Tuesday Sep 10, 2013

Meet Us at Oracle Open World

Oracle Open WorldOracle Open World is coming up soon in San Francisco on September 22-26, 2013.  If you are attending then take the opportunity to meet some of your EBS Support team.  There are a wealth of Support-centered sessions and demos including:
Support are also hosting the Support Stars Bar where we'll have some of our top EBS Support colleagues ready to answer your questions, talk to you about support best practices and give demos.  There's also the opportunity to win an iPad.

The My Oracle Support Communities are also holding a Meet Up event.  After a long day at Oracle OpenWorld, you deserve a chance to share a relaxing evening with others like you, who work with the Oracle products their companies rely on.  If you are an online member of My Oracle Support Community, this event gives you an opportunity to meet fellow members and Oracle moderators in person.  Registration is free with your entry pass but is required.  You can register via this link .

We look forward to meeting you!

Monday Mar 25, 2013

Boost Your Efficiency With Oracle EBS Get Proactive!

Webcast.jpg

Join us for an EBS GetProactive! webcast 'Boost Your Efficiency With Oracle EBS Get Proactive'.  

Learn how to take full advantage of Oracle E-Business Suite Support’s Get Proactive resources and how you can leverage these proactive capabilities to be more efficient and effective every day.

TOPICS WILL INCLUDE:
  • Overview of Efficiency Boosting Tools Available
  • Review Best Practices
  • Find Answers More Effectively
  • How To Stay Informed

REGISTER.jpg


For more details and to register go to Doc ID 1532094.1

Friday Mar 15, 2013

Don't Miss Collaborate13 April 7 - 11


Collaborate13

COLLABORATE13 is a Technology and Applications Forum for the Oracle Community that takes place April 7-11, 2013, in Denver, Colorado.


Denver Conference Center

Oracle Support is committed to providing customers with product support best practices, capabilities, and tools to help get the most of their Oracle applications and technologies.

At this years’ Collaborate13, we look forward to sharing the many tools and best practices that are available to Oracle customers.  With 29 Oracle-led sessions, you can be sure to get more information about how to use these powerful tools and practices.  There will be sessions for Database, E-Business Suite, Fusion Apps, JD Edwards, Peoplesoft, Primavera and Siebel.  The EBS sessions will include topics as diverse as how to get the most out of My Oracle Support searches, tips for an effective upgrade and advice on how to achieve a smooth period close process.

Take a look at Doc ID 1525331.1 for the full list of Oracle Support-led sessions and go to the Collaborate13 website for registration details.

Thursday Nov 01, 2012

Resolve Instructional Webcast Series — E-Business Suite Payables Period Close

Resolve Instructional Webcast Series — New Product Specific Troubleshooting Topics

For E-Business we have coming up:

Title: Resolve—Best Practices for E-Business Suite Payables Period Close

Date: Nov 7, 2012

Time: 8:00 am MT - 3:00 pm GMT - 10:00 am Eastern - 8:30 pm India - 7:00 am Pacific

This one-hour webcast shows you how to use 3 main recommendations:

  • Period Close Helper – New Diagnostic to identify and resolve period close issues.
  • Master Generic Datafix Diagnostic (MGD) usage in proactive/reactive mode.
  • Recommended Patch Collection (RPC) uptake.

This session will help customers to plan and complete their month on month period close activities successfully. Also, in approaching period close in a proactive way. It will assist in order to avoid last minute hassles and prevent delays in achieving the Period Close deadlines.

Customers who are involved in the Payables period close activities (both Functional and Technical) will benefit most from the webcast.

Join us. Leverage this opportunity to learn Support Best Practices that help you resolve the issues you face with your Oracle products.

Oracle Support experts provide live demonstrations of proactive resources. You will see you how working proactively helps you work more efficiently—from using the right tools to providing the right information on Service requests—you can get answers faster.

Register for sessions now REGISTER.jpg

Questions? Contact Oracle’s "Get Proactive" team today.

WORK SMART. SOLVE FAST. RESOLVE.

Tuesday Nov 22, 2011

Oracle Demantra BAL Migration

ADVISOR WEBCAST: Oracle Demantra BAL Migration
PRODUCT FAMILY:  Manufacturing

December 7, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour live advisor webcast provides Application Consultants, Administrative and Technical Users, and Customers with and introduction to the BAL Migration utility and details steps involved in migration process. The information provided trains you on leveraging BAL migration utility to migrate Demantra application objects from one environment to another.

