Technical info and insight on using Oracle Documaker for customer communication and document automation

Documaker Documentation and White Papers

Andy Little
Technical Director

I am asked at least once a month for the location of various Documaker documentation, manuals, guides, marketing materials, and white papers so I figured it was about time to consolidate some of this information into a single place that I can reference. I will update this post periodically when I have new information to add, so bookmark it if you're so inclined.

Production Documentation - these are base product materials:

  • Documaker Documentation Library for 12.6, 12.5, 12.4, 12.3, 12.2.1, 12.1, 12.0, 11.5, 11.4, 11.3, and 11.2
  • Oracle Insurance Documentation library (includes all Oracle Insurance products such as Documaker, Documanage, Documerge, OIPA, Docuflex, OHI, Data Exchange, and more)
  • The documentation library for each version generally includes all the base product READMEs, Release Notes, System Requirements, User Guides, Administrator Guides, Installation Guides, and other information for the specific flavors of Documaker (Enterprise/Standard) and other components (Mobile, Studio, Transall, Docupresentment, EWPS, DWS, iPPS, iDocumaker, WIPedit, Docucreate, and more) if available in that release. 
  • For newer versions of Documaker, there are also tutorials and samples, such as sample Resource Libraries for use with Documaker Standard, iPPS, and Mobile (the sample resource library for Enterprise Edition is incorporated in the installer for that product). Tutorials are included for Silanis e-Signature, Documaker Add-In for Microsoft Word, Documaker Mobile, and the Documaker contracts use case. Also included are some database scripts that can be used for cleaning up Documaker Enterprise databases.
  • For newer versions of Documaker there are also Help systems for various Documaker applications (Interactive: Correspondence, Dashboard, Administrator) as well as reference materials for DAL Scripting, INI files, internal file formats, and Rules, Troubleshooting guide, and a Documaker Utilities reference.
  • Lifetime Support Policy - Are you unsure of the support model for your particular version of Documaker? If you have paid for support, you are entitled to receive the level of support provided by Oracle Support that corresponds to your version of the software. Oracle reserves the right to change the support model for a particular version of software as it ages, so you need to be apprised of the support offered on particular versions of Documaker software. You  can find this information here, and you can reference the support policies here. Oracle's goal is to offer competitive TCO, so the support lifetime for older versions of Documaker (as well as legacy Docucorp/Image Sciences/Skywire Software components) is comparatively lengthy.

Additionally, these materials are available:

  • Documaker Enterprise/Standard comparison (Executive Briefing)
  • Documaker Enterprise Features (Executive Briefing)
  • Documaker Enterprise Data Sheet
  • Documaker Mobile Data Sheet (Documaker Mobile enables responsive HTML5 output from Documaker)
  • Documaker Enterprise Highlights Video
  • Digital Transformation White Paper
  • Building an Agile Communication Strategy White Paper
  • Publishing Trends in Insurance White Paper
  • The Digital Experience Your Customers Expect - Live Presentation on Documaker Enterprise/Mobile given by Oracle's Director of Strategy for document publishing at the July 2015 customer meeting.
  • Other materials are available here.

If there is information you'd like to see added here, let me know in the comments section.


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Comments ( 4 )
  • Kumar Tuesday, February 23, 2016

    Hello all,

    We are currently using oracle documaker 11.4/11.5 and planning to migrate to 12.4.

    Please tell me the process of the migration?

    Which is the most imporatant point for doing migration?

    And help to understand the risk being involved while doing migration?

  • Andy Tuesday, February 23, 2016

    This is a pretty large topic to address in a blog comment post. In general, this depends greatly on your Documaker configuration. If you're using custom rules (CUSW32) then ideally you would perform analysis of your custom code against the feature set of 12.x, and determine which if any you can move from custom code to base functionality. You should also set up multiple regression test cases to exercise the content in the resource library which is most-often used. Edge test cases can be addressed either by additional regression testing or by post-upgrade spot-checking. There are two important things to address: 1) ensuring you have an appropriate and adequate regression test suite, and 2) remain current on releases - the larger the jump between releases, the greater likelihood of regression test failure cases.

  • Bijay Tuesday, February 19, 2019
    Can some one please provide us the information regarding doacumaker 12.5 version expire date. When this version is getting outdated.
  • Andy Tuesday, February 19, 2019
    You can find the lifetime support policy documents referenced in the post above (I've added it based on your comment). Specifically for 12.5 (Enterprise and Standard), premier support ends Apr 2021, and extended support ends Apr 2024. There is no defined end date for sustaining support.
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