Wednesday Jan 30, 2013

Why didn’t Tax get Calculated on My Invoice?

The most frequent question we get in EBS Financials support............Why won't my tax calculate?   In Release 12, many factors can influence tax applicability and prevent a tax from being levied on an invoice.  Frequently this is a setup issue - either an unintended consequence of a setting, or even a setting that has not been saved correctly.  We thought it would be helpful to run through some of the troubleshooting steps we follow when trying to diagnose your tax calculation issues!


  • Tax Regime
Navigation: Tax Managers > Parties > Party Tax Profile
  • Tax

Navigation: Tax Managers > Parties > Party Tax Profile > Main Tab 

  • Tax Status
Navigation: Tax Managers > Tax Configuration > Tax Statuses
  • Tax Rate and Jurisdiction
    • Dates on the transaction must fall within those on the Rate and Jurisdiction
    • Tax Rate must be defined as a child to the tax status derived in the prior section
  • Tax Rules
    • Users are strongly encouraged to apply the latest tax rule engine patch referenced in Document 1301356.1 to avoid known issues with rule evaluations in EBTax.
    • When implementing E-Business Tax you must specify a default rules before taxes can be enabled. Make certain that the default for 'Determine Tax Applicability' is set to Applicable or that you have a rule defined and enabled that makes the tax applicable for your specific transaction.
  • Configuration Owner Tax Options

Navigation: Tax Managers > Defaults and Controls tab 

  • Intercompany (AGIS) 
    • Intercompany transactions presently do not pass a ship-to address.  Make sure that your tax rules for intercompany transactions are flexible enough to derive the proper tax rate without reliance on ship-to
  • Transaction
    • If your tax considers ship-from in Receivables, make certain you specify a warehouse on your transaction line 
    • Make certain the address on your transaction and for your Legal Entity and Operating unit are valid

This includes detailed screen shots of the setup

    • To assist in finding these records, the following document can be leveraged
This document details many of the diagnostics that can be run to get transactional data from different EBS products as well as setup information from E-Business Tax
  • Additional Considerations

E-Business tax has the flexibility to specify complex tax rules at a wide variety of levels.  Rules can consider fiscal classifications set at the party or product level, transaction classifications codes and many additional factors.  Troubleshooting expert tax rules will be addressed soon in a separate note.  Until the note is published we suggest that you read and review the examples in the following document:

DocID 1108463.1, How Tax Determining Factors Work in R12 E-Business Tax


Monday Jan 28, 2013

Last Chance! Only 3 Days Left to Win a Customized Proactive Webcast With Oracle E-Business Suite Support

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Wednesday Jan 23, 2013

Only 1 week left to win a customized proactive webcast session with the Oracle E-Business Suite Support Team!

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Tuesday Jan 22, 2013

When Will My Oracle Bug Fix Or Enhancement Request Be Released?

As EBS customers using mission-critical software, you are naturally curious about when you will get fixes for bugs that you've reported.  It's also understandable that you'd like to know when certain enhancements will be delivered.  If you've asked this question in a Support service request you may have been frustrated by an answer that boils down to "I'm sorry, but I'm afraid that I can't provide any information specific dates or release vehicles".  Oracle's Revenue Recognition policies place strict boundaries on the type of information that can be shared about unreleased products and hence the Oracle Support analyst on your SR is required to take this stance. 

Steven Chan Blog

Read more about this and similar messages about commenting on upcoming releases in Steven Chan's EBS Technology Blog: When will my Oracle bug fix or enhancement request be released?

Monday Jan 21, 2013

Avoid APP-PO-14142 Errors with Latest Procurement Rollup Patch

Did you know that by applying  Procurement 12.1.3 Rollup Patch 14254641:R12.PRC_PF.B you can prevent all of the following APP-PO-14142 errors?  Each note listed below indicates a known issue and provides a one off patch fix.  But by applying the rollup patch you can prevent all the issues listed.

APP-PO-14142 Errors

In addition, the patch also fixes a large number of other bugs and introduces new enhanced functionality such as implementation of Approvals Management for Purchase Orders, improvements in Buyer Work Center and enhancements to iProcurement.

For more information on RUP Patch 14254641:R12.PRC_PF.B see Doc ID 1468883.1.

Be Proactive and apply the patch today!

Wednesday Jan 16, 2013

Act Now! Only 2 weeks left to win a customized webcast session with the Oracle E-Business Suite Support Team

We wish all of our Oracle E-Business Suite customers a Happy New Year that brings collaboration, success and joy throughout 2013.

