Tuesday Jul 31, 2012

Procurement: Problems with Cancel, Close or other Control Actions of Purchasing documents?

Are you having problems with Cancel, Close or other Control Actions of Purchasing documents?  Try the newly released Search Helper for solutions.  Visit Note 1470034.1 EBS : Document Control Issues Search Helper’. 

As shown in the screenshot below, simply pick the issue you are experiencing and then pick the symptom or symptoms that pertain. The notes with possible solutions or help will be returned.  Drill down and review the notes to see if your issue can be resolved without having to log a Service Request.    

Still Have Questions? Post your question to the Oracle Procurement Community.

1. Log into My Oracle Support.

2. Click on the 'Community' link at the top of the page.

3. Click in 'Find a Community' field and enter Procurement.

4. Double click on Procurement in the list.

5. Click on the 'Create a Community Post' button and submit your question.

Monday Jul 30, 2012

CRM: Contract Terms Library Clause Authoring Formats

The Oracle Core Contracts product supports multiple ways of creation of the clause text.  In the Create Clause Page or Update Clause Page you can either edit text in Rich Text Editor (RTE) or use a Microsoft Word document to edit and then import the clause text. In addition, you can download the contract terms as a Microsoft Word document, edit the clause text and upload the text.

When creating clauses by either of these methods, there are some restrictions on the formatting that can be used in the clause text.  The restrictions vary depending on the functionality that is being used for contract download and upload when contract terms are added to other documents such as purchase orders or sales orders.


The following note provides a comprehensive listing of supported formatting depending on each scenario: Supported Formats in Contract Terms Authoring (Doc ID 1476036.1)

Other recent notes covering this area of functionality include:
Type        Number      Title
PROBLEM     1406773.1     Internal Error When Attempting To Download Contract In Procurement Contracts
PROBLEM     1402606.1   Contract Clause Text Displays As ##ARTICLEWML## Instead Of Clause Text
PROBLEM     1463480.1    Deviations Report Does Not Include Clause Text That Has Been Deleted
PROBLEM     1450666.1   Amendment Description In Imported And Exported Clauses Errors 

Upcoming: 3 NEW! OIC Webcasts Announced

Oracle Incentive Compensation Implementer?  Troubleshooter?  Then you need to attend these:

Webcast Topic and Description

Webcast Link

Date and Time

Upcoming: XROLL: Failed Roll Up When Using Oracle Incentive Compensation

Register

August 16, 2012

Upcoming: XPOP: Failed Population When Using Oracle Incentive Compensation

Register

August 30, 2012

Upcoming: XCALC: Failed Calculations when Using Oracle Incentive Compensation

Register

September 18, 2012

Reminder: EBS CRM Communities now with 100% Product Coverage

The following is the list of the direct links to the active EBS CRM communities.  100% CRM Product coverage with Oracle Support Engineers and peers ready to review your issue. Please bookmark the following and join in the discussion!

· Oracle Complex Maintenance, Repair and Overhaul Community

· Oracle Contracts Community

· Oracle Field Service Product Family Community

· Oracle Install Base Community

· Oracle Sales, Marketing and Common Apps Community

· Oracle Sales Compensation Community

· Oracle Service Community

· Oracle Telesales Community

· Oracle Trade Management Community

Sunday Jul 29, 2012

EBS CRM: Quoting - Latest 12.1.3 Recommended Patches

Be advised that the following cumulative patches are released on top of 12.1.3, so customers upgrading to 12.1.3 are highly encouraged to apply to avoid rediscovery:

Patch 13391839:R12.ASO.B (POST 12.1.3 ORDER CAPTURE (ASO) CUMULATIVE PATCH)
Patch 13607027:R12.QOT.B (POST 12.1.3 QUOTING HTML UI CUMULATIVE PATCH TRACKING)
Patch 13606711:R12.QOT.B (12.1.3 QUOTING FORMS UI CUMULATIVE PATCH TRACKING)

Please refer to Doc ID 1368785.1 (What are the Latest Quoting Patches for Release 12.1.3 ( R12.ASO.B )?)

Friday Jul 27, 2012

Alert: Critical RUP Released for 12.1.3 Procurement

A critical rollup patch (RUP) has just been released by Development for our 12.1.3 Procurement customers.  This new Patch 13984450:R12.PRC_PF.B contains important fixes for Purchasing, Internet Supplier Portal (iSupplier), Sourcing  and iProcurement (Web). 

