Friday Aug 03, 2007

Score one half point for Mozilla Thunderbird

When Sun took over SeeBeyond, they eventually switched us all from Microsoft Outlook to Mozilla Thunderbird for our email client. I found T-bird to be pretty good, but it always bugged me that the blazing white background color on messages was hurting my eyes. When using Outlook, I had been able to pick up the nice neutral gray that I had set for the general background color on my PC. I was thinking about writing a nasty blog entry about how T-bird was slowly blinding me, but then I discovered this morning that there is a facility on the T-bird Tools/Options menu for setting the background color for messages. Excellent! Now if I can just figure out how to set the background color for the message list folders, I will be fine. So I can't give T-bird a full point yet, but this is a great improvement! And a good lesson to not be too hasty to criticize open source stuff as not being user-friendly.

Tuesday Jul 10, 2007

Unhelpful Sun help desk

Every once in a while I astonish myself with my own naivete. Last night I logged a Sun service desk ticket asking for help with my Pine configuration to access the Sun North American email server. Early this morning when I checked email (using Thunderbird), I was happy to see that there was a "Servicedesk request completed" message. Great! What fast service! Some helpful Sun support person, toiling through the night on the other side of the planet, had found a solution to my configuration issue!

Alas, it was not to be.  This was the message:
 

The following action has been taken on your ticket number [deleted]
Please read the comments and respond if necessary.
Action : Close
Taken By : [deleted]
Date/Time : Jul 10 2007 8:42AM

Service Providers' Comments :

Hi David,

Please be advised that this Product Pine is not supported via ServiceDesk, so
no further action can be taken by the Global Resolution Center.

This ServiceDesk ticket will therefore be closed.

Thanks

Oh, well. I know it's ridiculous to expect the Global Resolution Center to support every weird email client out there, even a legendary open source tool like Pine, but I couldn't resist razzing my Sun colleagues a bit. Heh-heh.
 

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