A typical problem in an organization is how to automate complex and ever-changing policies while also ensuring those deployed policies are in compliance and consistent across all channels.
In a recent IDC Link “Oracle offers Change “On the Fly” for Human Services Policies”, (August 2013) Adelaide O’Brien, Research Director mentions “Health and Human Services organizations are currently looking for ways to redesign their programs, focusing on making the programs as efficient as possible while providing the greatest value to the recipient and provide better service for less money.” If organizations think the best way is to code their policy rules, they should think again. Hard coding rules in a backend system causes organizations to lose the ability to respond to policy changes with ease and agility. And opens the door to non-compliance.
O’Brien adds, “By streamlining the automation of benefits by empowering users to develop and manage rules in natural language Word and Excel documents…government organizations will be able to decrease errors and training cost, improve the speed and quality of the process, provide timely decisions, eliminate benefit backlogs and prevent recurrence.”
So is there such a solution? Yes, there is!
Oracle Policy Automation enables the organization’s policy owners, subject matter experts, even business users to easily capture, model, deploy and manage even the most complex policies. Oracle Policy Automation goes even further by sharing policy rules across key stakeholders ensuring accurate interpretation, while also deploying them consistently across all communication channels! This capability enables customers to choose their communicate channel and a time that is convenient for them.Please visit Oracle Policy Automation for more information, including details of the new cloud edition.