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Helping You Deliver Tomorrow’s CX, Today

Why You Need to Combine Digital Transformation and Customer Experience - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

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  • Oracle Customer #Data Management is now available! It will give #B2C enterprise brands the ability to create and maintain the “golden customer record” for tens of millions of customers in siloed systems: http://ora.cl/TA8EX

 

Oracle CX in the News:

Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019 – Martechseries, 11.11.19

  • Oracle and Five9 share the same passion for transforming the agent and customer experience.

 

Industry News:

Why You Need to Combine Digital Transformation and Customer Experience – Cmswire, 11.12.19

  • One key goal in rethinking CX is to ensure you provide a consistent experience to your customers regardless of when, where, and how they choose to engage with your organization.

How CMOs Succeed with AI-Powered CX – Authority, 11.11.19

  • As AI-powered CX evolves, CMOs can learn not just what happened but why it happened, and how to predict what will happen next.

Customer Experience: Ask The Right Questions – Forbes, 11.11.19

  • If you really want to improve customer experience, ask questions for which the answers might disappoint you.

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