Living with Comcast Digital Phone Service
By draks on Oct 04, 2006
So Comcast made me an offer I couldn't refuse and I switched back to digital voice. What was the offer? One Bill. I pay for a couple of comcast cable TV accounts, internet and phone and they all come on separate bills making it difficult to figure out which one I paid (since they all look exactly alike and seem to arrive every week). Comcast is offering cable tv/ Internet / phone for $99 a month for the first year and it is billed on ONE bill. So I took the plunge and switched from SBC back to Comcast phone.
A little history. I was one of the first to switch to Comcast phone service years ago because it was going to be cheaper and they had customer service on the weekend. 5 years ago, Pac Bell / SBC or whatever they were called, stopped offering customer service on the weekend and since it was either Friday nights or the weekend that I called them bout a billing problem and no one would answer, I decided to switch.
About a month ago 2 nice gentleman showed up at my door w/ a new modem and spent about an hour and a half installing by new digital phone line. The new modem replaces my Motorola cable modem with one that has 2 jacks for phones and one ethernet connector for my computer. It also contains an integrated backup battery which I now know can keep the modem powered for several hours (just remember to plug the modem into a plug NOT controlled by a wall switch like it did, oops!).
I now have my internet and 2 phone lines running off the cable modem and its worked well for about a month and a half. Telephone sound quality is fine (this is not VOIP so it has the reassuring background hiss of a regular phone) and my internet runs at a measured 6 MPS download speed. I had one power glitch the other day and my internet stopped working, but resetting the modem fixed that issue and it was as simple as pressing the reset button. You can no longer just disconnect the power cord due to the internal back up battery. Overall, I am very happy with the service.