Break New Ground

The Best Way to Get Help with Your Oracle Database Questions

Laura Ramsey
Manager, Oracle Database Developer Communities

One of the best things about the Oracle Developer Community is the easy access to expert help and ideas. To add to the expert content, Oracle is adding a new service for developers called Ask TOM Office Hours.  Chris Saxon, Oracle SQL Developer Advocate and SQL expert tells all about it:

Aaaaargh! Any more of this and I was ready to throw my computer out of the window. I was stuck. I was editing a video for The Magic of SQL, trying to create some blended split-screen effects. I was sure it was possible. I just didn’t know how. Searches turned up nothing. So I turned to forums for help.

But, instead of answers, all I was getting was requests for extra details. Three days in and I was still no closer to achieving the desired effect. So I gave up and called a colleague. After a couple of minutes chatting, they were able to point me to a solution.

Progress at last!

It’s a drawback that plagues technical forums. A simple request for help can turn into a prolonged back-and-forth exchange of information.

“Which version are you using?”

“What does your code look like?”

“Have you have you set the im_not_an_idiot parameter?”

They do want to help. But the problem is that it's tough to provide effective help without a full understanding of your issue. Respondents need to know what you’re trying to do, what you’ve tried and what you’re working with. So you settle in for a game of internet pong. Your question pings back and forth between you and your unknown “helper”. Until finally your query is answered. Or one of you gives up. All the while sucking up your valuable time.

Frustrating, isn’t it?

Wouldn’t it be great if, in addition to support and Q&A forums, you could have an actual, live conversation, working out all the details of your malady?

Where you could quickly get to the root of the issue or learn how to properly apply a new feature to your program?

Now you can!

Introducing Ask TOM Office Hours

These are scheduled, live Q&A sessions. Hosted by Oracle Database Product Managers, evangelists and even developers. The Oracle product experts. Ready to help you get the best out of Oracle technology.

And the best part: Ask TOM Office Hours sessions are 100% free!

Office Hours continues the pioneering tradition of Ask TOM. Launched in 2000 by Tom Kyte, the site now has a dedicated team who answer hundreds of questions each month. Together they’ve helped millions of developers understand and use Oracle Database.

Office Hours takes this service to the next level, giving you live, direct access to a horde of experts within Oracle. All dedicated to helping you get the most out of your Oracle investment. To take advantage of this new program, visit the Office Hours home page and find an expert who can help . Sign up for the session and, at the appointed hour, join the webinar. There you can put your questions to the host or listen to the Q&A of others, picking up tips and learning about new features.

Each session will have a specific focus, based on the presenter’s expertise. But you are welcome to ask other questions as well.

Stuck on a thorny SQL problem? Grill Chris Saxon or Connor McDonald of the Ask TOM team. 

Want to make the most of Oracle Database's amazing In-Memory feature? Andy Rivenes and Maria Colgan will take you through the key steps.

Started a new job and need to get up-to-speed on Multitenant? Patrick Wheeler will help you get going.

Struggling to get bulk collect working? Ask renowned PL/SQL expert, Steven Feuerstein.

Our experts live all over the globe. So even if you inhabit "Middleofnowhereland", you’re sure to find a timeslot that suits you.

You need to make the most of Oracle Database and its related technologies. It's our job to make it easy for you.

Ask TOM Office Hours: Dedicated to Customer Success

View the sessions and sign up now!


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