TOPICS WILL INCLUDE:
  • Introduction to BAL Migration
  • BAL Migration Steps
    • Schema Setups
    • BAL Repository
    • Object Migration

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Monday Nov 21, 2011

ASL Sourcing and Advanced Pricing in Procurement

ADVISOR WEBCAST: ASL Sourcing and Advanced Pricing in Procurement
PRODUCT FAMILY: EBS - Procurement

December 6, 2011 at 2:00 pm London, 4:00 pm Egypt, 9:00 am ET, 7:00 am MT, 06:00 am PT

This one-hour session is recommended for technical and functional users who would like to know how to implement sourcing in Oracle Purchasing and how the purchasing professionals can define complex pricing structures using the functionality available with Oracle Advanced Pricing.

TOPICS WILL INCLUDE:
  • Sourcing introduction
  • Setup steps
  • Demo for sourcing
  • How to troubleshoot issues related to sourcing
  • Advanced pricing introduction and its integration with oracle Purchasing
  • Setup steps
  • Demo for advanced pricing
  • Q/A

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Monday Nov 14, 2011

Procurement: Troubleshooting Approval Hierarchy Issues

ADVISOR WEBCAST: Procurement: Troubleshooting Approval Hierarchy Issues
PRODUCT FAMILY: EBS - Procurement

November 29, 2011 at 7 am MST, 9 am EST, 2 pm London, 4 pm Cairo

This one-hour session is recommended for technical and functional users who would like to know how Purchasing builds the approval list for a document. It also includes a troubleshooting section for cases where the list does not include the correct approvers or when workflow fails to build the approval list (no approver found).

TOPICS WILL INCLUDE:
  • Overview of Oracle Purchasing Approval Hierarchy,
  • The Approval Methods.
  • The Approval List.
  • How to Troubleshoot and Diagnose Related Issues
  • Demonstration

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Thursday Nov 10, 2011

Creating a New XML Publisher Report Using an Existing EBS Purchasing Report

ADVISOR WEBCAST: Creating a New XML Publisher Report Using an Existing EBS Purchasing Report
PRODUCT FAMILY: EBS - Procurement

November 22, 2011 at 9:00 am EST, 12:00 pm, Mid-Atlantic Standard Time, 2:00 pm London, 4:00 pm, Egypt Time

This one-hour session is recommended for technical and functional users who want to try and create their own reports in Purchasing based on existing (seeded) oracle report.

TOPICS WILL INCLUDE:
  • Introduction to XML Publisher
  • Oracle BI Publisher Desktop
  • Setup and Process
  • Demo
  • References

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Saturday Nov 05, 2011

Manufacturing: PIM - Troubleshooting Tracing/Debug

ADVISOR WEBCAST: Manufacturing: PIM - Troubleshooting Tracing/Debug
PRODUCT FAMILY: Logistics

November 16, 2011 at 10 am PT, 11 am MT, 1 pm ET

Learn troubleshooting techniques for PIM. Product Information Management (PIM) is a module within the E-Business Suite providing a flexible user-defined attribute (UDA) framework that enables information to be modeled in a number of ways. PIM extends upon the item management functions provided in Inventory. In this session, you will review troubleshooting techniques. This one-hour session is recommended for technical and functional users who use . Product Information Management (PIM) module.

TOPICS WILL INCLUDE:
  • Troubleshooting and Tracing Techniques
    • FND Diagnostics
    • Exception Details
    • About This Page
    • File Versions
    • On Screen Logging
    • Tracing
    • FND/INV Debug
  • Standard Datafixes and Recent Patches

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Wednesday Nov 02, 2011

Oracle Support Detailed Review of Value Chain Planning Resources Available from Support

ADVISOR WEBCAST: Oracle Support Detailed Review of VCP Resources Available from Support
PRODUCT FAMILY: Manufacturing - Value Chain Planning _AND
Manufacturing - Process Manufacturing

November 17, 2011 at 8 am PT, 9 am MT, 11 am ET

David Goddard and Jeff Goulette are two of the principle support engineers that have been supporting Oracle VCP applications since their inception. Oracle support provides significant resources for users and consultants implementing Oracle VCP applications. David and Jeff have offered to provide us an overview of these resources and recommendations for their use.

This one-hour session is recommended for Oracle VCP Applications technical and functional users who resolve end user issues or simply want more information regarding current Support tools.

