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Appearing Soon - New Interactive Troubleshooting Flows for Receivables Transaction Workbench and Receipt Workbench

Guest Author

As part of our continuous effort to improve customer
experience, Oracle Support has developed new functionality which will
be appearing SOON in the Service Request logging process via MyOracleSupport. 

We understand it’s not always possible to do an exhaustive
search of the knowledge base when you encounter a problem. Additionally you may
be logging Service Requests on behalf of someone else in your organization and
may not be completely familiar with the problem being experienced.  

Our new Receivables Interactive Flows will be invoked when
logging Service Requests for Transactions and Receipts Workbench.  Our goal is to
guide you through targeted Questions/Answers which are appropriate to the problem types you select when logging an SR.  

 You will then be quickly taken to one suggested document (maximum two) containing the solution, based on your selection of problem symptoms.

Keep checking in on our social media channels where we will
announce WHEN the flows are available and let us know what you think when you
have used them.  Your feedback is very important to us.

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