Chatbots represent an enormous opportunity for developers. But while aspects of chatbot development will be quite familiar, there are key differences that will require a shift in thinking, according to Joe Huang, product manager for Oracle's Mobile and Bot platforms.
"Traditionally, when we talk about application development, you're thinking about how to design the user interface, how to make the application easier to use," Joe says. "With chatbots, it's both different and also the same. It's the same in that you want to give the best conversational experiences for the end-user to be able to very quickly complete their operation, to find what they need to do through a chat interface. But it's also very different in that thinking about building a good experience changes from building a beautiful user interface to designing a conversation."
Want more of Joe's insight into chatbot development? Watch this interview recorded at Oracle Code Washington DC. And for a deeper dive, you can watch the video recordings of Joe's Oracle Code sessions: