Introducing Oracle Support Engineer Initiated Chat for Existing Service Requests

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My Oracle Support now offers a chat feature that enables Oracle Support engineers to contact you instantly online to discuss an open Service Request (SR). Oracle Support engineers may use this feature on an open SR to provide a status update, ask clarifying questions, share detailed commands and troubleshooting information, or confirm your issue is resolved. This feature is available to all My Oracle Support Customer Portal users and is another step towards leveraging preferred social technologies in our Support solutions.

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