Tuesday Sep 27, 2011

Concurrent Processing Performance & Best Practices - US

ADVISOR WEBCAST: E-Business Suite – Concurrent Processing Performance & Best Practices - US
PRODUCT FAMILY: EBS –Core Concurrent Processing

October 12, 2011 at 17:00 UK / 18:00 CET / 09:00 am Pacific / 10:00 am Mountain / 12:00 Eastern

This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about Concurrent Processing (Concurrent Managers) in the E-Business Suite. We are covering an overview of Concurrent Processing, talking about performance recommendations and sharing our experience from the daily SR work in this Product area.

TOPICS WILL INCLUDE:
  • Overview of Concurrent Manager
  • Enhancing Performance - Best Practices
    • Tuning Concurrent Queue Parameters
    • Specialized Concurrent manager
    • Output Post Processor – OPP
    • Tuning PCP/RAC
    • Transaction Manager (TM)
  • Common / Typical issues and resolution
    • Purging Concurrent records
    • Running cmclean.sql
    • OPP and TM related issues
  • Resolving concurrent requests
  • Trouble-shooting Concurrent manager

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Monday Sep 26, 2011

Concurrent Processing Performance & Best Practices - EMEA/APAC

ADVISOR WEBCAST: E-Business Suite – Concurrent Processing Performance & Best Practices - EMEA/APAC
PRODUCT FAMILY: EBS –Core Concurrent Processing

October 11, 2011 at 10:00 am CET, 01:30 pm India, 05:00 pm Japan, 07:00 pm Australia

This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about Concurrent Processing (Concurrent Managers) in the E-Business Suite. We are covering an overview of Concurrent Processing, talking about performance recommendations and sharing our experience from the daily SR work in this Product area.

TOPICS WILL INCLUDE:
  • Overview of Concurrent Manager
  • Enhancing Performance - Best Practices
    • Tuning Concurrent Queue Parameters
    • Specialized Concurrent manager
    • Output Post Processor – OPP
    • Tuning PCP/RAC
    • Transaction Manager (TM)
  • Common / Typical issues and resolution
    • Purging Concurrent records
    • Running cmclean.sql
    • OPP and TM related issues
  • Resolving concurrent requests
  • Trouble-shooting Concurrent manager

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Sunday Sep 18, 2011

Integration between EAM and Install Base/CRM

ADVISOR WEBCAST: Integration between EAM and Install Base/CRM
PRODUCT FAMILY: Manufacturing Enterprise Asset Management

October 4, 2011 at 8 am PT, 9 am MT, 11 am ET

The purpose of this webcast is to discuss the integration between EAM and Install base and between EAM and other CRM modules. This one-hour session is recommended for technical and functional users who use both the Install Base (and/or Teleservice) and EAM.

TOPICS WILL INCLUDE:
  • Discuss the integration between EAM and Install Base
  • Discuss the integration between EAM and Telseservice
  • Setup Considerations
  • Common issues

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.



Wednesday Sep 14, 2011

Here is Your Chance to Meet the Stars of Oracle Support, Join Us at the Oracle Open World Support Stars Bar!

During Oracle OpenWorld, don't miss the opportunity to meet with the stars of Oracle Support, live and in person, at the Stars Bar. And while you're there, ask Oracle Support experts your toughest questions about the Oracle products you use to run your business.

Get help with the Oracle Support tools and applications you rely on including My Oracle Support and Oracle Configuration Manager, and discover best practices in proactive product maintenance. Also, learn about Advanced Customer Support Services available for supporting mission-critical environments and enabling success along the entire IT lifecycle.

Get more information about Oracle Customer Services activities at Oracle OpenWorld, and we'll see you at the Stars Bar.

Monday Sep 12, 2011

CRM - R12 Renewing Service Contracts - Overview

ADVISOR WEBCAST: CRM - R12 Renewing Service Contracts - Overview
PRODUCT FAMILY: Service Contracts

September 20, 2011 at 9 am PT, 10 am MT, 12 noon ET

This one-hour session is recommended for technical and functional users who have to set up and trouble shoot service contract renewals.

