Monday Oct 08, 2007

User Research at Innovation@Sun

Nalini Kotamraju is a user researcher in xDesign, and a PhD in Sociology. She has a penchant for research methods and telling it exactly like it is.

Jen McGinn and I recently had the honor of giving a talk about user research at Innovation@Sun, a gathering of Sun's top engineering talent. This illustrious group count among their ranks people who are pioneers in Java (of course), but also in computer graphics, routing security, cryptography, and large-scale distributed computing. Many great technical brains, many patents in pockets. An intimidating group, by most measures.

Jen was presenting (I was back-up) about user research that we had done last year for an organization in Sun. The research findings themselves are terrific and already being applied within Sun. What we wanted to share with this audience was the innovative way in which we conducted the research, and to remind the audience of the importance of understanding the people who are ultimately often the end-users of technical innovations.

One might imagine that such an audience, gathered to exchange information about advances and challenges in the realm of engineering might be -- at best, apathetic -- to a presentation about users and user research. Or at least I had imagined such a response from the audience. Instead, I found that many of the people who stopped by during the poster session or who asked a question after the talk were not only receptive, but were even enthusiastic about user research. In the formal settings, as well as over meals and in hallways, these engineers asked questions about how we think about understanding users and, more often than not, wanted to know how they could utilize user research in their own work for Sun.

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