Tuesday Jan 07, 2014

ATG Webcast:Business Intelligence (BI) Mobile App Designer Overview

Announcing the next Webcast in the Applications Technology Group (ATG) Advisor Webcast Program

BI Mobile App Designer Overview 

This 1-hour session is recommended for technical and functional Users who are interested to get a generic overview about the Business Intelligence (BI) Mobile Apps Designer.. It is used with the E-Business Suite but also with other products like Siebel, Peoplesoft, JD Edwards and others. We are covering the Installation, Configuration and the use of the new Tool.

TOPICS WILL INCLUDE:

  • BI Mobile App Designer Overview
  • Installation
  • Configuration
  • Use of the Tool

Dates:

EMEA / APAC - timezone Session :

  • Tuesday, 14-JAN-2014 at 09:00 UK / 10:00 CET / 14:30 India / 18:00 Japan / 20:00 Australia
  • Details & Registration : DocID 1607810.1
  • Direct registration link

US – timezone Session :

  • Wednesday, 15-JAN-2014 at 18:00 UK / 19:00 CET / 10:00 PST / 11:00 MST / 13:00 EST
  • Details & Registration : DocID 1607821.1 
  • Direct registration link 

Mark Your Calendars for January HCM Webcasts

Webcast.jpg

The various HCM Support teams have announced six upcoming webcasts for January 2104.  Join us for these webcasts on the following topics:

        • HCM Technical Analyzer Script (New) - EMEA Timezone
        • HCM Technical Analyzer Script (New) - US Timezone
        • HCM Global Deployments
        • UK Tax Year End 2013/2014 Seminar
        • OTL Technical Analyzer Script (New) - EMEA Timezone
        • OTL Technical Analyzer Script (New) - US Timezone

See below for more details and how to register.

Webcast: HCM Technical Analyzer Script (New)
Date:  
EMEA Timezone: January 15, 2014 at 9 am GMT, 10 am Europe, 2:30 pm India

Date: US Timezone: January 15, 2014 at 1 pm Eastern, 11 am Mountain, 10 am Pacific

HCM Proactive Support is announcing a new Intelligent and proactive diagnostics script: "HCM technical Analyzer". The Analyzer / Health Check / Data Collections tool is a PL*Sql script which checks the E-Business Suite environment and, depending on the results, the tool will display diagnostic advice and proactive recommendations. This script will be helpful for both customers and support.

TOPICS WILL INCLUDE:

  • Overview of HCM Technical Analyzer
  • Setup and documentation
  • Demo (run from SQL & Concurrent Process)
  • Review the output
  • Exadata and how it relates to SuperCluster
  • Known issues and how to stay up to date on them

Webcast: HCM Global Deployments 
Date: 
 January 21, 2014 at 8 am Eastern, 1 pm GMT, 2 pm Europe, 6:30 pm India

This session is recommended for technical and functional users who would like to learn more about the Global Deployments functionality in Oracle HCM.

TOPICS WILL INCLUDE:

  • Transferring an employee to another Business group
  • Checking the data in both Business groups
  • Returning the employee to his original Business Group

Webcast:  UK Tax Year End 2013/2014 Seminar
Date: 
 January 22, 2014 at 10:30 am GMT, 11:30 am Europe

This session will highlight the technical and legislative changes affecting the forthcoming tax year end (2013/14) and payroll processing for 2013/14. It will detail new legislation effective from 6th April 2014, including changes to PAYE & NI. This session will also set out the RTI processes for completing the 2013/14 tax year and moving into 2014/15.

Webcast: OTL Technical Analyzer Script (New)
Date: 
EMEA Timezone: January 22, 2014 at 9 am GMT, 10 am Europe, 2:30 pm India

Date: US Timezone: January 22, 2014 at 1 pm Eastern, 11 am Mountain, 10 am Pacific

This session is recommended for OTL technical/functional implementers and end users who have administrative/setup role on OTL and work service requests with Oracle OTL Support. OTL Product Support is announcing the new Proactive Diagnostics Script: "OTL Analyzer". This script will include many helpful sections including what current OTL_Diag.sql script has been providing in addition to new sections. The script fully scans your OTL Setup, and proactively provides reminders/comments/warnings/errors about areas that might cause potential problems in your environment.

TOPICS WILL INCLUDE:

  • Introduction and Benefits of OTL Analyzer
  • Setup Steps
  • Demo (SQL & Concurrent)
  • Exploring the Output
  • References

REGISTER.jpg
Further details and links to register for all of these sessions are in Doc ID 1455851.1

Teleservice Timezone Functionality (R12.2.2)

The Teleservice application uses a number of different timezones identifiers to accommodate implementations which span multiple timezones: 
  • Contact Time Zone
  • Incident Time Zone
  • Agent Time Zone
  • Server Time Zone
  • Customer Time Zone
These timezones are used to display dates related to a Teleservice Service Request, e.g. Incident Respond By, Reported Date, Created On etc. 

There can be confusion around how the different timezones are used and how the timezone conversion works.  A new comprehensive note has been written to explain exactly how each timezone is used for the Service Request fields and how the conversion process works in R12.2.2.  Take a look at Doc ID 1595547.1: R12.2.2 TeleService - Time Zone Functionality for details.

Still have questions?  Post your questions to the MOS Service Community.

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