TOPICS WILL INCLUDE:
  • Understanding the renewals options
  • Setting up/configuring renewals
  • Investigating problems with Queues
  • How Date assembler functions

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Manufacturing: Consigned Inventory Model

ADVISOR WEBCAST: Manufacturing: Consigned Inventory Model
PRODUCT FAMILY: Logistics

September 14, 2011 at 10 am PT, 11 am MT, 1 pm ET

Review the Consignment flow so you can better manage your inventory. Consignment is a process within the Oracle E-Business Suite that allows you to gain cost savings around inventory by receiving supplier inventory onsite without taking ownership. Oracle Inventory allows you to manage consigned inventory and track supplier payments. The presentation will review the consignment flow. This one-hour session is recommended for technical and functional users who uses inventory.

TOPICS WILL INCLUDE:
  • Overview of Consignment
  • Consignment Flow

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Searching in My Oracle Support - Best Practices for Best Results

ADVISOR WEBCAST: Searching in My Oracle Support - Best Practices for Best Results
PRODUCT FAMILY: E-Business Suites, Financials, Payables

September 22, 2011 at 8 am PT, 9 am MT, 11 am ET

During this session we will show customers the best practices to get the best results when searching. We will display different kinds of errors and the best combination of key words to use in the search term.

This one-hour session is recommended for technical and functional users who search in My Oracle Support often to find solutions to errors in the Oracle Application Payables System.

TOPICS WILL INCLUDE:
  • Show search term combinations and keywords to use in the search process
  • Discuss main points to consider when performing a search
  • Select key parts of error messages to use in search
  • Optimize expected search results

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Searching in My Oracle Support - Best Practices for Best Results - EMEA

ADVISOR WEBCAST: Searching in My Oracle Support - Best Practices for Best Results - EMEA
PRODUCT FAMILY: E-Business Suites, Financials, Payables

September 22, 2011 at 9 am GMT, 10 am London, 11 am CET, 5 am ET

During this session we will show customers the best practices to get the best results when searching. We will display different kinds of errors and the best combination of key words to use in the search term.

This one-hour session is recommended for technical and functional users who search in My Oracle Support often to find solutions to errors in the Oracle Application Payables System.

TOPICS WILL INCLUDE:
  • Show search term combinations and keywords to use in the search process
  • Discuss main points to consider when performing a search
  • Select key parts of error messages to use in search
  • Optimize expected search results

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Overview on Intercompany Transactions

ADVISOR WEBCAST:  Overview on Intercompany Transactions
PRODUCT FAMILY: EBS - Procurement

September 27, 2011 at 14:00 UK / 15:00 Egypt / 6:00 am Pacific / 7:00 am Mountain / 9:00 am Eastern

This one-hour session is recommended for technical and functional users who would like to know about Intercompany Transactions and its integration with Procurement .

TOPICS WILL INCLUDE:
  • Internal Sales Order (ISO) Creation
  • Processing the ISO created
  • The integration with Purchasing
  • Creation of intercompany AR invoice
  • Creation of intercompany AP invoice
  • Accounting entries
  • Trouble shooting

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Supplier Lifecycle Management

ADVISOR WEBCAST: Supplier Lifecycle Management
PRODUCT FAMILY: EBS - Procurement

September 13, 2011 at 3:00 pm, Egypt Time, 6:30 pm, India Time, 2:00 pm UK Time, 9:00 am ET

This one-hour session is recommended for technical and functional users who would like to know about Supplier Lifecycle Management (its setup, features, troubleshooting and others).

TOPICS WILL INCLUDE:

1. Why Supplier Lifecycle Management (SLM)?
2. Setup Requirements
3. Basic features of SLM
    360° Supplier View
    Extended Supplier Profile
    Supplier Search
    Supplier Profile Management
    Registration and On-Boarding of New Suppliers
    Qualification Management
    Compliance and Profile Audits
    Performance Evaluation
    Supplier Notifications
4. Important Tables Used in SLM
5. Troubleshooting

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


11i and R12 Oracle CRM Service Basics & Troubleshooting – An Overview

ADVISOR WEBCAST: CRM - 11i and R12 Oracle CRM Service Basics and Troubleshooting – an Overview
PRODUCT FAMILY: CRM, Service

September 14, 2011 at 9 am PT, 10 am MT, 12 noon ET

This one-hour session is recommended for technical and functional users who are new to Oracle Service, or need to fill gaps in their knowledge of the processes involved in troubleshooting common errors that occur in the Service module, common setup issues and problem points with profiles and integration. This will benefit anyone responsible for making sure the Install Base is up to date and accurate.

