Friday Sep 20, 2013

Must-Attend Oracle GoldenGate sessions at OpenWorld

 We are very excited for a great event next week. In my last couple of blogs I gave overviews of what is lined up in the Data Integration track. Today I’d like to highlight some of the other key Oracle GoldenGate sessions in case you missed them in our Focus On Data Integration document.

 Obviously the Oracle GoldenGate: New Features and Product Strategy (CON8867) session on Monday at 12:15PM in Moscone West – 2024 is a must-attend session for the GoldenGate community. You will hear the latest features and the roadmap.

If you are currently evaluating high availability solutions then the session “Continuous Availability with Oracle GoldenGate: Best Practices from Comcast” will help you greatly. You’ll get to hear best practices from Comcast on how they implemented four-way and three-way multimaster (active-active) replication architectures using Oracle GoldenGate. You can see how they were able to perform zero downtime system maintenance activities such as patching and upgrades of the operating systems and relational databases supporting critical business operations.

Continuous Availability with Oracle GoldenGate: Best Practices from Comcast (CON8951)

Monday at 12:15PM PT Moscone South – 300

 On Tuesday the session “A Panel of Masterminds: Perspectives from Oracle GoldenGate Customers” will feature a customer panel made up of enterprise architects and other data integration professionals to discuss how they revolutionized their business using Oracle GoldenGate. This interactive session will provide examples of how Oracle GoldenGate supports critical Oracle Applications such as Oracle E-Business Suite and JD Edwards.

A Panel of Masterminds: Perspectives from Oracle GoldenGate Customers (CON8898)

Tuesday at 3:45PM-4:45PM PT Moscone West – 2024

Data integration is not simply replication and in many instances it requires real-time ETL capability. Oracle GoldenGate and Oracle Data Integrator work together for improved data integration agility. In the Hands-On-Lab “Combining Oracle Data Integrator and Oracle GoldenGate”, specifically designed for developers, DBAs, and architects, you will hear best practices for using Oracle GoldenGate and Oracle Data Integrator together to perform real-time ETL. Attendees will experience and hands-on walkthrough on how to configure Oracle GoldenGate from Oracle Data Integrator Studio

 Hand-on-Lab: Combining Oracle Data Integrator and Oracle GoldenGate (HOL10144)

Tuesday at 3:45PM Marriott Marquis – Nob Hill AB

Oracle GoldenGate and Oracle Active Data Guard are two powerful technologies that can be implemented together seamlessly. On Wednesday you can learn how these two technologies can work together in the session “Best Practices for Integrating Oracle GoldenGate with Oracle Active Data Guard”. For Oracle Database customers incorporating data integration with high availability, this session is a can’t miss!

Best Practices for Integrating Oracle GoldenGate with Oracle Active Data Guard (CON8500)

Wednesday 10:15AM PT Moscone South – 104

 For E-Business Suite, Oracle BI, and Oracle Coherence customers a great session awaits you on Wednesday: “Powering Solutions for Oracle Applications with Oracle GoldenGate” will cover E-Business Suite platform migrations and operational reporting, Oracle BI real-time reporting, and Oracle Coherence hot caching. This is a great opportunity to learn how Oracle GoldenGate can extend capabilities with your business applications

Powering Solutions for Oracle Applications with Oracle GoldenGate (CON8897)

Wednesday 11:45AM PT Moscone West – 2024

 On Thursday we will start with the session “Oracle Management Pack for Oracle GoldenGate: Product Update”, which will cover the latest features and enhancements to managing and monitoring GoldenGate.

Oracle Management Pack for Oracle GoldenGate: Product Update (CON9105)

Thursday 11:00AM PT Moscone West – 2012

 In the session “Deploying Oracle GoldenGate with Multitenant Container Databases” you can learn how Oracle GoldenGate can be deployed to capture and replicate changes using Container Databases (CDBs) and Pluggable Databases (PDBs) introduced in the Oracle Database 12c multitenant architecture. Our experts will also provide Oracle GoldenGate configuration recommendations for common and advanced deployment models within the multitenant architecture.

Deploying Oracle GoldenGate with Multitenant Container Databases (CON8499)

Thursday 2:00PM Moscone South – 200

A key use case for GoldenGate is providing zero downtime, and low-risk database upgrades and platform changes. “Cross-Platform Database Upgrades with Oracle GoldenGate” will cover database upgrade scenarios and how you can leverage Oracle GoldenGate and Oracle Data Guard technologies to achieve your upgrade goals. In addition, you will learn how to take advantage of Oracle Advanced Customers Support Services to help you complete your business-critical upgrades while achieving high availability.

Cross-Platform Database Upgrades with Oracle GoldenGate (CON4286)

Thursday 2:00PM Moscone South – 305

As every year GoldenGate team offers a set of strong hands-on-labs. “Deep Dive into Oracle GoldenGate” hands-on-lab’s focus is to provide an overview of the Oracle GoldenGate architecture and then allow attendees to instantiate a secondary database that can be used for disaster recovery or a reporting instance. Hope you can join this session and see firsthand how easy Oracle GoldenGate is to use and how it can be a very valuable technology solution for your organization.

