Gabriel Bechara's latest article on OTN describes using Business Process Management (BPM) and SOA to improve business agility, enhancing an enterprise's competitiveness in today's challenging globalized economy.
" In a nutshell, the modern IT application landscape is fragmented. This leaves critical data domains such as customer, product, site, and supplier created and managed differently within each of the many applications. Initiatives to increase the quality of the data within each application do nothing for cross application consistency. These data inconsistencies break enterprise business processes and are propagated into the data warehouse and analytical systems. " -- David Butler