Twittering a Usability Test
By Maya on Oct 17, 2008
We noticed that when the Labs were running user tests, we would see a flurry of email about status and schedule. Stuff that was highly relevant at the moment and then not at all. Material that seemed like it should be on ones twitter-feed not ones inbox. So for the last two user tests , we tried something new. We created a twitter account for the user test , got a badge for it. We placed the badge on the website we create for the client-product group. Now we could tweet about schedule changes , status, and even how a session was going. In the beginning, the badge was a marginal element on the client page, but in a matter of hours, we moved it to be the main content area. Anyone with the twitter account information could put in the updates. They could do so from a variety of platforms. and 140 characters was just perfect for our short, transient messages. A good use of web 2.0 in the company. Now if we could twitter within the intranet... we could even share comments and notes this way !
Here are a couple of screen shots , to give you some idea of how this worked visually.