Are you using the list of VALUABLE Service Request Data Collection (SRDC) Catalog documents? Doc ID 1987484.2
SRDC documents list
the information and output needed by support to start analyzing an
issue. Review the steps in the data collection plan, and upload the
requested information when logging a Service Request to help support
review your issue.
this catalog and refer to it often. Whenever a new or updated SRDC is
published, the links will automatically be added or updated!