Deep Dive into Oracle GoldenGate (HOL10026)

Thursday 11:00AM Marriott Marquis – Nob Hill AB

Oracle GoldenGate customers looking to take control of their Oracle GoldenGate deployments must attend our Hands-On-Lab session “Deep Dive into Oracle GoldenGate Monitor”. This lab will focus on our complementary product Oracle GoldenGate Monitor, designed to deliver end-to-end visibility into Oracle GoldenGate instances across the enterprise. Attendees will learn about key features including automatic heterogeneous solution discovery, persisted monitoring points, display of replication elements, lag graphs, and creation of alerts.

Deep Dive into Oracle GoldenGate Monitor (HOL10128)

Thursday 12:30 PM - 1:30 PM PT-- Marriott Marquis - Nob Hill AB

I also would like to remind you that you can visit GoldenGate product management in the following demo pods to ask your questions:

Oracle GoldenGate and Oracle Data Integrator – POD 3412

Monitoring Oracle GoldenGate for End-to-End Visibility – POD 3493

Oracle GoldenGate for Oracle Applications – POD 3494

Oracle GoldenGate: Real-Time Transactional Database Replication – POD 3518

Next week you will hear from me and our PM team about what was discussed in these sessions. Stay tuned for more, and enjoy OpenWorld 2013 next week!

 

Wednesday Sep 18, 2013

Attention Data Integration Solutions Partners!

Are you an OPN Exchange attendee at Oracle OpenWorld next week?

Join us for Test Fest!

Do you want to get recognized for your skills and to be outstanding in the competitive marketplace? Now is your chance! Attend the OPN Specialist Test Fest and you can earn your OPN Certified Specialist credential for FREE! The Test Fest runs from Monday, September 23 through Thursday, September 26, 2013, at the Marriot Marquis and offers 10 testing sessions and more than 80 exam titles to choose from! Both Oracle Data Integrator and Oracle GoldenGate are included in this event. While walk in availability without prior Test Fest registration may be an option, in order to make sure you are confirmed for your desired test, we recommend registration prior the event.

You will find more information here.

Don’t be left behind – register now! Study tonight!

And don’t forget to join us at the Oracle Excellence Awards for Fusion Middleware Innovation Celebration that will highlight customers and partners working together to provide unique solutions that provide great value to the business – on Monday afternoon.

Friday Sep 13, 2013

Oracle OpenWorld 2013: Oracle Excellence Awards for Fusion Middleware Innovation Celebration

Every year at OpenWorld, Oracle announces the winners to its most prestigious awards in Middleware, the Oracle Excellence Awards for Fusion Middleware Innovation. This year, we will be announcing the winners and celebrating in style during this important session in the Middleware track:

Oracle Fusion Middleware: Meet This Year's Most Impressive Customer Projects
2013 Oracle Excellence Award Ceremony for Fusion Middleware Innovation

Session ID: CON8082
Monday September 23, 2013 @ 4:45 pm (PST)
Yerba Buena Center for the Arts
Lam Research Theater (next to Moscone North)
700 Howard St., San Francisco, CA, 94103

So you ask, what kind of customers win the Excellence Awards for Fusion Middleware Innovation? Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. Each submission is reviewed by a panel of judges that scores across the various criteria. This year, the categories were:

- Oracle Exalogic Elastic Cloud
- Oracle Cloud Application Foundation
- Oracle Service-Oriented Architecture & Business Process Management
- Oracle WebCenter
- Oracle Identity Management
- Oracle Data Integration
- Oracle Application Development Framework & Fusion Development
- Business Analytics (Oracle BI, Oracle EPM, and Oracle Exalytics)

If you are planning to attend Oracle OpenWorld in San Francisco we hope you will join us at our Award Ceremony for Fusion Middleware Innovation. This is their opportunity to be recognized for this great achievement and be honored by their industry peers. You are invited to attend and join in the celebration!

Prior winners of the Oracle Excellence Awards for Fusion Middleware Innovation for the Data Integration category include Raymond James Financial, Wm Morrison Supermarkets, and Sabre Holdings. Take a peek at their successes with Oracle Data Integration solutions.

Raymond James Financial (NYSE-RJF), a 2012 winner, is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies. Raymond James used Oracle Data Integrator and Oracle GoldenGate in an integrated solution for its operational data store that supports the application services across the enterprise. With Oracle GoldenGate and Oracle Data Integrator – Oracle’s real-time data integration solution from heterogeneous systems into a centralized ODS in place, jobs are running 24X7, and latency is at a median of 9 seconds (from source to target).
Find more details about Raymond James and their Data Integration Solution:  Video with Raymond James, Customer Spotlight Blog Post on Raymond James

Wm Morrison Supermarkets, a 2012 winner, is the UK’s 4th largest grocery retailer. The company has been migrating all their legacy applications on to a new-world application set based on Oracle and consolidating all BI on to a single Oracle platform. The company recently implemented Oracle Exadata as the data warehouse engine and uses Oracle Business Intelligence EE. They leverage Oracle GoldenGate’s log-based change data capture capabilities and Oracle Data Integrator to populate the Oracle Retail Data Model. The electronic point of sale (EPOS) integration solution they built processes over 80 million transactions/day at busy periods in near real time (15 mins). It provides valuable insight to Retail and Commercial teams for both intra-day and historical trend analysis.

