It was an amazing night, gazing over the lights of Las Vegas as the winners of the 2017 Oracle Service Cloud Awards were announced. The annual, invitation-only Awards Gala was held Wednesday evening in the prestigious Foundation Room on the 63rd floor of the Mandalay Bay during the 2017 Modern Service Experience. Three finalists had been chosen for each award but only one could be selected as the winner. It was an extremely difficult job for the selection committees to choose from so many fabulous Service Cloud stories.
And the 2017 Winners are …
Modern Service Experience Award
This organization is committed to differentiating itself by delivering to its customers an exceptional service experience using the depth and breadth of Oracle Service Cloud. Deploying a mix of the following to achieve their business objectives, cross-channel/omni-channel deployment, robust contact center, WSS, and internal and external knowledge
WINNER: Western Digital
FINALISTS: Willis Towers Watson & Kohl’s Department Stores
Game Changer Award
This organization achieved game-changing results in key metrics for a support organization through its use of Oracle Service Cloud. Creating a consistent high-quality experience for its customers through integrations, feedback, and robust data collection and analysis.
WINNER: City of Fort Wayne
FINALISTS: Genesco & Vinci Facilities
Today's customers are demanding consistent, high-quality experiences regardless of device or channel. This Award goes to an organization delivering a modern service experience by deploying new ideas and innovative techniques using Oracle Service Cloud.
WINNER: Carbon Inc.
FINALISTS: FreedomPop & Airborn Inc.
These organization are using the depth and breadth of these products and are shining examples of how to implement, providing value to their organization and customers, and achieving quantifiable results.
Field Service Excellence Award
WINNER: Cable ONE
FINALISTS: Foxtel & Toshiba Medical Systems Europe
Policy Automation Excellence Award
FINALISTS: Health Resources in Action (HRiA) & Australian Red Cross
Contact Center Excellence Award
WINNER: Academy Sports + Outdoors
FINALISTS: Haier/GE Appliances & Bettson
Digital (Web) Self-Service Excellence Award
FINALISTS: Starbucks & Toyota
Knowledge Excellence Award
WINNER: Rockwell Automation
FINALISTS: Hach & Costco
Congratulations to our Winners and to all of our Finalists!
Sponsored in part by OpenMethods
OpenMethods’ leading Interaction Integration Platform consist of PopFlow Studio and Harmony, which deeply integrate telephony, email, and chat systems from leading communication platforms with Oracle CRM (Service Cloud .NET/WebUI, Fusion Sales & Service). By personalizing and simplifying customer experiences, OpenMethods’ plug and play Interaction Integration Platform has saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.