By draks on Aug 27, 2008
After my Aloha airline flights were canceled due to bankruptcy (see my previous post) I rescheduled on American Air and GO! for inter Island flights. A little background, GO! is the low cost carrier (a subsidiary of MESA Air) that put Aloha out of business for inter Island flights in HI. There were some illegal price cutting going on as well, but that was settled in a lawsuit.
We landed in HNL and went to find the GO! gates. GO! is listed on the monitors (alternating with Mesa which is a nice touch) and the gates are in the commuter terminal which are in the 70s at the end of the airport. So we followed the signs to the gates, walked along the outdoor concourse, walked thru some doors to a nice, new air conditioned concourse, the down some stairs to an open, hot, stagmant dugeon. This was the secure holding area for GO! airlines. There were the 4 of us, 2 very bored security types and an ummanned GO! computer desk flashing a M$FT screen saver. There were no gate numbers, no information, just a bunch of seats - so we sat. After 30 minutes we asked the guards about GO! and they gestered that this was the place. So we waited some more until finally a GO! employee showed up (20 minutes before our flight) and led us out the doors onto the runway, down the terminal to the GO! terminal. This was where the action was- it had a bar, AC, hip young (fearfully inexperienced ticket folks who appeared to be no older than 15) and lots of customers. As it turns out, the dungeon is the "secure" area and to get to the real GO! area, we would have to leave and then go thru security again to get to the bar area. Of course no one told us this and there were no signs - very odd!
Our plane arrived, along with 2 others, and we all went out on the runway and headed to our plane. No real organization here, its more like a bus terminal with banners on the stairs that indicate the planes's destination. We boarded the right plane, strapped in and listened to flight instructions from our 15 year old flight dude (attendant is too generous a description). In keeping with its low cost status, everything on the plane costs $$, even water ($1.50 for a 500 mL bottle). The flight was fast, efficient and casual. Upon landing I was handed a map from our "attendant" and here's the conversation:
Me: Yes, thanks
Next time I am going to fly Hawaiian airlines and bypass GO! as a feel GO! is just a bit too casual and inexperienced for my tastes.