Wednesday Mar 16, 2016

Boost Productivity & Get Answers Faster Using E-Business Suite (EBS) Analyzers!

What exactly are EBS Analyzers?  EBS Analyzers are proactive tools created by Oracle Support that review and analyze a particular EBS environment in order to:
  • Identify and provide solutions for known issues
  • Provide health checks and recommended actions
  • Act as a data collector
  • Where appropriate, highlight process flows

Each EBS Analyzer can be run as a standalone SQL script or as a Concurrent Request.  Analyzers are safe to run at any time as they DO NOT update data.   

Using EBS Analyzers helps boost productivity by allowing you to quickly and easily resolve known issues in your environment. Since our Analyzers are regularly updated to include newly identified issues and solutions, you should always make sure you are using the latest version.

How do I know what the latest version of an Analyzer is?  You can quickly see this in one of two ways:

1. The Main Content or Download the Latest Version sections of the Knowledge Document specific to your Analyzer of interest.

Download Latest Version section of Analyzer KM Doc

2.  The Compiled and Latest Version section of the Analyzer Output header.  The compiled version shows you the version of the Analyzer that you used, while the latest version icon allows you to see/download the latest available version of the Analyzer (as long as you are online).

Analyzer version information in header of output

Where can I find EBS Analyzers?  You will find a listing of the latest EBS Analyzers in Doc ID 1545562.1, Get Proactive with Oracle E-Business Suite - Product Support Analyzer Script Index. 

Do I have to download each EBS Analyzer separately?  No!  The EBS Analyzer Bundle Menu Tool (Doc ID 1939637.1) allows you to provision and maintain all your Analyzers.  The Analyzer Bundle Menu Tool is a Perl menu system that enables you to easily execute, update and install Analyzers as concurrent programs and assign them to request groups.

The tool is updated monthly to include newly released and updated EBS Analyzers.  For a complete list of EBS Analyzers currently included in the EBS Analyzer Bundle Menu Tool, see the Change Log for Bundle Zip section of E-Business Suite Support Analyzer Bundle Menu Tool (Doc ID 1939637.1).

Change Log of EBS Analyzer Bundle Menu Tool

Monday Mar 07, 2016

EBS Financials February 2016 Recommended Patch Collections (RPCs) Released!

Oracle E-Business Suite (EBS) Financials Development has released February 2016 Recommended Patch Collections (RPCs) for the following products:
  • Assets
  • Cash Management
  • Collections (coming soon)
  • E-Business Tax
  • Calculation
  • Reporting Ledger
  • iReceivables
  • Loans
  • Payables
  • Receivables
  • Sub-Ledger Accounting
  • Payments
  • Internet Expenses
For details and the complete list of available RPCs for Oracle EBS Financials, please see Doc ID 954704.1, EBS: R12.1 Oracle Financials Recommended Patch Collection (RPC).

Tuesday Sep 01, 2015

EBS Financials August 2015 Recommended Patch Collections (RPCs) just released!!

Oracle E-Business Suite Financials Development has just released August 2015 Recommended Patch Collections (RPCs) for the following products:
  • Assets
  • Cash Management
  • Collections
  • E-Business Tax
    • Calculation
    • Reports
  • Financials for India
  • iReceivables
  • Loans
  • Payables
    • Core
    • iSupplier
  • Payments
  • Receivables
  • Subledger Accounting
For details and the complete list of available RPCs for Oracle EBS Financials, please see Doc ID 954704.1, EBS: R12.1 Oracle Financials Recommended Patch Collection (RPC).

Friday Apr 10, 2015

Functional Impact Assessment Documents List for E-Business Suite Release 12.1 & 12.2

Did you know that you can see the functional impact of changes introduced to various E-Business Suite products via Release Updates to 12.1 and 12.2?  Doc ID 1616673.1, Functional Impact Assessment Documents List for E-Business Suite Release 12.1 and 12.2, provides links to detailed information for the following Oracle products:
  • Asset Lifecycle Management     
  • Contracts
  • Costing
  • Customer Relationship Management     
  • Discrete Manufacturing
  • Lease and Finance Management     
  • Logistics
  • Order Management
  • Process Manufacturing
  • Procurement
  • Product Information Management
  • Projects
Add this document to your favorites as development will provide new information when available.