Sabre Holdings, a 2011 winner, is a global travel technology company serving the world’s largest industry—travel and tourism. The company provides software to travel agencies, corporations, travelers, airlines, hotels, car, rail, cruise, and tour operator companies. Sabre Holdings leverages Oracle GoldenGate and Oracle Data Integrator for their enterprise travel data warehouse (ETDW). They use Oracle's data integration products in heterogeneous environments to enable right-time market insights, reduced complexity, and decreased time to market by 40% for their solutions. Sabre Holdings was also able to standardize development for its global DW development team, to achieve real-time views into the execution of the integration processes, and the ability to manage the data warehouse and BI performance on demand.
Find more details about Sabre Holdings and their Data Integration Solution: Customer Success Story, OnDemand Webcast for Oracle Data Integration with Sabre Holdings

Come celebrate with us this year as we announce the innovation and the success of our customers with Oracle’s Data Integration products!

Thursday Sep 12, 2013

Stream Relational Transactions into Big Data Systems

Are you one of the organizations adopting ‘big data systems’ to manage and analyze a class of data typically referred to as big data? If so, you may know that big data includes data that could be structured, semi-structured or unstructured, each of which originates from a variety of different sources.  Another characterization of big data is described by the data's volume, velocity, and veracity. Due to its promise to help harness the data deluge we are faced with, the adoption of big data solutions is becoming quite pervasive. In this blog post I’d like discuss how to leverage Oracle GoldenGate’s real-time replication for big data systems.

The term 'big data systems' is an umbrella terminology used in general to discuss a wide variety of technologies each of which is used for a specific purpose. Broadly speaking, big data technologies address the needs for batch, transactional, and real-time processing requirements. Using the appropriate big data technology is highly dependent on the use case being addressed.

While gaining business intelligence from transactional data continues to be a dominant factor in the decision making process, businesses have realized that gaining intelligence from other forms of data they have been collecting will enable them achieve a more complete view, address additional business objectives, and lead to better decision making. The following table illustrates some examples of various industry verticals, forms of data, and the objective the business attempts to achieve using the other forms of data.

Industry

Data

Objective

Healthcare

Practitioner’s notes, machine statistics.

Best practices and reduced hospitalization.

Retail

Weblog, click streams.

Micro-segmentation recommendations.

Banking

Weblogs, fraud reports.

Fraud detection, risk analysis.

Utilities

Smart meter reading, call center data.

Real-time and predictive utilization analysis.

Role of transactional data

When using other forms of data for analytics, better contextual intelligence is obtained when the analysis is combined with transactional data. Especially low-latency transactional data brings additional value to dynamically changing operations that day-old data cannot deliver. In organizations, a vast majority of applications' transactional data is captured in relational databases. In order to ensure an efficient supply of transactional data for big data analytics, there are several requirements that the data integration solution should address:

<!--[if !supportLists]-->· <!--[endif]-->Reliable change data capture and delivery mechanism

<!--[if !supportLists]-->· <!--[endif]-->Minimal resource consumption when extracting data from the relational data source

<!--[if !supportLists]-->· <!--[endif]-->Secured data delivery

<!--[if !supportLists]-->· <!--[endif]-->Ability to customize data delivery

<!--[if !supportLists]-->· <!--[endif]-->Support heterogeneous database sources

<!--[if !supportLists]-->· <!--[endif]-->Easy to install, configure and maintain

A solution which can reliably stream database transactions to a desired target enables that the effort is spent on data analysis rather than data acquisition. Also, when the solution is non-intrusive and minimally impacts the source database, it minimizes the need for additional resources and changes on the source database.

Oracle GoldenGate is a time tested and proven product for real-time, heterogeneous relational database replication. Oracle GoldenGate addresses the challenges listed above and is widely used by organizations for mission critical data replication among relational databases. Furthermore, GoldenGate moves transactional data in real-time to support timely operational business intelligence needs.

Oracle GoldenGate Integration Options for Big Data Analytics

There is a variety of integration options available with the Oracle GoldenGate product that facilitates delivering transactions on relational databases into non-relational targets.

Oracle GoldenGate provides pre-built adapters which integrate with Flat Files and Messaging Systems. Please refer to Oracle GoldenGate for Java - Administration Guide and Oracle GoldenGate for Flat Files -Administration Guide for more information.

