OpenSSO Configuration Problems? Ask Helen Reddy

Here are some troubleshooting techniques for some configuration problems that might be encountered when deploying OpenSSO.

  • When using Glassfish, you might see an error that reads something like:

    Port 3700 is being used

    If so, try this procedure.

    1. Run jps on the command line.
    2. Kill any processes that are displayed as PELaunch.
    3. Start the Glassfish domain using the asadmin command line tool.
  • When redeploying the OpenSSO WAR, you might see this message when running the configurator for the redeployed WAR.

    Service already exists : iPlanetAMAuthSafeWordService , 1.0

    If so, it is possible the previously deployed instance of OpenSSO did not shutdown correctly. This command:

    netstat -a | grep 389

    can be run on the command line to check whether the OpenDS port is still up. If it is, try this procedure:

    1. Shutdown your web container.
    2. Remove $HOME/AccessManager/\*
    3. Remove the base directory from the previously installed instance.
    4. Restart the web container.
    5. Run netstat to check if the OpenDS port is still up.
    6. Assuming no, execute the configurator.
    And now enjoy this classic tune written by Helen Reddy, Best Friend. Reddy wrote this song for, and sang it in, the classic disaster film, Airport '75. She sang it as a ballad in her classic performance of the singing nun; here she adds a little bossa nova/swing and knocks it out of the park. Classic. (Did I say that already?)

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