Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

When Quick is Never Quick Enough

Guest Author

It's with some mixed emotions that I highlight this particular story on the state of Victoria, Australia's Department of Human Services. Everyone is probably familiar with the devastating bushfires that became known as "Black Saturday" and how disastrous they were to the people of Victoria.

However, there were many people working around the clock to identify individuals and families affected by the bushfires and arrange accommodation, clothing, food, and other services. Part of that effort was a case management system designed, built and deployed in 3 days on Oracle CRM On Demand.

"The fires had destroyed towns, people had lost their homes and even their lives," said Grahame Coles, CIO, Department of Human Services. "Within three days we were able to roll out these systems, using Oracle CRM On Demand, to assign case workers to people affected by the bushfires and ensure they received the help they desperately needed."

Read more about the Department of Human Services story.

We hope there is never another disaster of this kind, but it is good to know that applications exist to help expedite relief to those in need.

Click here, to learn more about Oracle CRM On Demand.

BTW, Happy Canada Day!

Be the first to comment

Comments ( 0 )
Please enter your name.Please provide a valid email address.Please enter a comment.CAPTCHA challenge response provided was incorrect. Please try again.