Oracle GoldenGate also provides Java APIs and a framework for developing custom integrations to Java enabled targets. Using this capability, custom adapters or handlers can be developed to address specific requirements. In this blog post I’d like focus on Oracle GoldenGate Java APIs for developing custom integrations to big data systems.

As we mentioned earlier, 'big data systems' is an umbrella terminology used in general to describe a wide variety of technologies, each of which is used for a specific purpose. Among the various big data systems, Hadoop and its suite of technologies are widely adopted by various organizations for processing big data. The below diagram illustrates a general high level architecture for integrating with Hadoop.

<!--[if !vml]--><!--[endif]--> <!--[if !vml]--><!--[endif]-->

Custom Adapter

<!--[if !vml]--><!--[endif]--> <!--[if !vml]--><!--[endif]--> <!--[if !vml]--><!--[endif]--> <!--[if !vml]--><!--[endif]-->

Pump Parameter file

Adapter Properties file

<!--[if !vml]-->

You can implement custom adapter or handler for the big data system using Oracle GoldenGate's Java API. The custom adapter is deployed as an integral part of the Oracle GoldenGate Pump process. The Pump and the custom adapter are configured through the Pump parameter file and custom adapter's properties file respectively. Depending upon the requirements, the properties for the custom adapter will need to be determined and implemented.

The Pump process will execute the adapter in its address space. The Pump reads the Trail File created by the Oracle GoldenGate Capture process and passes the transactions to the adapter. Based on the configuration, the adapter will write the transactions into Hadoop.

Enabling the co-existence of big data systems with relational systems will benefit organizations to better serve customers and improve decision-making capabilities. Oracle GoldenGate, which has an excellent record of empowering IT on the various aspects of data management requirements, provides the capability to integrate with big data systems. In the upcoming blog posts, we will discuss in depth the implementation and the configuration of integrating Oracle GoldenGate with Hadoop technologies. 

Monday Sep 09, 2013

Boosting Oracle Applications with Oracle GoldenGate: Hear from Masterminds

In recent blogs we have mentioned new data integration solutions and resources for Oracle Applications. Oracle Data Integration products provide incremental value, the AppAdvantage, to Oracle Application users by maximizing performance and availability, and by enabling real-time insight.

Many Oracle Applications customers such as Herbalife and BT, have seen great results from GoldenGate’s solutions. Herbalife used GoldenGate for offloading Oracle E-Business Suite operational reporting to an ODS. As a result the company increased performance significantly while improving the business reports using real-time data. BT used GoldenGate for upgrading its Siebel CRM system to the latest version without impacting operations, with minimized risk, and improved system performance by 5%.

There are many more customers who achieved major performance, availability, and improved insight. This year at Oracle OpenWorld we decided to showcase GoldenGate’s strong offering for Oracle Applications in a customer panel:

A Panel of Masterminds: Perspectives from Oracle GoldenGate Customers

Tuesday, Sep 24, 3:45 PM - 4:45 PM - Moscone West – 2024

In this session industry leaders, Smuckers , Veolia Water, and Land O’Lakes, will talk about their use of GoldenGate for Oracle Applications including E-Business Suite and JD Edwards. The panelists will discuss the best practices and tips for using GoldenGate’s real-time data replication capabilities in offloading reporting to a reporting environment and migrating or upgrading their application environment.

If you attended previous OpenWorld’s customer panels within the Data Integration track, you know there will be great depth in the discussion. For example, last year we had two customer panels for GoldenGate. In one panel St. Jude Medical, Equifax, and Bank of America, presented how they achieved eliminated planned downtime for critical systems using GoldenGate, and in another panel Comcast, Raymond James, and Turk Telekom discussed operational reporting solutions using GoldenGate. 

Both sessions had great audience participation and I expect this year’s panels will be very interactive too.

Another related session on using GoldenGate for Oracle Applications is going to be delivered by the product management team. GoldenGate PM will be joined with PMs from Oracle  BI Applications and Oracle Coherence teams. The team will present latest  updates such as tight integration with Oracle Coherence, and solutions for Oracle BI Applications, E-Business Suite, Siebel CRM, ATG Web Commerce and more.

Powering Solutions for Oracle Applications with Oracle GoldenGate

Wednesday, Sep 25, 11:45 AM - 12:45 PM - Moscone West - 2024

 I hope those of you who will be at OpenWorld will join these sessions. If you will not be at OpenWorld, you can visit our new resource center to download free screencasts and white papers on our solutions for Oracle Applications.

Friday Sep 06, 2013

Sneak Peek into Data Integration Sessions at Oracle OpenWorld 2013

As we are getting ready for another great OpenWorld I'd like to give you sneak peek into what we have planned for data integration topics this year. As in the last few years, the Data Integration track is again full with great customer speakers, product updates, and hands-on-labs. While I am not able to share everything we will cover in these sessions I can say that you will get to hear about new solutions and new features for both Oracle Data Integrator and Oracle GoldenGate.

