Thursday Jun 13, 2013

Near Zero Downtime Upgrades for Oracle Communications Billing and Revenue Management

Billing application is one of the key systems for a communications company. It is critical for not only revenue generation but also for customer experience.  Oracle Communications Billing and Revenue Management (BRM) solutions offers a flexible and reliable solution that helps service providers maximize customer value and profitability, and enhance business agility. Oracle BRM supports new business models including cloud, machine to machine (M2M), and mobile virtual network operators (MVNO).  Many of the world's leading, and innovative service providers—including France Telecom, Vodafone, Swisscom, Savvis, Sirius XM Satellite Radio and Nintendo, rely on the BRM application for their critical billing operations.

When it comes to upgrading a major system, such as BRM, things may get a bit tricky. Until recently there were only two approaches to upgrading BRM systems: In-place upgrades and the parallel system run. The in-place upgrade approach means the current BRM system would be shut down and brought back up after it is upgraded to the latest release of BRM. In addition to downtime, it puts heavy risk on the business. The parallel system run approach is an attempt in having two BRM systems running live in parallel. Unfortunately, this approach could only keep a portion of the data in-sync between the two systems as not all data feeds could be applied to both databases. Both of these approaches to upgrade resulted in downtime, which is not desirable for a system that drives revenue and impacts customer experience directly. 

Oracle GoldenGate offers a third approach to upgrade BRM systems and fortunately this new solution delivers near zero downtime and minimized risk.  Using GoldenGate's real-time data replication capability IT teams can create a full copy of the new BRM system on the latest software release without impacting the current BRM system. End users can use the old version, while a parallel system can be upgraded to the newest version of the release, kept in synch in real time with the active database, and tested thoroughly without time pressure before end users switch over to the upgraded BRM instance. GoldenGate's failback option also mitigates the risk to the business during the upgrade process. Oracle GoldenGate’s unique software platform does not require any changes to the source BRM system and uses minimal system resources. The solution supports BRM clients running BRM 7.2 or higher.

This is a very powerful solution for BRM users and we decided to explain the solution in depth via a screencast to help BRM users understand the new method better. If you have a mission-critical BRM system I highly recommend watching the screencast below to learn the detailed implementation steps.

You can watch the screencast also on Oracle Media Network, or Oracle's YouTube account. We have a white paper Near Zero Downtime Upgrade for Oracle Communications Billing and Revenue Management (BRM) Application that you can download for more information as well.

Thursday Sep 22, 2011

Achieving Business Continuity for EMR Environments: UPMC's Case Study

Electronic Medical Records (EMR) is revolutionizing the healthcare industry by delivering improved patient care and operational efficiencies. To make sure the initiative lives up to its potential, the move to EMR requires working with a robust IT infrastructure. Particularly, when everything is moved to the digital world, a key requirement for uninterrupted patient care is maintaining high levels of availability for clinical systems that contain patient data.

UPMC is a national leader in adoption of EMRs and empowered its diverse health care network that includes 20 hospitals, 400 doctors’ offices and outpatient sites with clinical applications from Cerner. To enable business continuity for its Cerner appliations, UPMC has implemented a system that uses Oracle GoldenGate and Cerner’s 724Access® software to deliver clinicians continuous and secure access to the most up-to-date patient and order data.

In less than 2 weeks, at OpenWorld we will have the opportunity to hear directly from UPMC how they implemented Oracle GoldenGate for their Cerner applications and what results they have seen so far.


UPMC Case Study: Achieving Business Continuity with Oracle GoldenGate

Tuesday October 4th 10:15 am

Intercontinental Hotel- Telegraph Hill Room


For me personally, GoldenGate’s use for business continuity in a healthcare setting is one of the most exciting, and rewarding discussions. It shows how real-time data integration technology can help improve patient care and prevent service interruptions that can cost lives. It makes me proud to be part of a technology solution that, even though indirectly, helps improve quality of care we receive.

I am truly looking forward to hearing Bill Costantini from UPMC present their project for us at OpenWorld. Hope you can join me in this valuable session.

You can find out about other Data Integration Track sessions here and you can follow our updates and reminders for the Data Integration track via our Facebook and Twitter accounts.

Tuesday Jun 07, 2011

Zero Downtime Migration to Oracle Exadata with Oracle GoldenGate

System upgrades, migrations, consolidation and maintenance activities are fact of life in today’s IT environment, as companies strive to achieve higher performance, scalability and flexibility. Those activities typically require a “planned outage" and for systems that support global operations or require 24/7 availability even a planned outage can be disruptive to business.

Currently we see a great demand from customers for consolidating their databases to Oracle Exadata. As they embark on these projects, they also seek a solution to avoid interrupting availability of their business-critical systems, as it can significantly impact revenue, productivity, and customer satisfaction. Oracle GoldenGate’s real-time, heterogeneous data replication capabilities come very handy in these migration and consolidation projects. It synchronizes old environment, for example DB2, SQL Server or an earlier version of Oracle Database, with the new Oracle Exadata system in real time. While the new environment is prepared and tested, Oracle GoldenGate captures every new transaction from the production system and delivers to Oracle Exadata as soon as it is ready. Once the systems are in sync applications and users can be pointed to the Exadata system immediately without any downtime.

One recent customer that chose Oracle GoldenGate for migration to Exadata is e-Dialog. They are part of GSI Commerce Inc., and provide integrated digital marketing solutions to businesses worldwide. When their message volumes for multichannel marketing and campaign analytics services started to increase rapidly they decided to move to Exadata to achieve higher performance. At the same time they had to ensure business continuity during the migration as any outage would impact their customers’ access to their services. They used Oracle GoldenGate to complete the migration in phases over six months. Oracle GoldenGate’s bidirectional replication capabilities allowed e-Dialog to run the legacy system along with Exadata concurrently. I invite you to read more about e-Dialog success story to learn how Oracle GoldenGate enables successful migration to Oracle Exadata.

About

Learn the latest trends, use cases, product updates, and customer success examples for Oracle's data integration products-- including Oracle Data Integrator, Oracle GoldenGate and Oracle Enterprise Data Quality

Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
2
3
5
6
7
8
9
10
12
13
14
17
18
19
20
21
23
24
25
26
27
28
29
30
   
       
Today