Tuesday Sep 03, 2013

Get Proactive with Oracle E-Business Suite

Get Proactive!

Solve problems without having to log a Service Request! Check out the tools that will help you streamline and simplify your daily operations. These tools will reduce risks and maximize up-time and lower your organization's costs through preventative maintenance!  Go to our EBS Proactive landing page to access all the tools in the EBS proactive portfolio.

Friday Jul 05, 2013

AR: STConferencing (STRTC) Retiring

The tool we currently use to conduct web conferences with our customers, STConference, also known as STRTC is being phased out. This will be replaced with our latest tool, Oracle Beehive Conferencing.

You may have already used Beehive, if your support engineer has initiated a session through this. If not, be aware that there is a small installation routine to go through, so don't wait to do this until you have an urgent issue and need an immediate conference.

Be Prepared and review DocID 1532515.1 for a full listing of system requirements.

Note: We do not yet have specific dates for the de-commissioning of STRTC, but it will happen in the near future. We will advise the dates via our communication channels - sign up to 'follow' us on Twitter, 'like' us on Facebook and keep in touch with our EBS Blog.

Thursday Mar 21, 2013

NEWLY RELEASED!! EBS Financials Recommended Patch Collections (RPCs), March 2013

Oracle has released the following March 2013 Recommended Patch Collections (RPCs):

Oracle Receivables
1619866:R12.AR.B, R12.1 Receivables Recommended Patch Collection (RPC), Mar 2013.  
Additional information can be found in Doc ID 15341781.1.

Advanced Collections
16201879:R12.IEX.B, R12.1: Advanced Collections (IEX) Recommended Patch Collection (RPC), March 2013

Oracle iReceivables
16009572:R12.OIR.B, R12.1: Oracle iReceivables (OIR) Recommended Patch Collection (RPC), March 2013

Oracle Loans
16203360:R12.LNS.B, R12.1: Loans(LNS) Recommended Patch Collection(RPC), March 2013

E-Business Tax
16009960:R12.ZX.B, R12.1: E-Business Tax Recommended Patch Collection (ZX), March 2013.  
Additional information can be found in Doc ID 1481235.1.

Subledger Accounting
16060007:R12.XLA.B, R12.1: Subledger Accounting (SLA) Recommended Patch Collection - March 2013.  
Additional information can be found in Doc ID 1481222.1.

General Ledger
16206716:R12.RG.B, R12.1: General Ledger Recommended Patch Collection (FSG), Mar 2013
16200528:R12.GL.B, R12.1: General Ledger Recommended Patch Collection, March 2013

Accounts Payable
16213642:R12.AP.B, R12.1: Payables Recommended Patch Collection  (CORE AP), March 2013
16213657:R12.AP.B, R12.1: Payables Recommended Patch Collection (RPC) for ISP/Suppliers, March 2013
16213660:R12.AP.B, R12.1: Payables Recommended Patch Collection (RPC) for Workflow and PCard, March 2013
Additional information for each of the Payables RPCs can be found in Doc ID 1397581.1.

Oracle Payments
16052604:R12.IBY.B, R12.1: Payments Recommended Patch Collection (IBY) , March 2013
Additional information can be found in Doc ID 1481221.1.

Cash Management
16242196:R12.CE.B, R12.1: Cash Management Recommended Patch Collection (RPC), Mar 2013
Additional information can be found in Doc ID 1367845.1.

Internet Expenses
16234880:R12.OIE.B, Oracle Internet Expenses - Recommended Patch Collection (March 2013) for 12.1.3
Additional information can be found in Doc ID 1534509.1.

Fixed Assets
Patch 16245677:R12.FA.B, Fixed Assets Recommended Patch Collection (RPC), March 2013
Additional information can be found in Doc ID 1542088.1.


Financials for India
Patch 16542005:R12.JAI.B, MAR 2013 12.1.3 P2P Recommended Patch Collection (RPC)
Patch 16082317:R12.JAI.B, MAR 2013 12.1.3 O2C Recommended Patch Collection (RPC)
Patch 16082335:R12.JAI.B, MAR 2013 12.1.3 Regimes Recommended Patch Collection (RPC)
Additional information can be found in Doc ID 1487816.1.


For a complete listing of available RPCs for Oracle EBS Financials, please see Doc ID 954704.1, EBS: R12.1 Oracle Financials Recommended Patch Collection (RPC).

Monday Jan 28, 2013

Last Chance! Only 3 Days Left to Win a Customized Proactive Webcast With Oracle E-Business Suite Support

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Wednesday Jan 23, 2013

Only 1 week left to win a customized proactive webcast session with the Oracle E-Business Suite Support Team!

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Wednesday Jan 16, 2013

Act Now! Only 2 weeks left to win a customized webcast session with the Oracle E-Business Suite Support Team

We wish all of our Oracle E-Business Suite customers a Happy New Year that brings collaboration, success and joy throughout 2013.

