Friday Jun 28, 2013

Upgrading Oracle Siebel CRM Application Without Downtime

Oracle’s Siebel Customer Relationship Management (CRM) software helps organizations differentiate their businesses to achieve top- and bottom-line growth. Siebel CRM delivers comprehensive solutions that are tailored to more than 20 different industries. As Siebel CRM implementations have evolved into mission critical, operational business processes that must operate 24/7, companies are finding it increasingly difficult to afford the downtime typically required to perform an in-place upgrade. Without these upgrades, businesses loose out on critical new features and functionality.


With Oracle GoldenGate, customers don’t have to choose between upgrades and outages. Oracle GoldenGate allows Siebel CRM customers to perform upgrades with zero downtime. Now Siebel customers can always take advantages of the latest innovations in customer relationship management without having to worry about potential lost revenue due to downtime.


Oracle GoldenGate provides three different deployment models for Siebel CRM zero downtime upgrades that are designed to meet differing customer requirements. These range from a basic unidirectional model, which is designed to work out-of-the-box, to the most sophisticated active-active model for phased migrations.


If you have mission-critical Siebel CRM implementations I recommend that you watch the screencast below to learn how you can begin taking advantage of all the latest Siebel enhancements without having any downtime.

This screencast is also available on Oracle Media Network and Oracle's YouTube channel. For even more details I recommend reading the whitepaper Upgrading Siebel CRM with Zero Downtime .

Thursday Jun 13, 2013

Near Zero Downtime Upgrades for Oracle Communications Billing and Revenue Management

Billing application is one of the key systems for a communications company. It is critical for not only revenue generation but also for customer experience.  Oracle Communications Billing and Revenue Management (BRM) solutions offers a flexible and reliable solution that helps service providers maximize customer value and profitability, and enhance business agility. Oracle BRM supports new business models including cloud, machine to machine (M2M), and mobile virtual network operators (MVNO).  Many of the world's leading, and innovative service providers—including France Telecom, Vodafone, Swisscom, Savvis, Sirius XM Satellite Radio and Nintendo, rely on the BRM application for their critical billing operations.

When it comes to upgrading a major system, such as BRM, things may get a bit tricky. Until recently there were only two approaches to upgrading BRM systems: In-place upgrades and the parallel system run. The in-place upgrade approach means the current BRM system would be shut down and brought back up after it is upgraded to the latest release of BRM. In addition to downtime, it puts heavy risk on the business. The parallel system run approach is an attempt in having two BRM systems running live in parallel. Unfortunately, this approach could only keep a portion of the data in-sync between the two systems as not all data feeds could be applied to both databases. Both of these approaches to upgrade resulted in downtime, which is not desirable for a system that drives revenue and impacts customer experience directly. 

Oracle GoldenGate offers a third approach to upgrade BRM systems and fortunately this new solution delivers near zero downtime and minimized risk.  Using GoldenGate's real-time data replication capability IT teams can create a full copy of the new BRM system on the latest software release without impacting the current BRM system. End users can use the old version, while a parallel system can be upgraded to the newest version of the release, kept in synch in real time with the active database, and tested thoroughly without time pressure before end users switch over to the upgraded BRM instance. GoldenGate's failback option also mitigates the risk to the business during the upgrade process. Oracle GoldenGate’s unique software platform does not require any changes to the source BRM system and uses minimal system resources. The solution supports BRM clients running BRM 7.2 or higher.

This is a very powerful solution for BRM users and we decided to explain the solution in depth via a screencast to help BRM users understand the new method better. If you have a mission-critical BRM system I highly recommend watching the screencast below to learn the detailed implementation steps.

You can watch the screencast also on Oracle Media Network, or Oracle's YouTube account. We have a white paper Near Zero Downtime Upgrade for Oracle Communications Billing and Revenue Management (BRM) Application that you can download for more information as well.

Tuesday Dec 06, 2011

A Customer Case Study: Zero Downtime Migration to Oracle Exadata Using Oracle GoldenGate

IT service continuity is a strategic goal for IT organizations, especially when it comes to mission-critical systems. A common interruption to IT services is planned outages such as system migrations, upgrades, consolidation etc. Because they can be planned, IT teams typically schedule them to "off business" hours to minimize impact on end users. 

What happens when you don't have long enough "off business hours" and need to upgrade your system to support the business? This issue comes up quite often with customers that have have critical systems with close to 24/7 up-time requirement and they decide to move to a new system such as Oracle Exadata. Exadata is a great fit for mission-critical systems with its extreme performance and reliability. When moving to this new, modern platform majority of companies have to plan carefully for the migration process with a focus on avoiding business interruption and minimizing the risks involved with the migration effort.

IQNavigator, the leading services procurement solution provider, is one of these many customers that needed a robust solution to eliminate downtime and minimize risks when moving to Exadata. The company chose Oracle GoldenGate to migrate to Oracle Exadata without downtime and with minimal risk. I am very happy to announce that next week we will be able to hear their story directly from IQNavigator's CEO of Emerging Markets and CTO, John F. Martin

  On December 15th 10am PT we will host a live webcast Zero Downtime Migration to Oracle Exadata Using Oracle GoldenGate: A Customer Case Study to share IQNavigator's implementation of GoldenGate for migrating to Exadata. Oracle's VP of Product Management/Development for Data Integration, Alok Pareek, will present about Oracle's real-time data integration offering for Oracle Exadata, as well.

    If you have plans to move to Oracle Exadata or have any other upgrade/migration project for your critical systems, I strongly recommend joining this webcast to learn how you can use GoldenGate for:

  • Real-time data replication between heterogeneous systems to eliminate downtime
  • Active-Active database synchronization for phased migration to minimize risk
  • Real-time data feeds into Oracle Exadata for reporting with timely information
  • Reliable real-time data synchronization for the standby system

To join this free & live webcast on December 15th you can register here.


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Learn the latest trends, use cases, product updates, and customer success examples for Oracle's data integration products-- including Oracle Data Integrator, Oracle GoldenGate and Oracle Enterprise Data Quality

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