On Monday at 10:45am our VP of Development Brad Adelberg will open the data integration track by presenting the direction of Oracle Data Integrator and Oracle GoldenGate in the Accelerating Your Business with Oracle Data Integration Solutions (Moscone West 2024) session. Brad will explain how Oracle's data integration products enable organizations to get the most value out of big data,  their investments into Oracle Applications, and cloud deployments. The session will cover the key themes of the upcoming releases of our products.

Following Brad's great overview into overall Oracle Data Integration, GoldenGate product management will present  Oracle GoldenGate New Features and Product Strategy at 12:15pm in the same location. You will hear about new features of the product. Following GoldenGate PM, Oracle Data Integrator product management will present Oracle Data Integrator's product vision and new features in the session:
Oracle Data Integrator Product Update and Future Strategy at 1:45pm in the same room: Moscone West 2024.

The last session of Monday is a must-attend session. You will get to meet the winners of  the Oracle Excellence Awards for Oracle Fusion Middleware Innovation and learn about their impressive success stories across all Fusion Middleware products. I highly recommend adding Oracle Fusion Middleware: Meet This Year’s Most Impressive Innovators to your OpenWorld schedule. It will take place at 4:45pm  at Yerba Buena Center for the Arts, Lam Research Theater.

On Tuesday data quality product strategy sessions will kick off the day for our track with Oracle Enterprise Data Quality: Product Overview and Roadmap at 10:30am (Moscone West 2024) . Right after this session you will have a chance to hear from GoldenGate customers in the A Panel of Masterminds: Perspectives from Oracle GoldenGate Customers session at 3:30pm in the same room. This panel brings us presenters from Smuckers, Land o Lakes and OTV France. I will discuss this session in more detail next week. For now I will mention that customers will discuss how they achieved zero downtime upgrades and migrations and improved performance using GoldenGate with their Oracle Applications.

At the end of Tuesday you can attend another informative Oracle Data Integrator session about Extracting Strategic Insights from Business Data with Oracle Data Integrator (5:30pm, Moscone West 2012)

Wednesday starts with a great customer panel, Real-World Data Quality: Customers Using Oracle Enterprise Data Quality, at 10:15am in Moscone 2024. The must-attend session of Wednesday is Customer Perspectives: Oracle Data Integrator.  Paychex, Infiniti Insurance are among the customers presenting in this session and will be discussing best practices in implementing Oracle Data Integrator. Don't miss this session at 1:15pm in Moscone 2012.  I also recommend checking out at 3:30pm Making the Move to Oracle Data Integrator. ODI PM will be joined by Oracle partners Rittman Mead and sumIT AG. Together they will share great tips for a phased migration path from Oracle Warehouse Builder to Oracle Data Integrator.

Thursday is packed with many in-depth technical product deep dive sessions from experts. The two that I want to highlight here are: Configuring Oracle Business Intelligence Applications on Oracle Data Integrator: A Deep Dive, which will explain best practices for configuring and tuning Oracle Business Intelligence Applications' latest release which embeds Oracle Data Integrator.  This one is at 12:30pm at Moscone South 303. The second session I recommend, Deploying Oracle GoldenGate with Multitenant Container Databases, will share details on how to set up GoldenGate in the context of container databases (CDBs). You can attend it at 2pm at Moscone South 200.

Even though I listed 12 session in this blog post for you to review, there are many more, very informative sessions available this year at OpenWorld. Please make sure to review the Focus On Data Integration to discover other sessions that may interest you.

Stay tuned for more blogs on the some of the key sessions I mentioned above.


Monday Jul 29, 2013

Oracle GoldenGate Patch Release 11.2.1.0.7 is Available

 Author: Nick Wagner, Director of Product Management for Oracle GoldenGate

Oracle GoldenGate 11.2.1.0.7 cumulative patch release is now generally available and can be downloaded from the My Oracle Support website.  This patch includes support for MySQL NDB Cluster 7.1 and 7.2, as well as Sybase ASE 15.7 support.   There are number of fixes and stabilization enhancements in this release, especially for those using the Oracle GoldenGate Management Pack to monitor GoldenGate. 

The full list of fixed tickets in each release can be found in the release notes available here.

Monday Jul 01, 2013

Oracle GoldenGate 11g Certified Implementation Beta Exam Available

We have great news for Oracle Data Integration partners:  Oracle GoldenGate 11g Certified Implementation Beta Exam is now available. 

The Oracle GoldenGate 11g Certified Implementation Exam Essentials (1Z1-481) exam is designed for individuals who possess a strong foundation and expertise in selling and implementing Oracle Data Integration 11g solutions.

This certification covers topics such as:

  • Oracle GoldenGate 11g Overview
  • Architecture Overview, 
  • Configuring Oracle GoldenGate
  • Parameters, Mapping and Transformation Overview, 
  • Configuration Options, 
  • Managing and Monitoring Oracle GoldenGate 11g. 
This certification helps OPN members differentiate themselves in the marketplace through proven in-depth expertise and helps their partner company qualify for the Oracle Data Integration 11g Specialization Criteria. We recommend up-to-date training and field experience. OPN members earning this certification will be recognized as OPN Certified Specialists.

