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The latest in customer experience strategy, technology,
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What's the Secret to Great CX - and Other News

Anna Sabryan
Senior Product Manager

Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.


Oracle CX Social Content:

  • It’s Go Time at @Oracle! Check out @stevenrmiranda sharing details on what to expect next week @oracleopenworld: http://oracl.info/DnHY50w6VGr #OOW19
  • Calling all legendary #marketing, #commerce, #sales, and #service rockstars. Share your #CX success story on the #ModernCX stage and join the speaker lineup for 2020. Submit your ideas by Oct. 11, 2019 for #OracleMBX in Chicago. Go here to learn more http://oracl.info/rd8i50w4dfK
  • .@Adweek led a @SlackHQ chat ahead of @Dmexco with 4 industry leaders about this year's hot topic http://ora.cl/Ub7BD w/@descahill #OracleCX
  • #OracleOPA #Release 19C is now available for Public Cloud customers http://bit.ly/OPABlogReleases @OracleOPA
  • Salesforce’s year-over-year cost increases and one-size-fits-all approach can hold you back. #OracleCX can move you forward with decreased operational costs and increased efficiencies: http://ora.cl/58cw3


Oracle CX in the News:

What CMOs Need to Know About Synthesizing Ad Tech and Mar Tech  - Ronan Shields, Adweek, 9.2.19

  • Adweek led a Slack chat ahead of Dmexco with 4 industry leaders about this year's hot topic.


Industry News:

The Power Of "Now" CX  - Forester, 9.9.19

  • The next frontier in CX is real time. Companies must have the ability to monitor experience - now - and improve experience - now.

How CX Influences and Informs Digital Product Management  - Valerie Peck, Customerthink, 9.10.19

  • According to research by Esteban Kolsky in his ThinkJar report for CX Executives, 13% of unhappy customers will share their complaint with 15 or more people.

How to use CX-led architecture to transform your business  - Henry Hernandez-Reveron, Martechtoday, 9.9.19

  • The customer experience is the starting point in building technology to solve problems to improve everyday experiences.

What's the Secret to Great CX? - Moshe Beauford, Uctoday, 9.10.19

  • Meeting customer demands boils down to delivering a consistent experience, regardless of which communication channel you use.


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