As you take the time to reflect on 2012, and close out your To Do list for the year, consider if you have taken full advantage of Oracle Support’s Get Proactive resources and decide how you can leverage these proactive capabilities to be more effective, efficient and successful next year.

Your E-Business Suite Support team would like to offer you a holiday gift that provides your organization a great start for the New Year.  Twenty-five lucky customers will receive an individualized, one-on-one webcast highlighting the proactive portfolio of tools, resources and tips that can improve your operational success with E-Business Suite Support.

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Wednesday Jan 02, 2013

A Gift from the Oracle E-Business Suite Support Team to You

We wish all of our Oracle E-Business Suite customers a Happy New Year that brings collaboration, success and joy throughout 2013.

As you take the time to reflect on 2012, and close out your To Do list for the year, consider if you have taken full advantage of Oracle Support’s Get Proactive resources and decide how you can leverage these proactive capabilities to be more effective, efficient and successful next year.

Your E-Business Suite Support team would like to offer you a holiday gift that provides your organization a great start for the New Year.  Twenty-five lucky customers will receive an individualized, one-on-one webcast highlighting the proactive portfolio of tools, resources and tips that can improve your operational success with E-Business Suite Support.

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Monday Nov 05, 2012

Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution.

Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created.

You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past. 

Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers. 

Here is an example of a Search Helper from the Receivables Transactions area:

Receivables Transactions Search Helper

After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented:

Receivables Transactions Search Helper - Symptoms

And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables.

Receivables Transactions Search Helper - Solution

The EBS applications that currently have published Search Helpers are:
Advanced Pricing
Applications Technology
Configurator
General Ledger
Human Capital Management
Inventory Management
Order Management
Payables
Process Manufacturing
Purchasing
Receivables
Shipping
Value Chain Planning

Friday Jul 27, 2012

Upcoming Webcast: E-Business Suite: Get Proactive!

August 15, 2012 at 11 am ET, 9 am MT, 8 am PT

Where do you go to solve technical problems? Better yet, where do you find out how to prevent them? Oracle Premier Support's proactive capability portfolio can help E-Business Suite Support customers prevent, resolve and upgrade.

• Prevent is all about staying healthy, detecting and solving issues before they have an impact on your software and systems

• Resolve is about detection capabilities and diagnostic tools to help you implement the right corrective actions

• Upgrade is about doing it right the very first time, ultimately creating a streamlined, reliable, and repeatable process

Join thousands of Oracle customers who are already taking advantage of proactive support.

This one-hour session is recommended for technical and functional users who want to prevent E-Business Suite application issues from happening in their software, resolve issues quickly when they do occur and when the need arises for an upgrade, doing it right the first time.

Let us help you solve problems without having to log an SR; streamline and simplify your daily operations; reduce risks and maximize up-time and lower your organizations costs through preventative maintenance. How? By Getting Proactive!

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1

Post Presentation Recordings can be found on Note 740964.1

1. To register for this meeting:

https://oracleaw.webex.com/oracleaw/onstage/g.php?d=596389976&t=a


2. Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting.

Wednesday Jul 18, 2012

July 25: Oracle Time and Labor (OTL) Rollback Functionality Session 1


PRODUCT FAMILY: EBS Payroll Community

July 25, 2012 at 10 am ET, 8 am MT, 7 am PT, 7:30 pm IST, 4 pm Egypt

This one-hour session is for techinical and functional users who are interested in the new functionality introduced in 12.1.5 OTL which is providing a way to rollback records from BEE back to Timecard(s) in two different ways, Timecard Rollback and a Batch Rollback.

TOPICS WILL INCLUDE:
  • Rollback Non-OTLR Timecard
  • Rollback OTLR Timecard
  • Rollback BEE Batch
  • Rollback BEE Batch (Retro)

A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services.

Current Schedule can be found on Note 740966.1
Post Presentation Recordings can be found on Note 740964.1

Thursday Jul 05, 2012

New MyOracleSupport (MOS)Interface Coming 13 July 2012

On July 13, 2012, we plan to upgrade the My Oracle Support HTML-based user interface (UI) with additional functionality that will allow those users remaining on the Flash-based user interface to switch over to the HTML version.

Our goal is to provide a single-online support portal so that all My Oracle Support users can benefit from the same features and functionality.

Prior to July 13, 2012, users of Oracle On Demand, Oracle CRM On Demand, Taleo, and Oracle Configuration Manager should continue accessing the My Oracle Support Flash-based user interface. After July 13, 2012, the above features and functionality to support these users will be available on the HTML interface. All other users of My Oracle Support can make the switch now. Benefits of using the HTML-based user interface include:

  • Streamlined, three-step process for initiating new Service Requests (SRs)
  • Single, consistent workflow for both hardware and software incidents
  • Enhanced personalization and filtering within the user interface
  • New accessibility features (enabling screen readers, large fonts, etc.)

