Oracle Service Cloud 18B release is now live and waiting for you! You'll find new functionalities and enhancements that empower our customers to streamline and simplify the service experience for agents and consumers.
The Oracle Service Cloud 18B Release includes some exciting new features including:
To learn more, watch the Oracle Service Cloud 18B release video, Part I and 2.
For more detailed information on these and a rest of the features in the 18B release please visit the resources below.
Leave a comment with what you're most excited using in Oracle Service Cloud 18B and how you're thinking about using it in your organization. We'd love to hear from you.