The main goal of the RUP is to provide you with the smallest possible patch containing highly reliable code to improve your experience with the product and prevent many known issues that may interfere with your business processes.  The RUPs are thoroughly tested by Development and Support in different instances before being externally released, so adoption of this patch is highly recommended

Go to My Oracle Support and enter Document ID 1468883.1 in the Knowledge Base search. This note contains information on who should apply the patch, how to apply the patch, critical fixes, known issues that might arise during the patch application and new features.

Add this note to your Favorites list (click on the star shown below) as it will be your one-stop-shopping for future RUP releases.


Still Have Questions? Post your question to the Oracle Procurement Community.

1. Log into My Oracle Support.

2. Click on the 'Community' link at the top of the page.

3. Click in 'Find a Community' field and enter Procurement.

4. Double click on Procurement in the list.

5. Click on the 'Create a Community Post' button and submit your question.  

Upcoming Webcast: E-Business Suite: Get Proactive!

August 15, 2012 at 11 am ET, 9 am MT, 8 am PT

Where do you go to solve technical problems? Better yet, where do you find out how to prevent them? Oracle Premier Support's proactive capability portfolio can help E-Business Suite Support customers prevent, resolve and upgrade.

• Prevent is all about staying healthy, detecting and solving issues before they have an impact on your software and systems

• Resolve is about detection capabilities and diagnostic tools to help you implement the right corrective actions

• Upgrade is about doing it right the very first time, ultimately creating a streamlined, reliable, and repeatable process

Join thousands of Oracle customers who are already taking advantage of proactive support.

This one-hour session is recommended for technical and functional users who want to prevent E-Business Suite application issues from happening in their software, resolve issues quickly when they do occur and when the need arises for an upgrade, doing it right the first time.

Let us help you solve problems without having to log an SR; streamline and simplify your daily operations; reduce risks and maximize up-time and lower your organizations costs through preventative maintenance. How? By Getting Proactive!

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1

Post Presentation Recordings can be found on Note 740964.1

1. To register for this meeting:

https://oracleaw.webex.com/oracleaw/onstage/g.php?d=596389976&t=a


2. Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.

Thursday Jul 26, 2012

AR: Use Subledger Period Close Exceptions Report to be better prepared for month end closing.

The Subledger Period Close Exceptions Report lists all accounting events and journal entries that fail period close validation. This report helps in resolving exceptions quickly so that exceptions are not left to slow down the period-end close. It is automatically submitted by General Ledger when closing a GL period if there are unprocessed accounting events or non-transferred journal entries.
You can also generate the Subledger Period Close Exceptions Report through a concurrent request as follows:

Receivables Responsibility:
Nav: Control -> Requests -> Run
Execute the Subledger Period Close Exceptions Report

General Information on the report:

Note: 793598.1 How to Use the Subledger Period Close Exceptions Report for Period Close Activity?

Known issues with the report:

Note: 736361.1 Subledger Period Close Exception Report Shows Unprocessed Cash And Misc Receipts, However They Are Processed

Note: 1207013.1 Subledger Period Close Exception Report (XLAPEXRPT) Shows Incomplete Adjustments

Note: 1074631.1 Unable to close periods due to Receipts and Invoices in Final status in Subledger Period Close Exception Report Output.

Friday Jul 20, 2012

How Can You Make Sure Your R12 Payables Upgrade Is A Success?

In Oracle Support we often see customers struggling with upgrading their E-Business Suite.  They have lots of questions around pre and post install steps, and are confused by which patches are required, mandatory or recommended.  There is so much information available on My Oracle Support that is is hard to know which documents are the must read ones. 

In this article we will summarize the important documents that you need to be aware of when considering and planning your upgrade.  This is also a useful document for customers that have recently upgraded and we will highlight the major notes to review if you've already done an upgrade and it wasn't quite as smooth as you had hoped.

Open the note and sit back and watch the 7 minute video which explains how the documentation is structured and gives an overview of the main notes you need to be aware of.

