Tap, Tap, Tap ... Is this thing on?
By user9157252 on Aug 25, 2008
I hate to use public humiliation as a means to get action, but sometimes, it's the only way. I've been trying for a week to get some response -- any response -- out of Facebook support. I know, you may think that is an oxymoron right there, and given my current experience, I'm inclined to agree with you.
How hard is it for a support organization to actually respond to issues submitted in a finite amount of time? How hard can it really be? Seriously.
Here's the issue. I own a group on Facebook for the Wake County Special Education PTA (Wake SEPTA). I'm their de facto webmaster. So I decided to promote them on Facebook. Why not, right? Well, I managed to somehow click the wrong button and change my location. Duh. Silly mistake. But it, apparently has dire consequences. I lost Administrative rights to my Raleigh/Durham based group, WakeSEPTA. This wouldn't be a problem if there were other Admins that could re-authorize me. But there aren't, so the group is 'orphaned' such that no one can join, and I can't get back in to administer it.
So last week I began asking Facebook Support for help. So far, nothing. Not a peep. Not a response. No help. Nothing. Is the help alias hooked straight to /dev/null? Sure seems like it.
One would think that Facebook would be interested in actually supporting users. But apparently once you're hooked, they don't much care. I'd love to get this issue resolved. I would have loved to have gotten this issue resolved a week ago. Seems like an easy thing to fix. But it does take some response from Support before it can get fixed.
[ Wethern's Law:
Assumption is the mother of all screw-ups. ]