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Arrgs. My Bot Doesn't Understand Me! Why Intent Resolutions Sometimes Appear to Be Misbehaving

Frank Nimphius
Master Principal Product Manager

Article by Grant Ronald, June 2018

One of the most common questions that gets asked when someone starts building a real bot is “Why am I getting strange intent resolutions”. For example, someone tests the bot with random key presses like “slkejfhlskjefhksljefh” and finds an 80% resolution for “CheckMyBalance”. The first reaction is to blame the intent resolution within the product. However, the reality is that you’ve not trained it to know any better. This short article gives a high level conceptual explanation of how model do and don’t work.

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