By LuciaC-Oracle on Jul 17, 2013
The Mobile Field Service Store and Forward Multiple Platform application allows field service technicians to remotely access customer, product, service request and task related information on mobile devices. Technicians can continue to update their tasks, capture materials, time, expense details, access inventory levels, return, transfer and request parts, regardless of the internet connectivity and synchronize when they are online.
This solution integrates data across the Enterprise and Mobile devices through secure channels. This highly optimized solution runs on most of the mobile platforms and form factors that are available in the market. The Multiple Platform application runs in hybrid model that allows technicians to leverage more features when there is connectivity. The application is available currently on iOS and Android platforms.
In contrast with the current Oracle Mobile Field Service Store and Forward application, the Multiple Platform application does not utilize Oracle Lite server as the middle tier server to synchronize data. Instead, it uses the Representational State Transfer (REST) APIs to synchronize data between the server and the client database.
If you want to know more see Doc ID 1564644.1 for details of how to use and implement this new feature.