At the beginning of every year, industry thought leaders make predictions about how customer experience will be affected by the latest digital disrupters changing our world. In 2017, a common theme emerged: If you haven’t started adapting your processes to better serve your customers, you’re living in the past.
In a recent interview, Madhukar Kumar, vice president of CX Cloud at Oracle, identified trends he believes will help companies deliver the experiences modern customers expect. Kumar suggests that by the end of this year:
Watch this video to find out why these four trends are skyrocketing and how they can help address customer pain points:
To learn more about data-driven trends affecting customer experience and how your business can quickly adapt, download this new ebook: 5 Data-Driven Tech Trends Shaping Customer Experience in 2017.