Friday Feb 27, 2015

Just Released - EBS Financials February 2015 Recommended Patch Collections (RPCs)

Oracle E-Business Suite (EBS) Financials Development has just released February 2015 Recommended Patch Collections (RPCs) for the following products:
  • Cash Management
  • Collections
  • E-Business Tax & E-Business Tax Reporting Ledger
  • Financials Common Modules
  • Financials for India
  • Fixed Assets
  • General Ledger & FSG Drill Down
  • Internet Expenses
  • iReceivables
  • Loans
  • Payables
    • Core, Non-Federal
    • Core, Federal
    • iSupplier
    • Workflow & Pcard
  • Payments
  • Receivables
  • Sub-Ledger Accounting
  • Treasury   
For details and the complete list of available RPCs for Oracle EBS Financials, please see Doc ID 954704.1, EBS: R12.1 Oracle Financials Recommended Patch Collection (RPC). 

Tuesday Jan 27, 2015

Introducing the New Proactive Dynamic Events Calendar

Have you ever registered for a Proactive event e.g. webcast, but when the time arrives, there are other more pressing tasks to be completed....?  Of course, you have every intention of going back and replaying the recording after the event, but those tasks just keep piling up............and then you forget about it!   Do you miss out on events simply because you were not aware they were happening, and only find out when they are over?   

We'd like to introduce our new dynamic calendar tool - to help you plan in the future - and to help you not forget the past!  Our new, easy to use calendar provides dynamic links to future and past events.  Selecting a future event allows you to register for it.  Selecting a past event allows you to replay the recording.  Move from month to month with just a click!


Check this out - Get Proactive Dynamic Event Calendar Doc ID 125716.1

Monday Dec 01, 2014

Webcast: Get Proactive with Doc ID 432.1

Webcast_icon.jpgWebcast: Get Proactive with Doc ID 432.1


Date: December 9, 2014 at 11:00 am ET, 10:00 am CT, 9:00 am MT, 8:00 am PT, 8:30 pm, India Time (Mumbai, GMT+05:30)


This one-hour advisor webcast is recommended for technical users, functional users, and system administrators who use and handle Oracle products to solve problems through preventative maintenance.

REGISTER.jpg
Registration: Get Proactive with Doc ID 432.1

View the Advisor Webcasts: Current Schedule and Archived Recordings here.

Tuesday Sep 03, 2013

Get Proactive with Oracle E-Business Suite

Get Proactive!

Solve problems without having to log a Service Request! Check out the tools that will help you streamline and simplify your daily operations. These tools will reduce risks and maximize up-time and lower your organization's costs through preventative maintenance!  Go to our EBS Proactive landing page to access all the tools in the EBS proactive portfolio.

Friday Jul 05, 2013

AR: STConferencing (STRTC) Retiring

The tool we currently use to conduct web conferences with our customers, STConference, also known as STRTC is being phased out. This will be replaced with our latest tool, Oracle Beehive Conferencing.

You may have already used Beehive, if your support engineer has initiated a session through this. If not, be aware that there is a small installation routine to go through, so don't wait to do this until you have an urgent issue and need an immediate conference.

Be Prepared and review DocID 1532515.1 for a full listing of system requirements.

Note: We do not yet have specific dates for the de-commissioning of STRTC, but it will happen in the near future. We will advise the dates via our communication channels - sign up to 'follow' us on Twitter, 'like' us on Facebook and keep in touch with our EBS Blog.

Thursday Mar 21, 2013

NEWLY RELEASED!! EBS Financials Recommended Patch Collections (RPCs), March 2013

Oracle has released the following March 2013 Recommended Patch Collections (RPCs):

Oracle Receivables
1619866:R12.AR.B, R12.1 Receivables Recommended Patch Collection (RPC), Mar 2013.  
Additional information can be found in Doc ID 15341781.1.

Advanced Collections
16201879:R12.IEX.B, R12.1: Advanced Collections (IEX) Recommended Patch Collection (RPC), March 2013

Oracle iReceivables
16009572:R12.OIR.B, R12.1: Oracle iReceivables (OIR) Recommended Patch Collection (RPC), March 2013

Oracle Loans
16203360:R12.LNS.B, R12.1: Loans(LNS) Recommended Patch Collection(RPC), March 2013

E-Business Tax
16009960:R12.ZX.B, R12.1: E-Business Tax Recommended Patch Collection (ZX), March 2013.  
Additional information can be found in Doc ID 1481235.1.

Subledger Accounting
16060007:R12.XLA.B, R12.1: Subledger Accounting (SLA) Recommended Patch Collection - March 2013.  
Additional information can be found in Doc ID 1481222.1.

General Ledger
16206716:R12.RG.B, R12.1: General Ledger Recommended Patch Collection (FSG), Mar 2013
16200528:R12.GL.B, R12.1: General Ledger Recommended Patch Collection, March 2013

Accounts Payable
16213642:R12.AP.B, R12.1: Payables Recommended Patch Collection  (CORE AP), March 2013
16213657:R12.AP.B, R12.1: Payables Recommended Patch Collection (RPC) for ISP/Suppliers, March 2013
16213660:R12.AP.B, R12.1: Payables Recommended Patch Collection (RPC) for Workflow and PCard, March 2013
Additional information for each of the Payables RPCs can be found in Doc ID 1397581.1.

