"Clearly there is some loss of control associated with cloud services and with outsourcing in general. You have to be willing to let somebody else be the custodian of your data. In some cases, companies are putting their intellectual property out there in the cloud. In response, service-level agreements [SLAs] and user license agreements have become much more systematized and granular. They permit CIOs to buy into multiple levels of service and support with agreed-upon quality, availability, or scale. " - Al Hilwa, program director of application development software at IDC, in an article in Oracle Magazine.