Monday Jul 30, 2007

Blogging by Design

Nalini Kotamraju is a user researcher in xDesign, and a PhD in Sociology. She has a penchant for research methods and telling it exactly like it is.

Recently, I had a conversation with Anant Kartik Mithal, who is Director of xDesign (Software Experience Group) at Sun Microsystems, Inc. xDesign provides a wide range of design services for Sun's software products including visual and motion-graphic design, interaction design, usability reviews, user research, web development and assistance with accessibility compliance.

Nalini: Why launch Design@Sun, a blog by and about Sun's Software User Experience Group (xDesign)?

Kartik: xDesign does an incredible amount of absolutely fascinating design work. As I spend time talking to all kinds of people across Sun — designers, engineers, managers — I listen to the problems they're trying to solve, and the problems are simply fascinating. I think a lot of people inside and outside of Sun would be interested in them. It’s interesting to understand what problems people are solving and how everyone solves them differently. And it’s fascinating to see how people think through the solution process. Look at the design for Solaris’ start-up, for example. I would have done it differently. It’s wonderful to see an absolutely fantastic design that’s different than what I might have done. And the same goes for the work in the Tools space, in the Web Admin space.

Nalini: What kind of problems and solutions will Design@Sun cover?

Kartik: The designers in xDesign, for example, are looking at how we can turn Solaris into a modern operating system and what that means. How can we get the Solaris start-up experience to be fun? Something like start-up poses an interesting design issue. It’s something a user has to go through; it's not something the user necessarily wants to go through. This kind of design problem that’s a little different than those users encounter when executing tasks. If I’m using JavaFX to create an animation, I’m actually getting work done. But if I'm doing start-up and install, these are wasted steps. So how can you make them interesting for users? How can you give the user something back while they're happening? If you take our individual software products, they’re all very different. What we’re trying to do is be as similar as possible across our products. So if you learn to use one of them, you can learn to use all of them. That’s something we achieved in the productivity apps a long time ago, and we’re doing it in the admin apps now.

Nalini: What will people get from Design@Sun?

Kartik: We hope to share with our readers a bunch of interesting problems that Sun is trying to solve. A lot of our stuff is open source so people can follow along as it shows up and comment if interested. Sun is all about making our customers more successful and more productive. And design is all about supporting that.

Also, one of the things that some people have lost sight of is that Sun invests a great deal in its user experience. Whether it’s the hardware or the software. It’s very important to us. It’s very important to us that administrators are able to assemble and disassemble systems as easily as possible. That system administrators are productive with Solaris. That developers are productive with NetBeans. That everyone is productive with StarOffice. We want everyone to be productive.

We were at CHI this year, as we are most years. I was a little shocked when a few people came up to me and said that they didn’t know that Sun had HCI (human-computer interaction) professionals. Very prominent people in the field of HCI work at Sun. Sun has been very active in this field, and maybe this blog can provide people with a better idea of what Sun is doing in design and user experience.

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