLE), Business Application Language (BAL) , modeling techniques, Application Programming Interface (API), Configure to Order (CTO) integration, plus more!   Take a look, you might find some valuable ideas.  Don't forget the Sizer Announcement at the bottom of the article!

  • Configuring an Audit Log in Demantra Using Database Triggers Doc ID 1629974.1
  • Demantra Configure to Order (CTO) Integration EBS Model BOM Example How To Doc ID 1630040.1
  • Demantra APIs to Facilitate Integration with External - Third Party Source Systems Doc ID 1630505.1
  • Demantra Indirect Modeling, Lift Decomposition, Definitions and Issues Doc ID 1630545.1
  • Demantra Indirect Customer Modeling, Customer Scenarios, Modeling Approaches Doc ID 1630604.1
  • Demantra PTP – Shipment vs. Consumption Forecasting Doc ID 1630628.1
  • Demantra Database Best Practices Doc ID 1627586.1
  • Demantra Customizations and BAL Upgrade Doc ID 1627590.1
  • Demantra New Product Introduction (NPI) - Pooled Time Series (PTS) Doc ID 1627623.1
  • Demantra Platform or Application Upgrading - Program Manager Recommendations Doc ID 1627664.1
  • Demantra How Caching can be Leveraged to Potentially Reduce Performance Doc ID 1627652.1
  • Level Member Caching Purpose Performance Guidance Doc ID 1627689.1
  • Demantra BLE Mechanism Explanation and Details Doc ID 1627716.1

Replacement of APS Sizer with Value Chain Planning Reference Sizing Tool (RAS) Doc ID 1630684.1


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