Request a discounted beta voucher today using the OPN Beta Certified Specialist Exam  Voucher Request Form
You can take the exam now at a near-by Pearson VUE testing center.

Friday Jun 28, 2013

Upgrading Oracle Siebel CRM Application Without Downtime

Oracle’s Siebel Customer Relationship Management (CRM) software helps organizations differentiate their businesses to achieve top- and bottom-line growth. Siebel CRM delivers comprehensive solutions that are tailored to more than 20 different industries. As Siebel CRM implementations have evolved into mission critical, operational business processes that must operate 24/7, companies are finding it increasingly difficult to afford the downtime typically required to perform an in-place upgrade. Without these upgrades, businesses loose out on critical new features and functionality.


With Oracle GoldenGate, customers don’t have to choose between upgrades and outages. Oracle GoldenGate allows Siebel CRM customers to perform upgrades with zero downtime. Now Siebel customers can always take advantages of the latest innovations in customer relationship management without having to worry about potential lost revenue due to downtime.


Oracle GoldenGate provides three different deployment models for Siebel CRM zero downtime upgrades that are designed to meet differing customer requirements. These range from a basic unidirectional model, which is designed to work out-of-the-box, to the most sophisticated active-active model for phased migrations.


If you have mission-critical Siebel CRM implementations I recommend that you watch the screencast below to learn how you can begin taking advantage of all the latest Siebel enhancements without having any downtime.

This screencast is also available on Oracle Media Network and Oracle's YouTube channel. For even more details I recommend reading the whitepaper Upgrading Siebel CRM with Zero Downtime .

Friday Jun 21, 2013

What Comes Next After You Decide on Using Oracle Exadata

As Oracle Exadata continues to expand its footprint for both transaction and analytical processing, moving existing systems to Exadata and feeding it with enterprise data on an ongoing basis have become important discussion topics for Exadata customers. Consolidation and migration is the first step of this powerful journey with Exadata, and I'd like to start there in today's blog post.   

The systems that benefit from Exadata's extreme performance and reliability are typically business-critical systems that carry major risks when it comes to migration. Any downtime or data loss can have significant impact to the business in terms of revenue generation, customer loyalty, and productivity. As Oracle GoldenGate user community knows well, GoldenGate's heteregenous, real-time, and bidirectional replication capabilities enable very strong zero downtime migration and consolidation solutions for major databases and platforms including Oracle, IBM DB2 (zOS, iSeries, and LUW), HP NonStop, SQL Server, Sybase ASE, MySQL, and Teradata.

We discussed GoldenGate's zero downtime migration to Exadata offering and best practices with our customer IQNavigator in a webcast that is now available on demand:

Zero-Downtime Migration to Oracle Exadata Using Oracle GoldenGate: A Customer Case Study

If you have not watched it, I highly recommend listening to the discussion, as it clearly explains there should be no concerns around causing business interruption when moving to Oracle Exadata using GoldenGate.  GoldenGate's failback option to the old environment is a great tool for minimizing risk and many organizations adopt that approach for their business-critical systems.  

In addition to migration to Oracle Exadata, customers use GoldenGate, and Oracle Data Integrator, with Exadata in a variety ways leveraging the natural fit between these technologies:

  • Active-active database synchronization across the globe for data distribution, continuous availability, and zero downtime maintenance purposes.
  • Real-time or near real-time data loading to data warehouse, or consolidated database, on Oracle Exadata from heterogeneous sources. Oracle Data Integrator plays the major role in this use case as it integrates with GoldenGate and loads data warehouse in near real-time after performing transformations within the Exadata machine. This use case will be another blog topic soon as it is a strong best practice for performing ETL/ E-LT for Exadata.
  • Moving change data from an OLTP application running on Exadata in real time, for downstream consumption by other systems including supporting service integration.

As additional resources on best practices for migrating to Exadata I'd like to point you to couple of great white papers: Zero-Downtime Migration to Oracle Exadata Using Oracle GoldenGate and Oracle GoldenGate on Exadata Database Machine.

Thursday Jun 13, 2013

Near Zero Downtime Upgrades for Oracle Communications Billing and Revenue Management

Billing application is one of the key systems for a communications company. It is critical for not only revenue generation but also for customer experience.  Oracle Communications Billing and Revenue Management (BRM) solutions offers a flexible and reliable solution that helps service providers maximize customer value and profitability, and enhance business agility. Oracle BRM supports new business models including cloud, machine to machine (M2M), and mobile virtual network operators (MVNO).  Many of the world's leading, and innovative service providers—including France Telecom, Vodafone, Swisscom, Savvis, Sirius XM Satellite Radio and Nintendo, rely on the BRM application for their critical billing operations.

