Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.
Oracle CX Social Content:
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- Oracle Customer #Data Management is now available! It will give #B2C enterprise brands the ability to create and maintain the “golden customer record” for tens of millions of customers in siloed systems: http://ora.cl/TA8EX
Oracle CX in the News:
Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019 – Martechseries, 11.11.19
- Oracle and Five9 share the same passion for transforming the agent and customer experience.
Why You Need to Combine Digital Transformation and Customer Experience – Cmswire, 11.12.19
- One key goal in rethinking CX is to ensure you provide a consistent experience to your customers regardless of when, where, and how they choose to engage with your organization.
How CMOs Succeed with AI-Powered CX – Authority, 11.11.19
- As AI-powered CX evolves, CMOs can learn not just what happened but why it happened, and how to predict what will happen next.
Customer Experience: Ask The Right Questions – Forbes, 11.11.19
- If you really want to improve customer experience, ask questions for which the answers might disappoint you.