By LuciaC-Oracle on Jul 07, 2013
Oracle Advanced Scheduler is one of the key solution components of the Field Service Application footprint. The Advanced Scheduler engine has been built with a powerful scheduling and optimization logic. It is designed to handle complex field service operations servicing a high volume of customer service requests and fulfilling the contractual obligations, duly considering task constraints and resource availability. In fact, resource availability is one of the most important criteria for Scheduler for computing the scheduling options. Prior to 12.1.3, the resource availability model is based on the Calendar and Shifts assigned to the Technicians. Scheduler leverages this resource availability model to schedule tasks to eligible Technicians.
Often, service-providing organizations use both in-house Technicians and Third Party Organization qualified technicians in order to satisfy 24x7 working and customer SLAs.
In 12.1.3 Scheduler is able to distinguish between internal resources and third party service providers as a new feature. Check out Doc ID 1112171.1 for details on this new feature.
For help with using this new feature refer to Doc ID 1563630.1: Setup and Scheduling a 'Supplier Contact' in 12.1.x. There was also a webcast on this topic and you can watch the replay via Doc ID 1455786.1 (go to the 'Archived 2013' tab).
Got more questions on this topic? Why not start a discussion in the MOS Field Service Community.