When it comes to upgrading a major system, such as BRM, things may get a bit tricky. Until recently there were only two approaches to upgrading BRM systems: In-place upgrades and the parallel system run. The in-place upgrade approach means the current BRM system would be shut down and brought back up after it is upgraded to the latest release of BRM. In addition to downtime, it puts heavy risk on the business. The parallel system run approach is an attempt in having two BRM systems running live in parallel. Unfortunately, this approach could only keep a portion of the data in-sync between the two systems as not all data feeds could be applied to both databases. Both of these approaches to upgrade resulted in downtime, which is not desirable for a system that drives revenue and impacts customer experience directly. 

Oracle GoldenGate offers a third approach to upgrade BRM systems and fortunately this new solution delivers near zero downtime and minimized risk.  Using GoldenGate's real-time data replication capability IT teams can create a full copy of the new BRM system on the latest software release without impacting the current BRM system. End users can use the old version, while a parallel system can be upgraded to the newest version of the release, kept in synch in real time with the active database, and tested thoroughly without time pressure before end users switch over to the upgraded BRM instance. GoldenGate's failback option also mitigates the risk to the business during the upgrade process. Oracle GoldenGate’s unique software platform does not require any changes to the source BRM system and uses minimal system resources. The solution supports BRM clients running BRM 7.2 or higher.

This is a very powerful solution for BRM users and we decided to explain the solution in depth via a screencast to help BRM users understand the new method better. If you have a mission-critical BRM system I highly recommend watching the screencast below to learn the detailed implementation steps.

You can watch the screencast also on Oracle Media Network, or Oracle's YouTube account. We have a white paper Near Zero Downtime Upgrade for Oracle Communications Billing and Revenue Management (BRM) Application that you can download for more information as well.

Friday May 31, 2013

Improving Customer Experience for Segment of One Using Big Data

Customer experience has been one of the top focus areas for CIOs in recent years. A key requirement for improving customer experience is understanding the customer: their past and current interactions with the company, their preferences, demographic information etc. This capability helps the organization tailor their service or products for different customer segments to maximize their satisfaction. This is not a new concept. However, there have been two parallel changes in how we approach and execute on this strategy.

First one is the big data phenomenon that brought the ability to obtain a much deeper understanding of customers, especially bringing in social data. As this Forbes article "Six Tips for Turning Big Data into Great Customer Experiences" mentions big data especially has transformed online marketing. With the large volume and different types of data we have now available companies can run more sophisticated analysis, in a more granular way. Which leads to the second change: the size of customer segments. It is shrinking down to one, where each individual customer is offered a personalized experience based on their individual needs and preferences. This notion brings more relevance into the day-to-day interactions with customers, and basically takes customers satisfaction and loyalty to a new level that was not possible before. 

One of the key technology requirements to improve customer experience at such a granular level is to obtaining a complete and  up-to-date view of the customer. And that requires integrating data across disparate systems and in a timely manner. Data integration solution should move and transform large data volumes stored in heterogeneous systems in geographically dispersed locations. Moving data with very low latency to the customer data repository or a data warehouse, enables companies to have a relevant and actionable insight for each customer. Instead of relying on yesterday's data, which may not be pertinent anymore, the solution should analyze latest information and turn them into a deeper understanding of that customer. With that knowledge the company can formulate real opportunities to drive higher customer satisfaction.

Real-time data integration is key enabling technology for real-time analytics. Oracle GoldenGate's real-time data integration technology  has been used by many leading organizations to get the most out of their big data and build a closer relationship with customers.  One good example in the telecommunications industry is MegaFon. MegaFon is Russia's top provider of mobile internet solutions. The company deployed Oracle GoldenGate 11g to capture billions of monthly transactions from eight regional billing systems. The data was integrated and centralized onto Oracle Database 11g  and distributed to business-critical subsystems. The unified and up-to-date view into customers enabled more sophisticated analysis of mobile usage information and facilitated more targeted customer marketing. As a result of  the company increased revenue generated from the current customer base. Many other telecommunications industry leaders, including DIRECTV, BT, TataSky, SK Telecom, Ufone, have improved customer experience by leveraging real-time data integration. 

Telecommunications is not the only industry where single view of the customer drives more personalized interaction with customers. Woori Bank  implemented Oracle Exadata and Oracle GoldenGate.  In the past, it had been difficult for them to revise and incorporate changes to marketing campaigns in real time because they were working with the previous day’s data. Now, users can immediately access and analyze transactions for specific trends in the data mart access layer and adjust campaigns and strategies accordingly. Woori Bank can also send tailored offers to customers. 

This is just one example of how real-time data integration can transform business operations and the way a company interacts with its customers. I would like to invite you to learn more about data integration facilitating improved customer experience by  reviewing our  free resources here and following us on Facebook, Twitter, YouTube, and Linkedin.

