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The Winners of the 2017 Oracle Service Cloud Awards!

Beth Renstrom
Product Manager, Customer Advocacy

It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only Awards Gala was held Wednesday evening in the prestigious Foundation Room on the 63rd floor of the Mandalay Bay during the 2017 Modern Service Experience.  Three finalists had been chosen for each award but only one could be selected as the winner. It was an extremely difficult job for the selection committees to choose from so many fabulous Service Cloud stories.

And the 2017 Winners are …

Modern Service Experience Award

This organization is committed to differentiating itself by delivering to its customers an exceptional service experience using the depth and breadth of Oracle Service Cloud. Deploying a mix of the following to achieve their business objectives, cross-channel/omni-channel deployment, robust contact center, WSS, and internal and external knowledge

WINNER:  Western Digital

FINALISTS:  Willis Towers Watson & Kohl’s Department Stores

Game Changer Award

This organization achieved game-changing results in key metrics for a support organization through its use of Oracle Service Cloud.  Creating a consistent high-quality experience for its customers through integrations, feedback, and robust data collection and analysis.

WINNER:  City of Fort Wayne 

FINALISTS:  Genesco & Vinci Facilities

Innovator Award

Today's customers are demanding consistent, high-quality experiences regardless of device or channel. This Award goes to an organization delivering a modern service experience by deploying new ideas and innovative techniques using Oracle Service Cloud.

WINNER:  Carbon Inc.

FINALISTS:  FreedomPop & Airborn Inc.


Excellence Awards

These organization are using the depth and breadth of these products and are shining examples of how to implement, providing value to their organization and customers, and achieving quantifiable results.

Field Service Excellence Award


FINALISTS:  Foxtel & Toshiba Medical Systems Europe 

Policy Automation Excellence Award

WINNER:  Travelport

FINALISTS:  Health Resources in Action (HRiA) & Australian Red Cross

Contact Center Excellence Award

WINNER:  Academy Sports + Outdoors 

FINALISTS:  Haier/GE Appliances & Bettson

Digital (Web) Self-Service Excellence Award


FINALISTS:  Starbucks & Toyota 

Knowledge Excellence Award

WINNER:  Rockwell Automation

FINALISTS:  Hach & Costco


Congratulations to our Winners and to all of our Finalists!



Sponsored in part by OpenMethods

OpenMethods’ leading Interaction Integration Platform consist of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication platforms with Oracle CRM (Service Cloud .NET/WebUI, Fusion Sales & Service). By personalizing and simplifying customer experiences, OpenMethods’ plug and play Interaction Integration Platform has saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.




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