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Monday Oct 31, 2011

Credit check functionality in Order Management (Release 11i&12)

ADVISOR WEBCAST: Credit check functionality in Order Management (Release 11i&12)
PRODUCT FAMILY: Manufacturing - Order Management

November 15, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour session is recommended for Technical users, Functional users, Consultants, Support Engineers, and Customers who work on Order Management suite of products. The purpose of this webcast is to describe the functional flow and required setups needed for the credit check Process in release 11i and 12. The benefits of this webcast include (1) understanding the credit checking process in Order management, and (2) knowing the setups required for the credit checking.

TOPICS WILL INCLUDE:
  • General understanding of credit checking in order management
  • Credits check setups.
  • Credit hold and Credit check functionality.
  • Credit exposure and its reports.
  • Concurrent requests associated with Credit checking

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Tuesday Oct 25, 2011

Overview of the E1-VCP-Demantra Integration – Part 2

ADVISOR WEBCAST: Overview of the E1-VCP-Demantra Integration – Part 2
PRODUCT FAMILY: Manufacturing - Value Chain Planning and Process Manufacturing

November 9, 2011 at 8 am PT, 9 am MT, 11 am ET

This second session of the E1-VCP-Demantra integration will provide E1- and VCP functional and technical implementers with details on the installation and configuration of the integration as well as sample data flows of several entities such as customers, work orders, transfer order, and Demantra data.

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Make The Most of Your Support Dollars and Find Answers to Your CRM Issues

ADVISOR WEBCAST: Make The Most of Your Support Dollars and Find Answers to Your CRM Issues
PRODUCT FAMILY: EBS CRM, All products

November 1, 2011 at 11:00 am PT, 12:00 pm MT, 2:00 pm ET

Be sure to attend this session where we cover the three core objectives that drive the design of Oracle CRM solutions:

  • Make you smarter
  • Make you more productive
  • Provide you with the best value

This one-hour session is recommended for all technical and functional users who implement and administer EBS CRM Applications and are interested in finding better ways for working with Support, and finding a solution to a problem more readily.

This session will cover all Proactive Service offerings supporting Oracle CRM Applications to provide you greater value out of support. You can learn several new features and new concepts of My Oracle Support that allow information to reach you with just a few clicks and gives possibility to interact with other customer implementation experiences.

Please come and join this session, which helps to make the most of your Support investment.

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

Monday Oct 24, 2011

E-Business Suite 12.2 Directions: Deployment and System Administration

ATG Live Webcast, E-Business Suite 12.2 Directions: Deployment and System Administration

Webcast details

Date: Thursday, October 27, 2011
Time: 8:00 AM - 9:00 AM Pacific Standard Time (4.00 PM - 5.00 PM GMT)
Presenter:  Max Arderius, Manager Applications Technology Group

Webcast Registration Link (Please pre-register):

This one-hour webcast provides an overview of the improvements to Oracle E-Business Suite deployment and system administration that are planned for the upcoming EBS 12.2 release.   It is targeted to system administrators, DBAs, developers, and implementers. 

EBS 12.2 Technology Stack Architecture diagram

This session, led by Max Arderius, Manager Applications Technology Group, compares existing deployment and system administration tools for EBS 12.0 and 12.1 with the upcoming functionality planned for EBS 12.2. This was a very popular session at OpenWorld 2011, and we are pleased to bring it to the ATG Live Webcast series.  This session will cover:

  • Understanding the Oracle E-Business Suite 12.2 Architecture
  • Installing & Upgrading EBS 12.2
  • Online Patching in EBS 12.2
  • Cloning in EBS 12.2

Tuesday Oct 18, 2011

Demantra Diagnostic Tools

ADVISOR WEBCAST: Demantra Diagnostic Tools
PRODUCT FAMILY: Manufacturing - Demantra Solutions

November 2, 2011 at 8 am PT, 9 am MT, 11 am ET

This one-hour advisor webcast is recommended for technical and functional users who implement Demantra or need to troubleshoot a problem with the application. During this presentation Demantra implementation consultants and advanced users will gain knowledge about the key diagnostic tools that can be utilized when dealing with various Demantra errors and problems.

TOPICS WILL INCLUDE:
  • Installation
  • Data model
  • Data loading (EP_Load and Integration Interfaces)
  • DB deadlocks and internal errors
  • Application memory errors
  • WS performance
  • Engine errors (a bite)

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Click here to register for this session

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The above webcast is a service of the E-Business Suite Communities in My Oracle Support.

For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.

Click here to visit the E-Business Communities in My Oracle Support

Note that all links require access to My Oracle Support.

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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