By LuciaC-Oracle on Sep 15, 2013
If you use spares management and want to understand what happens to a parts requirement when a field service task is reassigned, then we have just the note for you! Doc ID 1582488.1 describes the intended effects of reassigning a task that has a parts requirement assigned. Different behaviour will be seen depending on the 'Ship To' address of the task, the status of the source line of the parts requirement line(s) and the way the reassignment is done (manual or through scheduler).
When possible, the system will attempt to re-source the required part(s) and create a reservation or internal order for the parts for new resource. But that is not always possible. The document explains when it is possible and when it's not. It also shows what the behaviour is when it's not possible and includes tips and tricks for the different scenarios.
After you've read the note, let us know what you think. Was it useful? Do you want to see more of this type of note? Let us know by joining the conversation in the MOS Field Service and Depot Repair Community, we'd love to hear from you.