Oracle Payments
16052604:R12.IBY.B, R12.1: Payments Recommended Patch Collection (IBY) , March 2013
Additional information can be found in Doc ID 1481221.1.

Cash Management
16242196:R12.CE.B, R12.1: Cash Management Recommended Patch Collection (RPC), Mar 2013
Additional information can be found in Doc ID 1367845.1.

Internet Expenses
16234880:R12.OIE.B, Oracle Internet Expenses - Recommended Patch Collection (March 2013) for 12.1.3
Additional information can be found in Doc ID 1534509.1.

Fixed Assets
Patch 16245677:R12.FA.B, Fixed Assets Recommended Patch Collection (RPC), March 2013
Additional information can be found in Doc ID 1542088.1.


Financials for India
Patch 16542005:R12.JAI.B, MAR 2013 12.1.3 P2P Recommended Patch Collection (RPC)
Patch 16082317:R12.JAI.B, MAR 2013 12.1.3 O2C Recommended Patch Collection (RPC)
Patch 16082335:R12.JAI.B, MAR 2013 12.1.3 Regimes Recommended Patch Collection (RPC)
Additional information can be found in Doc ID 1487816.1.


For a complete listing of available RPCs for Oracle EBS Financials, please see Doc ID 954704.1, EBS: R12.1 Oracle Financials Recommended Patch Collection (RPC).

Monday Jan 28, 2013

Last Chance! Only 3 Days Left to Win a Customized Proactive Webcast With Oracle E-Business Suite Support

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Wednesday Jan 23, 2013

Only 1 week left to win a customized proactive webcast session with the Oracle E-Business Suite Support Team!

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Wednesday Jan 16, 2013

Act Now! Only 2 weeks left to win a customized webcast session with the Oracle E-Business Suite Support Team

We wish all of our Oracle E-Business Suite customers a Happy New Year that brings collaboration, success and joy throughout 2013.

As you take the time to reflect on 2012, and close out your To Do list for the year, consider if you have taken full advantage of Oracle Support’s Get Proactive resources and decide how you can leverage these proactive capabilities to be more effective, efficient and successful next year.

Your E-Business Suite Support team would like to offer you a holiday gift that provides your organization a great start for the New Year.  Twenty-five lucky customers will receive an individualized, one-on-one webcast highlighting the proactive portfolio of tools, resources and tips that can improve your operational success with E-Business Suite Support.

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Wednesday Jan 02, 2013

A Gift from the Oracle E-Business Suite Support Team to You

We wish all of our Oracle E-Business Suite customers a Happy New Year that brings collaboration, success and joy throughout 2013.

As you take the time to reflect on 2012, and close out your To Do list for the year, consider if you have taken full advantage of Oracle Support’s Get Proactive resources and decide how you can leverage these proactive capabilities to be more effective, efficient and successful next year.

Your E-Business Suite Support team would like to offer you a holiday gift that provides your organization a great start for the New Year.  Twenty-five lucky customers will receive an individualized, one-on-one webcast highlighting the proactive portfolio of tools, resources and tips that can improve your operational success with E-Business Suite Support.

Each week in January, five lucky customers will win one of twenty-five customized webcast sessions with the Oracle E-Business Support Team.  If you are interested, please send us an email.  Hurry, this great opportunity ends January 31, 2013!  All winners will be notified via email January 31, 2013.

To ensure that you always have the most current information, connect with us via the following social media channels:

Stay connected and receive the latest E-Business Suite Support message on the channel that is most convenient for you.  Have a wonderful holiday season; we look forward to working with you in the New Year. 

Enter now!

Monday Nov 05, 2012

Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution.

Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created.

You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past. 

Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers. 

Here is an example of a Search Helper from the Receivables Transactions area:

Receivables Transactions Search Helper

After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented:

Receivables Transactions Search Helper - Symptoms

And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables.

Receivables Transactions Search Helper - Solution

The EBS applications that currently have published Search Helpers are:
Advanced Pricing
Applications Technology
Configurator
General Ledger
Human Capital Management
Inventory Management
Order Management
Payables
Process Manufacturing
Purchasing
Receivables
Shipping
Value Chain Planning

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Welcome to the EBS Support Blog where Oracle insiders share news and information about EBS products including new releases, tips and tricks, troubleshooting guides, upcoming webcasts and links to EBS Communities.

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