Monday Sep 30, 2013

Webcast: Endeca Extension for Oracle Install Base

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Webcast: Endeca Extension for Oracle Install Base

Date: October 24, 2013 at 11.30am ET, 8.30am PT, 9pm India, 4.30pm GMT+1

Endeca is a data discovery and productivity tool that enhances EBS application user experience in a significant way.  The In-Memory technology of Endeca helps EBS applications to be more efficient, functional and responsive to the business challenges.  In this one-hour session we will see how Endeca Integration can transform an Organization's Install Base tracking of customer products.  This session is recommended for technical and functional users who manage and track customer products in their enterprise.

Topics will include:

  • Endeca Overview
  • EBS-Integration with Endeca
  • Endeca Extension for Oracle Install Base
  • Key Benefits and Flows.

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For more details and how to register see Doc ID 1583876.1

Resources, What Are They and How Are They Used?

Are you relatively new to EBS CRM? Are you not very familiar with the base modules? If so this article is just for you!

CRM Resources provide the link between Users and CRM functionality.  The image below shows the Resources form with an imported resource displayed.  Once the resource is imported CRM roles can be added to it.

We covered resource creation and roles, role groups and other resource-specific setups in our recent webcast:  EBS CRM Fundamentals - Resources.  The Oracle Trading Community Architecture Administration Guide covers Resource Manager and resources setups and also the implementation guides for the specific CRM module that you are using will have guidance relevant to that module.  For example, if you are a Field Service module user, see the Oracle Field Service Implementation Guide, Section 'Setting up Field Service Customers and Resources'.  By the way, remember you can replay any webcast by going to the product webcast page and using the Archived tabs e.g. for the 'EBS CRM Fundamentals - Resources' webcast go to Doc ID 1455786.1 and click on the 'Archived 2013' tab, from there you can view the replay or download the presentation.

If you have a question about resource setup for your CRM module, post a thread on the relevant My Oracle Support Community - post to the community for the module where you are using the resource.  We're there to answer your questions.

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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