Tuesday Sep 25, 2012

Don’t miss the Procurement Webcast for AME on October 30th, 2012

Procurement support is pleased to announce a new webcast covering the topic ‘Approval Management Engine (AME) Setup, Use and Troubleshooting’.  This one hour session will include the topics:

· Basic Setup: Setup and how the default approval list is built in AME

· Diagnostic Steps: Running the Test Workbench and accessing and review of Log Files, approval workflow and debug

·  Example of an AME setup to include defining attributes, conditions, action types and rules

A short, live demonstration and question and answer period will be included.

October 30, 2012 at 3:00 pm Cario / 1:00 pm London / 06:00 am Pacific / 7:00 am Mountain / 9:00 am Eastern

From MyOracleSupport see Doc ID  1456150.1 for further details and sign up.

Tuesday Sep 18, 2012

Procurement Search Helpers

To access all our Procurement Search Helpers see Doc ID 1391332.2 our Procurement Information Center Index, then click on Purchasing under Procurement Suite.

Here you will see links to our Procurement Search Helpers:

Search Helpers provide a collection of solutions based on the symptoms you enter. Try these before logging a Service Request.  If you are not sure how to use Search Helpers, click on 'About this Note' in each document.

Current Procurement Search Helpers:

Doc ID

Search Helper Title


 EBS : Purchase Order and Requisition Approval Search Helper (In Process or Incomplete Status)


EBS : PO Output for Communication / Supplier Notification Issues Search Helper


EBS : Requisition To Purchase Order Search Helper


EBS : Purchase Document Open Interface and API Search Helper


EBS : Search Helper for RVTII-060 Errors in Receiving


EBS : Purchasing Buyer Work Center Search Helper


EBS : Document Control Issues Search Helper

Monday Sep 17, 2012

Upcoming: Oracle Advanced Benefits Advisor Webcasts Announced

Oracle support is pleased to announce a new webcast covering the Open Enrollment functionality in Oracle Advanced Benefits.  The webcast is repeated on three different dates, in order to make attendance easier, whatever timezone you operate in.

These one-hour sessions are recommended for technical and functional users who will be having an Open Enrollment cycle in the next 12 months.  The session will review the best proactive practices recommended by Oracle Support regardless of when your Open Enrollment takes place.  It will review planning, patching, data corruption and critical checklists.


  • Planning Ahead for Open Enrollment testing
  • Required Patches
  • Test performance
  • Avoid major patching/updates
  • Data corruption issues

A short, live demonstration (only if applicable) and question and answer period will be included. 

Below is the schedule for the webcasts.  The same can be found in the MyOracleSupport Document Advisor Webcast Current Schedule Doc ID 740966.1

Please follow the links to register for your chosen session.

Webcast Topic and Description
Registration Details
Date and Time
Best Benefits Practices for Open Enrollment Session 3
Doc ID 1489318.1 
October 17, 2012 at 16:00 US EST
Best Benefits Practices for Open Enrollment Session 4
Doc ID 1489319.1
October 31, 2012 at 16:00 US EST
Product Enhancements in R12.1.3 RUP 5 Session 2
Doc ID 1489320.1
November 07, 2012 at 16:00 US EST

Monday Sep 10, 2012

Oracle E-Business Financials Recommended Patch Collections (RPCs) for R12.1.3 Have Been Released for August 2012

What is a Recommended Patch Collection (RPC)? An RPC is a collection of recommended patches consolidated into a single, downloadable patch, ready to be applied. The RPCs are created with the following goals in mind:

  • Stability: Address issues that occur often and interfere with the normal completion of crucial business processes, such as period close--as observed by Oracle Development and Global Customer Support.
  • Root Cause Fixes: Deliver a root cause fix for data corruption issues that delay period close, normal transaction flow actions, performance, and other issues.
  • Compact: While bundling a large number of important corrections, we have kept the file footprint as small as possible to facilitate uptake and minimize testing.
  • Reliable: Reliable code with multiple customer downloads and comprehensive testing by QA, Support and Proactive Support.

RPCs are available for the following products:

  • Cash Management
  • Collections
  • E-Business Tax
  • Financials for India
  • Fixed Assets
  • General Ledger
  • Internet Expenses
  • iReceivables
  • Loans
  • Payables
  • Payments
  • Receivables
  • Subledger Accounting

For the latest Financials Recommended Patch Collections (RPCs), please view: EBS: R12.1 Oracle Financials Recommended Patches [Doc ID 954704.1].

Resolve Instructional Webcast Series—New Product Specific Troubleshooting Topics

For E-Business we have coming up:

Title: Resolve—Best Practices for E-Business Suite Patching and Period Close

Date: Sep 20, 8AM MT,

This one-hour webcast shows you how to use two important E-Business Suite tools. The EBS Period Close Advisor provides best practices for managing a smooth period close. You will also learn how to get EBS patches and patch-related answers quickly with the new EBS Patching Community.

Join us. Leverage this opportunity to learn Support Best Practices that help you resolve the issues you face with your Oracle products.

Oracle Support experts provide live demonstrations of proactive resources. You will see you how working proactively helps you work more efficiently—from using the right tools to providing the right information on Service requests—you can get answers faster.

Register for sessions now


Questions? Contact Oracle’s "Get Proactive" team today.

Wednesday Sep 05, 2012

R12 Diagnostic Script for Purchasing Encumbrance Issues

Do you have a Release 12 Purchasing document with an accounting encumbrance error?  Get all the relevant data in one step using the new diagnostic in DOC ID: 1483743.1 -  ‘R12: Diagnostic Script to help troubleshoot Purchasing Encumbrance Issues’.   Avoid the back and forth pinging with support for data collection.   Query the document id in My Oracle Support and add it to your Favorites using the star icon for quick access.

The note includes when to use the script and how to use it.  The script will produce a user friendly html output that contains information relevant to encumbrance issues, along with some data validation checks to identify common data corruption issues on your document.  For example in this one diagnostic it will provide information on the following:

Ø Cross Product Setup

Ø Document Data Dump

Ø Funds availability

Ø Subledger accounting information

Ø GL and AP Invoice Data

Ø Debug and Trace

This output is ideal for self service, as it provides known issues in the Data Validation section (related to the document) with links to key documentation.   Or the report can be uploaded to support when logging a Service Request.

To see more about the diagnostic, attend our September 11, 2012 Webcast ‘Overview of Procurement Patching and New Tools for Issue Resolution’.  Visit Doc ID 1479718.1 to signup.  Note: This topic will not be listed as it has been just added.

Monday Sep 03, 2012

JRE 1.6.0_35 Certified with Oracle E-Business Suite

JRE 1.6.0_35 Certified with Oracle E-Business Suite

Release 11i and 12 desktop clients!


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