Shez Knows ITIL v3 and where we SHOULD be!
By dmular on Jun 12, 2008
Sort of a nod on "this day" June 12 to Shez, one of my favorite and sharing IT Service Management Minds. Shez, we might not talk as much as I like, but whenever we do happen to cross paths, you have nothing short of brilliance to share.
Talking in a best practices community on ITIL, many of us agree that while ITIL v3 is much improved from v2, that alone will not suffice, and in fact now the need for governance to define how we collaborate is more important than ever.
I was pleased to find Shez had a similar view on . The most important notion of the architecture for how to plan for change while managing the current run rate remains, new requirements and opportunities continue, and IT collaboration with business is more important than ever, but most positive results can be expected when we get down to the business of organizing our strategy around managing our base services plus any uplevels.
When we were working on learning how to deploy Configuration Management, Shez was one of the most generous agents of best practice and how to recognize it.
Try to do a Data Center Capacity Management without a good governance control around change and configuration management.
Try to optimize costs through continuous process emprovement in an environment where people do not know where they fit in the strategy and everyone they talk to, has heads down in fear they simply aren't getting the big picture, but pretending its because of someone else, so they don't lose their jobs.
It may take a while to get mainstream understanding but ITIL V3 does represent progress because it improves the notion of how IT works with the business a Shez describes it, as an
There is a whole lot more we can do when realizing our connection to an environment and business community much beyond that which we do day to day.. In fact, I think we should make it a practice of discipline that we try to keep learning to see things from others point of view, and from a continuous process improvement point of view, to really stay aware of how and what we deliver together.