Additionally, please note Internet Explorer 6 (IE6) will no longer be supported.

For further information, please check Doc ID 1385682.1

Monday Jul 02, 2012

Look at the Get Proactive Upgrade details for the E-Business Suite?

Are you Upgrading?

Look at the Get Proactive Upgrade details for the E-Business Suite?

Review the Get Proactive with Oracle E-Business Suite Upgrade section below:

Monday Jun 25, 2012

Having a Proactive Patch Plan is the way to Go!

BUILDING A SUCCESSFUL PATCHING STRATEGY

Make Patching Easy!

Having a Patching Strategy for your E-Business Suite system is a great way to manage your system downtime, identify the proper resources needed to perform the necessary task and familiarizing yourself with the Patching Tools in EBS.

Having a Proactive Patch Plan is the way to Go!

Proactive Patching is a preventive measure allowing you to have a complete patching strategy when applying patches periodically. Oracle provides several tools to help you get started to set the foundation for a solid and proactive patching strategy in Note 313.1 - "Patching & Maintenance Advisor: E-Business Suite 11i and R12". It details all the steps and tooling available for the patching strategy along with the benefits. Among other things it covers the following:

  • How to plan ahead for system downtime
  • Patching Tools in E-Business Suite (Autopatch, OUI, OPatch)
  • How to Identify Patches (RUPs, EBS Family Packs, Critical Patch Updates, etc)
  • How to properly test your patching plan and move to Production

Make sure you visit the New E-Business Patching Community!

We encourage you to access the "E-Business Patching Community" prior to applying an E-Business Suite patch. Doing so will allow you to explore perspectives shared by industry peers, get real-world experiences with the patch, and benefit from known solutions and lessons learned. Additionally, Oracle Support engineers monitor discussion topics to help provide guidance and solutions for your E-Business Suite patching needs.

This is a valuable opportunity to "Get Proactive" with the patching and maintenance of your E-Business Suite environment. Start now, and find fast, proactive resolutions before you begin.

Related Articles:

Wednesday Jun 20, 2012

Upcoming EBS Webcasts for June, July, August 2012

See the following upcoming webcasts for June, July and August 2012.

  • Flag Doc ID 740966.1 as a favourite, to keep up to date with latest advisor schedule.
  • Additionally, see Doc ID 740964.1 for access to all archived advisor webcasts
Oracle E-Business Suite
Oracle E-Business Suite
Title
Date
Summary
None at this time.
EBS Agile
Title
Date
Summary
None at this time.
EBS Applications Technologies Group (ATG)
Title
Date
Summary
EBS – OAM Tuning and Monitoring EMEA July 10, 2012
EBS – OAM Tuning and Monitoring US July 11, 2012
Workflow Analyzer Followup EMEA July 24, 2012
Workflow Analyzer Followup US July 25, 2012
EBS CRM & Industries
Title
Date
Summary
None at this time.
EBS Financials
Title
Date
Summary
EBS Fixed Assets: Achieve Success Using Proactive Tools For Fixed Assets Support July 10, 2012
Overview and Flow of Oracle Project Resource Management July 17, 2012
Leveraging My Oracle Support To Increase Knowledge July 30, 2012
EBS HCM (HRMS)
Title
Date
Summary
Oracle Time and Labor (OTL) Rollback Functionality Session 1 July 25, 2012
Oracle Time and Labor (OTL) Rollback Functionality Session 2 July 25, 2012
EBS Manufacturing
Title
Date
Summary
Using Personalization in Oracle eAM June 21, 2012
OM Guided Resolutions - Finding Known Resolutions Easily July 17, 2012
Material Move Orders Flow July 25, 2012
Diagnosing Signal 11 Issues In ASCP Planning August 9, 2012
Interface Trip Stop - Best Practices and Debugging August 21, 2012
EBS Procurement
Title
Date
Summary
Punchout in iProcurement June 26, 2012

Wednesday May 23, 2012

Knowledge Focus: How To Setup AutoInvoice For Optimal Performance - DocID: 1083467.1

The objective of this document is to provide step by step instructions on the setups required in Receivables (AR) in order for AutoInvoice to perform at an optimal level.

Learn more here:   Doc ID: 1083467.1

This document assumes that you have already set up the Receivables application and that you are able to successfully import transactions using AutoInvoice with no errors. Please review Note 1067402.1,  AutoInvoice Setup for Release 12: A Case Study Using a Simple Script,  for more details.

This document also assumes that you have run the Oracle Receivables AutoInvoice Setup Test and have this information readily available. The table below shows the Application Release and applicable note that you can follow to get the diagnostic results.

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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