TOPICS WILL INCLUDE:
  • Understanding the basic framework of Service and the integration points with other modules including iSupport, Order Management, Territories and TCA (Trading Community Architecture)
  • Common post-upgrade or initial setup errors
  • Troubleshooting techniques

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Tuesday Aug 23, 2011

Making the EBS Upgrade from 11.5.10 Easier – Part II

ADVISOR WEBCAST: Making the EBS Upgrade from 11.5.10 Easier – Part II
PRODUCT FAMILY: EBS- Suite Wide

September 15, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour session is recommended for technical users who are responsible for upgrading their E-Business Suite applications from Release 11.5.10 to Release 12 .1.x.

As you begin your upgrade process, there are a number of tools available to assist you in a successful upgrade. A successful upgrade requires careful planning, correct upgrade processing, detailed testing, and user (re)training prior to upgrade. Over two sessions we will discuss the tools that you can use to assist in your upgrade tasks. These tools are available to you via My Oracle Support as part of the E-Business Suite product offerings.

TOPICS WILL INCLUDE:
  • Recap of Part I
  • Detailed Look at Maintenance Wizard
  • Detailed Look at Patch Wizard

In the first part of the two-session series, we covered the following topics:

  • Overview of Tools Available for Upgrading
  • Detailed Look at Upgrade Advisors
  • Detailed Look at Patching and Maintenance Advisor
  • Upgrade Community
  • Upgrade Product Information Center Page

A replay of Part I is available via the Advisor Webcast Archive, Note 740964.1.

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


RAC & Parallel Concurrent Processing (PCP) - EMEA/APAC

ADVISOR WEBCAST:  RAC & Parallel Concurrent Processing (PCP) - EMEA/APAC
PRODUCT FAMILY: EBS – ATG - Utilities

September 13, 2011 at 10:00 am CET, 01:30 pm India, 05:00 pm Japan, 06:00 pm Australia

This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about RAC and Parallel Concurrent processing (PCP) in the E-Business Suite Release. We are covering an overview of RAc and the PCP itself, talking how it is working and give an overview of the configuration and known issues .

TOPICS WILL INCLUDE:
  • Overview of RAC
  • Overview of Parallel Concurrent processing
  • PCP with RAC: How it works
  • Configuration
  • Failover/failback scenarios and examples
  • Common Issues and troubleshooting

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


RAC & Parallel Concurrent Processing (PCP) -US

ADVISOR WEBCAST:  RAC & Parallel Concurrent Processing (PCP) - US

PRODUCT FAMILY: EBS – ATG - Utilities

September 14, 2011 at 17:00 UK / 18:00 CET / 09:00 am Pacific / 10:00 am Mountain / 12:00 Eastern

This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about RAC and Parallel Concurrent processing (PCP) in the E-Business Suite Release. We are covering an overview of RAc and the PCP itself, talking how it is working and give an overview of the configuration and known issues .

TOPICS WILL INCLUDE:
  • Overview of RAC
  • Overview of Parallel Concurrent processing
  • PCP with RAC: How it works
  • Configuration
  • Failover/failback scenarios and examples
  • Common Issues and troubleshooting

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


Tuesday Aug 16, 2011

Making the EBS Upgrade from 11.5.10 Easier – Part I

ADVISOR WEBCAST: Making the EBS Upgrade from 11.5.10 Easier – Part I
PRODUCT FAMILY: EBS- Suite Wide

September 8, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour session is recommended for technical users who are responsible for upgrading their E-Business Suite applications from Release 11.5.10 to Release 12.1.x.

As you begin your upgrade process, there are a number of tools available to assist you in a successful upgrade. A successful upgrade requires careful planning, correct upgrade processing, detailed testing, and user (re)training prior to upgrade. Over two sessions we will discuss the tools that you can use to assist in your upgrade tasks. These tools are available to you via My Oracle Support as part of the E-Business Suite product offerings.

TOPICS WILL INCLUDE:
  • Overview of Tools Available for Upgrading
  • Upgrade Community
  • Upgrade Product Information Center Page
  • Detailed Look at Upgrade Advisors
  • Detailed Look at Patching and Maintenance Advisor

Part II will be presented on September 15, 2011 and will provide a detailed look at the Maintenance Wizard and Patch Wizard tools.

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

-------------------------------------------------------------------------------------------------------------

The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.


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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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