Thumbs up to Jim's Deli

    I recently presented to a customer in Portsmouth, RI, and since this was an early afternoon presentation that was a bit of a drive away, my co-workers and I hustled down to make sure we avoided traffic delays. We then had a few minutes to grab a quick bite of lunch and get to the customer. As we continued down the road past the customer site, we kept our eyes open for something quick and reasonably healthy. I remembered having gone to a deli nearby, and we pulled in, having found nothing else by then.

    We ended up in Jim's Deli, which was the same place I had gone before, but new management. I don't often pay much attention to places like this, but this one is different. They had signs on the wall for each of their menu items, with easy to read fonts for us aging boomers, and a wide selection of items. They were very friendly and helpful, prices were good, and they even had a mission statement. For a small deli, they were tops in customer service, which impressed me enough to write this post. If you are ever in the Newport/Middletown/Portsmouth RI area looking for a quick bite, I highly recommend Jim's Deli (957 W Main Rd, Middletown, RI 02842). I had the 'Big Cheese'. \^_\^
Comments:

jim' deli is by far the worst on the island...:(
we ordered a super italiano,wich had nothing but capicola,and prosciutto a little red relish pretty sorry for a so called super italiano.
we also ordered a thanksgiving day special,it had turkey,roastbeef,and bacon...go figure... i guess thats how they make deli sandwich's in his country.
HE ALSO NEEDS TO LEARN SOME CUSTOMER SERVICE SKILLS...

Posted by jack mahar on November 18, 2008 at 10:49 AM EST #

I usually don't write reviews no matter what my experience is at any place, although I do tell my friends and any one that's interested whether I liked the service. My experience today at Jim's Deli was one that I feel must be shared with as many people as possible. I had to place an order over the phone and we had an old paper menu lying around as it had been a while since we had ordered from there. So, like most people nowadays I went online (http://www.jimsdelipizza.com/) to check their menu for the latest pricing. I placed the order over the phone and got a price that seemed a bit high. When the food was delivered I checked the receipt and confirmed that the total was higher than the prices as posted on their website. The delivery guy told me he wasn’t aware of the website pricing and handed me a paper menu that he got from his car and sure enough, the higher prices were listed on the paper menu. Since many businesses use their websites to communicate with their customers and the public in general I figured it was worth asking for the website pricing to be honored. When I called up Jim’s Deli to ask whether they would honor the pricing on their website the person that answered the phone told me those were the new prices, but that I should speak to the owner. The owner apparently came to the phone prepared to argue because I have never been treated the way he treated me on the phone. He proceeded to inform me that he had sent out new menus and those were the new prices and that no one else was complaining. I tried explaining that I placed my order based on the prices I found on his website and that it wasn't my fault that his website hadn’t been updated with the correct pricing. After hearing that, he became much louder and more verbally offensive. At this point I had had enough of his rudeness and absolutely horrible customer service, and told him that I’ve been ordering food from his place for a long time, but this was the last time; he told me that was fine and hung up the phone. Like I said before, I usually don’t write reviews no matter what my experience is, but this is the exception to the rule. If you’ve had a bad experience with the food or the service at Jim’s Deli, please join me in letting others know. With the economy the way it is the owner of Jim’s Deli should learn to take better care of his customers or risk losing them. I know they just lost my business!

Posted by Carmen on January 14, 2010 at 01:20 PM EST #

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A place where Perley Mears sounds off on topics relevant to his work at Oracle.

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