As you take the time to reflect on 2012, and close out your To Do list for the year, consider if you have taken full advantage of Oracle Support’s Get Proactive resources and decide how you can leverage these proactive capabilities to be more effective, efficient and successful next year.

Your E-Business Suite Support team would like to offer you a holiday gift that provides your organization a great start for the New Year.  Twenty-five lucky customers will receive an individualized, one-on-one webcast highlighting the proactive portfolio of tools, resources and tips that can improve your operational success with E-Business Suite Support.

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Monday Jan 14, 2013

JRE 1.7.0_11 Build 21 is Certified with Oracle E-Business Suite

Java Download

Java Runtime Environment 7u11 (a.k.a. JRE 1.7.0_11 build 21) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 Windows-based desktop clients.

What do you need to do and where are the official patch requirements?

Click for More Information


Sunday Jan 13, 2013

What version of Java JRE are you on with Oracle E-Business Suite?

Java Download

What version of Java JRE are you on with Oracle E-Business Suite? Did you know Java JRE 7 is Certified with Oracle E-Business Suite and Java JRE 1.6.0_38 is Certified with Oracle E-Business Suite?

Note: This entry was updated 14-Jan-2013 to reflect the new Java JRE 1.7.0_11 release.

Wednesday Jan 09, 2013

Are you on Procurement 12.1.3 and using Oracle Time and Labor (OTL)?

Are you on Procurement 12.1.3 and using Oracle Time and Labor (OTL)?  Make sure and apply Patch 12533942:R12.HXT.B.

Apply the fix to avoid the following issue when attempting to cancel purchase orders:
APP-FND-01934: ORA-01403 no data found in Package PO_HXC_INTERFACE_PVT Procedure CHECK_TIMECARD_EXISTS

This error occurs after applying Patch 10281212 R12.HR_PF.B.DELTA.4

Patch 12533942:R12.HXT.B. is highly  recommended if you are using OTL and have not applied Patch 13418800 R12.HR_PF.B.DELTA.5.

Friday Jan 04, 2013

EBS CRM Service Webcast: Automatic Owner Assignment For Service Requests and Tasks

Webcast.jpg

January 29, 2013 at 10 am ET, 8 am MT, 7 am PT, 3:00 pm, GMT Time (London)

This one-hour session is recommended for technical and functional users who are interested in setting up and troubleshooting Automatic Owner assignment for service requests and tasks with Territories.

Topics will include:

  •     Territory Setup
  •     Profile Options setup
  •     Group/resources setup
  •     Troubleshooting
See Doc ID 1513426.1 for further details.

REGISTER.jpg
Click here to register for this event.

Wednesday Jan 02, 2013

Don’t miss the Procurement Webcast: ‘Understanding the Accrual Reconciliation Process and Troubleshooting in R12'

Webcast.jpg

February 5, 2013 at 16:30 Cairo / 14:00 London / 6:00 am Pacific / 7:00 am Mountain / 9:00 am Eastern

This one-hour session is recommended for technical and functional users who would like to understand online accrual reconciliation process in R12 discrete manufacturing and troubleshooting steps described in Doc ID 1478292.1.

Topics will include:

  •     Overview of Accruals
  •     Setups
  •     Accruals Reconciliation Reports
  •     Accruals Data flow
  •     Diagnostics Script
See Doc ID 1516013.1 for further details.

REGISTER.jpg
Click here to register for this event.

A Gift from the Oracle E-Business Suite Support Team to You

We wish all of our Oracle E-Business Suite customers a Happy New Year that brings collaboration, success and joy throughout 2013.

As you take the time to reflect on 2012, and close out your To Do list for the year, consider if you have taken full advantage of Oracle Support’s Get Proactive resources and decide how you can leverage these proactive capabilities to be more effective, efficient and successful next year.

Your E-Business Suite Support team would like to offer you a holiday gift that provides your organization a great start for the New Year.  Twenty-five lucky customers will receive an individualized, one-on-one webcast highlighting the proactive portfolio of tools, resources and tips that can improve your operational success with E-Business Suite Support.

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

About

Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

Stay Connected

Twitter

Search

Archives
« January 2013 »
SunMonTueWedThuFriSat
  
1
3
5
6
7
8
10
11
12
15
17
18
19
20
24
25
26
27
29
31
  
       
Today