Tuesday Jul 10, 2007

Unhelpful Sun help desk

Every once in a while I astonish myself with my own naivete. Last night I logged a Sun service desk ticket asking for help with my Pine configuration to access the Sun North American email server. Early this morning when I checked email (using Thunderbird), I was happy to see that there was a "Servicedesk request completed" message. Great! What fast service! Some helpful Sun support person, toiling through the night on the other side of the planet, had found a solution to my configuration issue!

Alas, it was not to be.  This was the message:
 

The following action has been taken on your ticket number [deleted]
Please read the comments and respond if necessary.
Action : Close
Taken By : [deleted]
Date/Time : Jul 10 2007 8:42AM

Service Providers' Comments :

Hi David,

Please be advised that this Product Pine is not supported via ServiceDesk, so
no further action can be taken by the Global Resolution Center.

This ServiceDesk ticket will therefore be closed.

Thanks

Oh, well. I know it's ridiculous to expect the Global Resolution Center to support every weird email client out there, even a legendary open source tool like Pine, but I couldn't resist razzing my Sun colleagues a bit. Heh-heh.
 

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davidleetodd

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