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Welcome to the Oracle CX blog:
The latest in customer experience strategy, technology, and innovation.

What Will Customer Service Look Like by 2020?

Rachel Anderson
Content Strategist

Businesses that want to deliver top-notch customer service must begin to prioritize artificial intelligence, mobile channels, messaging apps, and virtual customer assistants, according to independent IT research and advisory firm Gartner. How can your business anticipate and address these demands? The firm’s recent report, “Gartner Predicts 2017: CRM Customer Service and Support,” outlines research-backed predictions and recommendations for customer service leaders.

Find out if your business is set up to deliver service and support for the next generation of customers. Get the full report, courtesy of Oracle:

 

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