What Do You Need To Know For A Successful Upgrade Of Oracle Payables? [VIDEO] (Doc ID 1471844.1)

Want to jump right to the video?  Click Here

Thursday Jul 19, 2012

R12: Master Data Fix Diagnostic to Validate Data Related to Purchase Orders and Requisitions

Do you wish you could proactively check your Purchasing data for known data integrity issues?  Visit Note 1474734.1 ‘R12: Master Data Fix Diagnostic to Validate Data Related to Purchase Orders and Requisitions’. This note identifies known data integrity issues within the Purchasing application (for example errors with cancel and close and unit of measure issues) where there are often generic data fixes (GDFs) already available.  The script will produce an html output report of all known problems relating to the purchasing transactions created in the specified date range along with information on notes and/or data-fix patches which may already be available to resolve the data issues.   

In the note there is also a link to Note 1348821.1 which provides the complete list of Generic Data Fix (GDF) patches for Purchasing.

Wednesday Jul 18, 2012

Webcast: July 25: Manufacturing Material Move Orders Flow


PRODUCT FAMILY: Logistics

July 25, 2012 at 1 pm ET, 12 pm CT, 11 am MT, 10 am PT

This one hour session is recommended for technical and functional users who make decisions and support available functionality in the Inventory module/Move Orders. We will cover several types of Move Order processing and review the tables involved in the flow.

TOPICS WILL INCLUDE:
  • Overall processing of Move Orders
    • Tables involved in the Process
    • Diagnostics and Troubleshooting

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

July 25: Oracle Time and Labor (OTL) Rollback Functionality Session 1


PRODUCT FAMILY: EBS Payroll Community

July 25, 2012 at 10 am ET, 8 am MT, 7 am PT, 7:30 pm IST, 4 pm Egypt

This one-hour session is for techinical and functional users who are interested in the new functionality introduced in 12.1.5 OTL which is providing a way to rollback records from BEE back to Timecard(s) in two different ways, Timecard Rollback and a Batch Rollback.

TOPICS WILL INCLUDE:
  • Rollback Non-OTLR Timecard
  • Rollback OTLR Timecard
  • Rollback BEE Batch
  • Rollback BEE Batch (Retro)

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

Monday Jul 09, 2012

Advisor Webcasts in July for the EBS Technology area

For July 2012 we have scheduled 2 Webcasts:

The first one is an E-Business Suite OAM Overview and Usage session.

The second is about the E-Business Suite Workflow Avisor as a follow-up session.

As every time we are driving 2 sessions for a better global alignment :

E-Business Suite - OAM Overview and Monitoring


Agenda
  • Oracle Applications Manager (OAM) Overview
  • Log files
  • Diagnostics and Logging
  • Concurrent processing through OAM
  • Applications Dashboard Troubleshooting
  • Patch Management. Patch Wizard
  • OAM "How To" Documents
  • Questions &Answers


EMEA Session :
July 10, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia
US Session : July 11, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern

E-Business Suite - Workflow Analyzer - Follow-Up

Agenda
  • Overview of Workflow Analyzer
  • Enhancements implemented in the latest Release
  • Questions & Answers

EMEA Session : July 24, 2012 at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia
US Session : July 25, 2012 at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern
  • Schedules, recordings and the Presentations of the Advisor Webcast drove under the EBS Applications Technology area can be found in Note 1186338.1.
  • Current Schedules of Advisor Webcast for all Oracle Products can be found on Note 740966.1
  • Post Presentation Recordings of the Advisor Webcasts for all Oracle Products can be found on Note 740964.1

Thursday Jul 05, 2012

New MyOracleSupport (MOS)Interface Coming 13 July 2012

On July 13, 2012, we plan to upgrade the My Oracle Support HTML-based user interface (UI) with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version.

Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality.

Prior to July 13, 2012, users of Oracle On Demand, Oracle CRM On Demand, Taleo, and Oracle Configuration Manager should continue accessing the My Oracle Support Flash-based user interface. After July 13, 2012, the above features and functionality to support these users will be available on the HTML interface. All other users of My Oracle Support can make the switch now. Benefits of using the HTML-based user interface include:

  • Streamlined, three-step process for initiating new Service Requests (SRs)
  • Single, consistent workflow for both hardware and software incidents
  • Enhanced personalization and filtering within the user interface
  • New accessibility features (enabling screen readers, large fonts, etc.)

Additionally, please note Internet Explorer 6 (IE6) will no longer be supported.

For further information, please check Doc ID 1385682.1

Monday Jul 02, 2012

Look at the Get Proactive Upgrade details for the E-Business Suite?

Are you Upgrading?

Look at the Get Proactive Upgrade details for the E-Business Suite?

Review the Get Proactive with Oracle E-Business Suite Upgrade section below:

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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