Image courtesy of jscreationzs at FreeDigitalPhotos.net

Thursday May 16, 2013

Sabre Holdings Case Study Webcast Recap

Last week at Oracle we had a very important event. In addition to the visit by the roaming Gnome, who really enjoyed posing for pictures on our campus, I had the priviledge to host a webcast with guest speaker Amjad Saeed from Sabre Holdings. We focused on Sabre's data integration solution  leveraging Oracle GoldenGate and Oracle Data Integrator for their enterprise travel data warehouse (ETDW).

Amjad, who leads the development effort for Sabre's enterprise data warehouse, presented us how they approached various data integration challenges, such as growing number of sources and data volumes, and what results they were able to achieve. He shared with us how using Oracle's data integration products in heterogeneous environments enabled right-time market insights, reduced complexity, and decreased time to market by 40%. Sabre was also able to standardize development for its global DW development team, achieve real-time view in the execution of the integration processes, and the ability to manage the data warehouse & BI performance on demand. I would like to thank Amjad again very much for taking the time to share their data integration best practices with us on this webcast.

In this webcast my colleague Sandrine Riley and I provided an overview of Oracle Data Integration products' differentiators. We explained architectural strengths that deliver a complete and integrated platform that offers high performance, fast time-to-value, and low cost of ownership.  If you have not had a chance to attend the live event we have the webcast now available on demand via this link for you to watch at your convenience:

Webcast Replay: Sabre Holdings Case Study: Accelerating Innovation using Oracle Data Integration

There were many great questions from our audience. Unfortunately we did not have enough time to respond to all of them. While we are individually following up with the attendees, I also want to post the questions and answer for some of the commonly asked questions here.

    Question: How do I learn Oracle Data Integrator or GoldenGate? Is training the only option ?

    Answer: We highly recommend training through Oracle University. The courses will cover all the foundational components needed to get up and running with ODI or GoldenGate. Oracle University offers instructor-led and online trainings. You can go to http://education.oracle.com to get a complete listing of the courses available.Additionally – but not in replacement of training – you can get started with a guided ‘getting started’ type tutorial which you can find on our OTN page:  in the ‘Getting Started’ section of the page.Also, there are some helpful ‘Oracle by Example’ exercises/videos which you can find on the same page.

    For Oracle GoldenGate, we recommend watching instructional videos on its Youtube channel: Youtube/oraclegoldengate. A good example is here

    Last but not least, at Oracle OpenWorld there are opportunities to learn in depth by attending our hands-on-labs, even though it does not compare to/replace taking training.

    Question: Compare and contrast Oracle Data Integrator to the Oracle Warehouse Builder ETL process. Is ODI repository-driven and based on creation of "maps" when   creating ETL modules?

    Answer: ODI has been built from the ground up to be heterogeneous – so it will excel on both Oracle and non-Oracle platforms.  OWB has been a more Oracle centric product.  ODI mappings are developed with a declarative design based approach, and processes are executed via an agent – who is orchestrating and delegating the workload in a set-based manner to the database.  OWB deploys packages of code on the database and produces more procedural code.   For more details – please read our ODI architecture white paper

    Question:  Is the metadata navigator for ODI flexible and comprehensive so that it could be used as a documentation tool for the ETL?

    Answer: Oracle Data Integrator's metadata navigator has been renamed – now called ODI Console.  The ODI console is a web-based interface to view in a more picture based manner what is inside of the ODI repository.  It could be used as documentation.  Beyond the ODI console, ODI provides full documentation from the ODI Studio.  For any given process, project, etc.  you are able to right click – and there is an option that says ‘print’ – and this will provide you with a PDF document including the details down to the transformations.  These documents may be a more appropriate method of documentation.  Also – please check out a whitepaper on Managing Metadata with ODI.

If you would like to learn more about Oracle Data Integration products please check out our free resources here. I also would like to remind you to follow us on social media if you do not already. You can find us on Facebook, Twitter, YouTube, and Linkedin.



Monday Apr 29, 2013

Monitoring Oracle GoldenGate 11g Release 2

One of the key improvements in Oracle GoldenGate 11g Release 2 is in the monitoring area. This release brought  integration with Oracle Enterprise Manager 12c, as well as a new product dedicated for monitoring Oracle GoldenGate, called Oracle GoldenGate Monitor.  This new product is included in the Management Pack for Oracle GoldenGate and offers GUI-based solution for end-to-end, real-time visibility into Oracle GoldenGate implementations across the enterprise. GoldenGate Monitor increases IT productivity by offering consolidated information for multiple instances of Oracle GoldenGate and via its comprehensive e-mail, SNMP and CLI alert capabilities, among many other features.

We have a new screencast that presents Oracle GoldenGate  Monitor's features and architecture, along with a product demonstration. If you have a GoldenGate solution or plan to deploy one, I highly recommend watching this screencast here or via the embedded video below to learn about monitoring GoldenGate processes via this simple but powerful GUI-based product.


For more information on Oracle GoldenGate 11g Release 2, please check out our free resources.
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Learn the latest trends, use cases, product updates, and customer success examples for Oracle's data integration products-- including Oracle Data Integrator, Oracle GoldenGate and Oracle Enterprise Data Quality

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